PoTM Loot Bag Help Guide ..

[mathmom2]

So, you've been waiting all month to adopt this month's pet just to get those wonderful PoTM items and Wish Token. You have the perfect name all picked out and excitedly put in the code. You go to your rooms to officially welcome that pet into your family only to find it is missing its luggage. You got nothing! No kinz cash, no coupons, no wish token, no special food, no special item Immediately you hop onto WI and start a thread .... What do I do?!?!?


Do NOT adopt a PoTM the first couple of days of the month. This is directly from GANZ. They know there are glitches, they know you won't get what you are supposed to get, they know, so they tell us not to do it.


Okay, so we all know we are human and several of us are not the most patient in the world and some of us have issues with rules so we adopt one anyway. {Some of us adopt an army! }

Here are some tips if you adopt a PoTM and either no loot bag shows or an empty bag shows -

1. Move your pet to a different room. This sometimes triggers the system.
2. Relog.
3. Relog and move to a different room.
4. Select a different pet and then back to the PoTM pet.
5. Log out and clear your cache and repeat the steps above.
6. For those who adopt an army ... adopt one at a time and get each's loot bag BEFORE adopting the next one.


If you have tried all of the above and nothing works, you contact GANZ. There are two ways to contact GANZ. Via the 'contact us' or via phone.

Contact us option - Go to the Customer Service Section and choose the Comments and Suggests. There you'll fine the 'Our Question does not appear above' link. Choose that and this form will pop up:

Fill out the form and send the report. GANZ should contact you within a few days. I have heard some say sooner and I have heard some say a lot longer.


Phone - There are different numbers to call GANZ. If you call them frequently, you may have multiple numbers.

Call 1-866-932-5469 ... This is their main number. Select zero a couple times and you should get their operator. Ask for customer service. If you are lucky, you'll get a live person, so see below. If you are like the majority you will be transfered to a CSR's voice mail. Here you leave your name, number, best time to reach you, and the reason you are calling.

OR, Call 1-800-724-5902 and pick Option #2 for customer service. If you get a voice mail, leave your name, number, best time to reach you, and the reason you are calling.

When GANZ calls you back and they miss you, the CSR will leave another number to call and their extension. Sometimes you play phone tag with them, especially if you work.


***When you actually talk to a live person, make sure you note what PoTM items are in your dock, number of items in your dock and the level of KC. That way if you have some PoTM items you know how many and what they are. Otherwise, the CSR will say I already have the items so tough luck.



Side note: Keep all GANZ's numbers. Keep the CSR's extension and remember their name. If this happens to you next month, you can just call your rep and leave a message on their voice mail and this will cut down the wait time considerably.

[mom2ba]

excellent MM2. great resource.
i vote for it to be stickied.

[Webberlily]

I second the motion!

[jaewebkinz]

Sorry that happened........Good thinking though.......What do you mean by sticked?

[ave]

Originally Posted by jaewebkinz

Sorry that happened........Good thinking though.......What do you mean by sticked?

When a thread is "stickied" it means it is put at the very top to stay there.

GREAT guide, mathmom. :]]

[Franks]

Great Guide, and this is a sticky everyone! ;]

[Glitter]

Me too....got a big fat nothing.

trying to fix it now.....

ummm....sorry, but how do you clear your cache?

[mathmom2]

Originally Posted by Glitter

Me too....got a big fat nothing.

trying to fix it now.....

ummm....sorry, but how do you clear your cache?

You go to your Tools, select Internet Options,


select delete within the browsing history,

from there delete temp internet files and cookies.

[lucky3900]

WoW Mathmom this is reallly amazing! I lvoe it!!!!

[Vickie]

Thank you mathmom2 for the tips on the loot bag and contacting Ganz! I haven't adopted my polar bear Zora yet for fear I won't get my loot bag. I'ts comforting to have some tips to go by if I should happen not to get my loot bag when I do adopt the POTM!