WW Accounts Expire Despite Being "Deluxe" *UPDATE*

[FIA]

A new front page story has been added:

WW Accounts Expire Despite Being "Deluxe" *UPDATE*

UPDATE: As of Saturday afternoon, this glitch appears to have been fixed. We are getting reports that members who found their accounts expired this morning are now able to log on. Thank you to Ganz for taking care of this major problem so quickly!

As many of you know, one of the features of having a Deluxe Membership in Webkinz World is that it is not necessary to adopt a new Webkinz pet to extend the expiration date of an account. In the "Full List of Deluxe Benefits" Ganz states "Account won't expire while Deluxe account active".

Unfortunately, there appears to be a glitch with this feature. This morning, we have received a number of reports from our members that accounts with Deluxe memberships have expired suddenly, and without warning, despite having several months left on their subscription. Players affected by this glitch are logging on to participate in today's Fall Fest and other events and are being met with a message that their accounts have expired and that they will need to adopt a new pet to continue playing.

It appears that this glitch only affects accounts that have a Deluxe Membership and have not adopted a new Webkinz in the past twelve months. Hopefully Ganz will resolve this problem soon.

[b1uski3sxox]

...huh? I hope I don't get that message... *goes to log on to WW*

*sorry for doubleposting*

Does this glitch only affect those who haven't adopted a pet in the past year? Or is it affecting ALL the deluxe accounts, even if they adopted a pet yesterday? 'cause I adopted a pet not too long ago, so my account isn't due to expire for a loooong time. But apparently, the glitch doesn't think so.

[queenfrostine12]

I'm sorry to everyone this is happening to. it must be extremely frusturating! Ganz should leave a special present in your dock when they renew your accounts.

[xxaeroxx]

Very weird. Thanks for sharing FIA

[ButterflyFlower]

that stinks i hope they fix it for them.

[gabriellaabby]

I feel so sorry for the people who are having trouble with this

[wontonweekly]

That is why I do not have a deluxe account.

[tmtwins]

WOW! Maybe this is a sign saying do not adopt and just give up on Webkinz altogether! Ganz needs to get their stuff together! Most of us are battling a decision of if we should give them any more of our hard earned money.

Sorry GANZ but your customer loyalty and quality control STINKS!

[Jarrah]

Two of my Five accounts are showing this message both are trading accounts with one or two pets - and the main rationale for my Deluxe account was that I could keep those two without adoptions (saving me about $20 - so the Deluxe family was a good value). Grrrrrr

Why is it that these things *always* seem to happen during the Friday night maintenance?

[bluey1998]

But I HAVE adopted a White Terrier in around July, and I didn't get this message. This is weird...