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Old 05-15-2010, 08:54 PM   #21
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Default Re: Who played and STILL didn't win?

Happened to me too. . .
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Old 05-17-2010, 05:02 PM   #22
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Default Re: Who played and STILL didn't win?

Happend to me last week for cash cow and this week and I played and I only have one ww account and I am getting fed up with ganz
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Old 05-18-2010, 11:59 PM   #23
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Default Re: Who played and STILL didn't win?

Thanks everyone for responding. I just started a new thread with a possible theory as to why we're not getting our prizes. Please check it out! Click HERE

Last edited by magicw; 05-19-2010 at 10:23 AM..
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Old 05-19-2010, 12:07 AM   #24
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Default Re: Who played and STILL didn't win?

I had this proiblem also. I called ganz as it happened two weeks in a row and I was frustrated. The ganz person was very unhelpful. She tried to blame it on me and acted as if I was trying to get free prizes. She said the system did not record any of my playing the games. I told her that I wrote down the times that I played and she said that she couldn't do anything about it. She finally gave me kc, but only for one account. More people need to complain to ganz or they won't listen.
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Old 05-19-2010, 08:40 AM   #25
e in DwarfWithdrawal
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Default Re: Who played and STILL didn't win?

The playing time is midnight Sat US ET until 11:59pm Sun US ET.
Check the CC page before & after you play to be sure the message changes.
You only need to play once (officially), can be after goal is met as long as
it is in that time interval.
At least that is how it is supposed to work.

If you are having problems, it may be worthwhile to take a screenshot of the
final score screen (so the pet can be seen) with the mouse over the time
(so date can be seen), then likewise of the CC screen after that showing (if) the
correct message appears.
A pain and extra work, but less than a minute to take & save for each account.
Then you have them as proof, which can be e-mailed to them.

Then call or e-mail so they know your situation.
If you call and are unhappy with the rep, ask for a supervisor.
They do change things based on input - they readjusted the Kinzville Mover
shorter times, but they need to hear to know there is a problem.
The more they hear, the more likely they'll take note.
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Old 05-19-2010, 08:58 AM   #26
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Default Re: Who played and STILL didn't win?

View Post Originally Posted by magicw


I do know that you only need to play one game (assuming it works correctly) to participate in the challenge. You do not need to play on both Sat and Sun. And even if the challenge has already been achieved, you can still participate afterwards and win the prize.
That was not the case for three of my four accounts. The one account I know I played before the goal was achieved, and I received the prize. The other three accounts I played after the goal was achieved and it said that I did not participate and that I could not claim the prize
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Old 05-19-2010, 10:17 AM   #27
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Default Re: Who played and STILL didn't win?

View Post Originally Posted by magicw
I do know that you only need to play one game (assuming it works correctly) to participate in the challenge. You do not need to play on both Sat and Sun. And even if the challenge has already been achieved, you can still participate afterwards and win the prize.

View Post Originally Posted by flutterby7
That was not the case for three of my four accounts. The one account I know I played before the goal was achieved, and I received the prize. The other three accounts I played after the goal was achieved and it said that I did not participate and that I could not claim the prize
I understand completely. So many of us have had this problem. Note the key words in my post above "assuming it works correctly." Obviously, it is not working correctly a lot of the time. As I mentioned earlier, I do have a theory that I believe may help us all get our prizes. At least it worked for me last time and is worth a try.

Please see my new thread "POSSIBLE SOLUTION for those not getting the communal contest prizes."
Click HERE

Last edited by magicw; 05-19-2010 at 10:21 AM..
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Old 05-21-2010, 08:49 PM   #28
Harry S is a bunny!
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Default Re: Who played and STILL didn't win?

It works fine for me
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Old 05-22-2010, 11:48 AM   #29
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Default Re: Who played and STILL didn't win?

I played on all of our accounts last week and all of two other families accounts since they were away camping. I had a checklist just to make sure I play on each account. 6 out of 23 accounts did not get the prize. I played a full game (till I lost) on each. There is no reason behind which ones did not get the prize.
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Old 05-29-2010, 10:02 PM   #30
ow !!! I can fly
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Default Re: Who played and STILL didn't win?

what were the last couple of commual games and what were the prizes?
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