Webkinz Insider

kkred411 · 11-04-2008, 07:09 PM

i just got off the phone with ganz - the girl i talked with was soooo nice!!! I explained what happened with the treat bag and they are making a list of all the asian accounts. They hope by the end of the week to have it fixed and have them in our docs!!! So call ganz and let them know...

you might have to leave a message but do it and you should be able to get your treat bag...they will check and confirm you were online so please make sure you really logged on.

1-866-932-5469

be patient...and nice...ganz is always nice and friendly if i call them and i find they are always helpful!!

good luck!! Please post with your updates
kk

---------- kkred411 added 126 Minutes and 25 Seconds later ----------

Just checking to see if anyone else has called Ganz and LM for them?

michls629 · 11-04-2008, 07:12 PM

Thanks for the info! I was wondering if anyone had any luck getting the treat bag on the Asian accounts. I read in the other threads that some people at Ganz were not so nice about that and estore issues. Glad to hear they care about us die hard addicts! My googles will be so happy to get a treat bag on his Asian account, LOL!

volleyuup · 11-04-2008, 07:15 PM

That's great to hear that the company is working fast on getting the problem solved.

mommy12208 · 11-04-2008, 07:15 PM

Thank you so much for letting us know. I will call them too!!

kkred411 · 11-06-2008, 07:03 AM

I'm glad this is helpful...make sure to give them a call so you be put on the list for them to fix. KK

---------- kkred411 added 1264 Minutes and 4 Seconds later ----------

Just checking to make sure everyone see's this information if they are missing their halloween bag. KK

---------- kkred411 added 821 Minutes and 27 Seconds later ----------

Update: Ganz is still working on the list..please make sure to let them know. KK

kayembee · 11-08-2008, 09:46 AM

Thanks for sharing your information. I used the email form thru the CS page. I am hoping that will work also on being awarded the Halloween gift on our Asian account.

I have had great luck with eStore reps in the last week. Doesn't appear that they are as busy as the WW reps. My calls were returned on eStore issues in 24 hours or less! Both of them were VERY nice, helpful and resolved my issues immediately

kkred411 · 11-08-2008, 03:37 PM

Just an update for everyone...Looks like GANZ put the Halloween treat items in my dock...No treat bag...but since you can't send the bag I guess they just put the items in my dock!! Let me know if your items show up too. KK