Minus 1 gem!

[jms40]

Originally Posted by beebird

I just did my gem hunt and got a starlight shimmer i believe it is called well it said i have minus something i think it was -3 but i found one went to my jewel box and i have none showing which made me curious i then went ahead checked all colors as i have not traded with Doug in a few days keep missing him. But to my surprise even though i know i get gems everyday there are only 5 gems in total in my gem collection which i know is wrong. So with that i went into another account which i know should have a lot of gems numerous of some of them and to my suprise that is almost empty as well. Has anyone found this happen to them as well wondering if it is a glitch as well. I do remember that the last few times i tried to trade with Doug he would tell me i have none of the gems he was looking for even though it said that i did and I did not get the prize. Strange wondering if i should call ganz or not




just wondering what customer service form you had used as i can not see to find one that suits mine or an option of my problem does not appear

I went to the WW home page and clicked on 'customer service' and then went to the 'comments & suggestions' section at the bottom of the list. On the 'comments & suggestions' page there is a section called 'our problem does not appear here'. However, based on the totally unresponsive form e-mail that I received (mentioned in my last post), I am changing my recommendation. Don't bother with forms if you are missing things. You MUST call Ganz or will positively not receive resolution of your problem. You still might not get a satisfactory answer if you call but there is more chance of getting it with a call.