Thanks for putting so much time into trying to get an honest answer, Scat. Unfortunately, it isn't the one we were hoping for. It is, however, pretty much what I suspected...that they were saying there was no problem because, to them, there wasn't. That they were quite content with how Fall Fest was working...no matter how unhappy it made their customers...particularly the disappointed children.
Would like to think something good would happen through Comments and Suggestions but, from personal experience using that, I doubt it. I spent years working in customer relations. When a company gets lots of complaints, getting a compliment or a thank you stands out. Most companies will make a effort to respond to one.
While I see lots wrong with Ganz in both technical and customer service areas, I do give credit where credit is due. So I took the time to submit a compliment/thank you letter through C&S regarding how much pleasure
WW gave my disabled husband. I really didn't expect an answer.
Three days later, I was surprised to get one. Even more surprised when I read it. Their response to my compliment/thank you was "Thank you for your suggestion".
So...before I can believe that something will be changed by comments and suggestions...I'd have to believe that Ganz values their customers enough to pay attention to what is being said in the comments and suggestions.
Which really says a lot about the image Ganz is projecting...particularly to their new customers. I've only been playing for five months. For the first two months, I webbie shopped weekly. By the third month, I only made one webbie shopping trip because I'd seen so many glaring programming error and disregard for the players that there wasn't much fun in knowing I was putting money in the pockets of the Ganz executives responsible for both. Fourth month...saw so much of both that I chose not to buy any of their products. Fifth month...put off my shopping trip because I was excited about the first day of my first Fall Fest and didn't want to miss it. Too disgusted now to want to shop.
I will buy something occasionally if I see a really good sale and, if someone gives me someting webbie as a gift, fine. But the hundreds of dollars a month I would have been happy to throw at Ganz...that's just not happening. That money will go to gaming companies that deserve it. The ones who value their customers, listen to them, and work very hard to keep their games functional and fun.
Wish I didn't feel that way. I love
WW and I loved webbie shopping.
Wish even more that Ganz realized just how lucky they are with their customer base. In no company, gaming or otherwise, have I ever seen the kindness, patience, and understanding of problems I've seen in
WW players through WI. You are a company's dream customer base. They should appreciate that and jump through hoops to keep you...and keep you happy.
Actually, when I think about walking away from the aggravations of Ganz...I remember that means having no reason to visit
WI anymore...and that keeps me playing WW.
Y'all really are great, you know. You deserve better from Ganz. I'm really hoping something does change and you get it.
hehehe...thank goodness I don't have time to post often. My posts get very long.
Re: Fall Fest Phone Call To Ganz....I Got Answers 
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