PoTM Loot Bag Help Guide ..

[jazzymom43]

Thought I'd let you know....We adopted my DD's pOTM about 20 minutes after kinz time changed to the 1st of march, and we got the loot bag just fine. I usually log out and then log back in and switch rooms before the bag shows up, but this time it showed right away, so i took a chance that it wouldn't be empty, and opened it. Got the submarine. Just a reminder to everyone...if you get an empty bag, take a screen shot as proof for Ganz and they should honor it.

Good luck everyone!!!

[stellaoncolumns]

It is true sometimes if you register a pom to fast you dont get the bag. sometimes you need to log out and log back in. if you still dont get your bag Ganz has been really good about fixing the issue.

[lpndutcher]

Originally Posted by mathmom2

It has been like this for the past several months. I never take the chance and just wait until the 5th or later. They have been updating things, so who knows. Some people adopt and have zero problems. Others all kinds of problems.

Thanx again...Just wanted to come back and let you know that I did wait till the 5th and the Adoption of my little Yorkie, Taryn, went perfectly! Much appreciated!

[mrpenguin]

wow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
it must have took a lot of time to do that i hope it gets sticked


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[geeket]

I adopted the pet for March and didn't get the dandelion plant. What do I do??

[duckee]

You could also try playing a game then go to your room again. That's what my cousin did.

[mathmom2]

Originally Posted by geeket

I adopted the pet for March and didn't get the dandelion plant. What do I do??

What item did you get? We don't get the new item just because it's new. We get one of the items we don't have.

Say there are 20 PoTM items and you have 15. The system will 'read' your account and give you one of the missing 5 items.

[yaniella]

Hi Mathmom ,
I have a question which I am sure you know the answer to Yesterday, I have adopted Yorkie and have not received POTM loot bag. I have not called Ganz yet and would like to do so tomorrow morning. My question is - I have lot of pending trades in GE (which as you know) require sending out items. If I do so, could I be told by customer service that I have shipped the POTM item out and now complain or is it safe to proceed with my trades as usual?

Thanks for your time and answer in advance

[mathmom2]

Originally Posted by yaniella

Hi Mathmom ,
I have a question which I am sure you know the answer to Yesterday, I have adopted Yorkie and have not received POTM loot bag. I have not called Ganz yet and would like to do so tomorrow morning. My question is - I have lot of pending trades in GE (which as you know) require sending out items. If I do so, could I be told by customer service that I have shipped the POTM item out and now complain or is it safe to proceed with my trades as usual?

Thanks for your time and answer in advance

That is a possibility. They can see if you ship out items after adopting. If it were me, I'd hold off until hearing from them - I'd rather err on the side of caution as I can be paranoid about things. LOL

[Ergoiam]

Originally Posted by geeket

I adopted the pet for March and didn't get the dandelion plant. What do I do??

You would only receive the plant for the POTM if you had all of the other items already. If so then call Ganz. Good luck..

I have only had this happen to me once and I was told they have a special computer that keeps track. You can find how to report it in the customer service area.