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Old 05-18-2010, 11:58 PM   #1
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Default POSSIBLE SOLUTION for those not getting the communal contest prizes

Week after week, many people are participating in the communal challenge but are not getting a prize on some or all of their accounts.

Last week, two of my five accounts did not get the prize. This week ALL my accounts got the prize.

One theory I have is that the problem of not being awarded the prize comes about when you don't vote for the prize AND you participate in the challenge after the goal has been achieved. I'm not positive about that, but it seems like that may be the case for me anyway. If I vote, I can play anytime and get the prize. If I don't vote, I get the prize if I play before the goal is achieved but not if I play after the goal is achieved.

Has anyone else noticed this? Please post whether your experience seems to line up with my theory or not. I would love to try to figure this out!

Last edited by magicw; 05-19-2010 at 10:27 AM..
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Old 05-19-2010, 12:42 AM   #2
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Default Re: MY THEORY - Why no prize for communal challenge

I called ganz and complained and the lady said that the system didn't register my playing the game. She tried to blame me for not playing. I told her I had my times recorded. That did not matter. More people need to complain to ganz so they will fix the problem and not someone who is honest with them.
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Old 05-19-2010, 08:26 AM   #3
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Default Re: MY THEORY - Why no prize for communal challenge

If you are having problems, it may be worthwhile to take a screenshot of the
final score screen (so the pet can be seen) with the mouse over the time
(so date can be seen), then likewise of the CC screen after that showing (if) the
correct message appears.
A pain and extra work, but less than a minute to take & save for each account.
Then you have them as proof, which can be mailed to them.

And ask for a supervisor if you don't like the attitude you get. Mention that as well.
Definitely complain - by phone & / or e-mail (attach the screenshots).
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Old 05-19-2010, 09:51 AM   #4
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Default Re: MY THEORY - Why no prize for communal challenge

View Post Originally Posted by SoccerSlave
If you are having problems, it may be worthwhile to take a screenshot of the final score screen (so the pet can be seen) with the mouse over the time (so date can be seen), then likewise of the CC screen after that showing (if) the correct message appears.
A pain and extra work, but less than a minute to take & save for each account.Then you have them as proof, which can be mailed to them.

And ask for a supervisor if you don't like the attitude you get. Mention that as well.Definitely complain - by phone & / or e-mail (attach the screenshots).
Thanks for your suggestions, SoccerSlave. You're right, anyone still having this problem needs to complain to ganz. In the meantime, if my theory is correct, I'm hoping that we can all avoid the problem of not receiving the prize by doing one of two things:

Either

a) be sure to vote for a prize so that you can participate before or after the goal is met and the prize will be awarded

Or

b) be sure to participate in the challange BEFORE the goal is met so the prize will be awarded whether you voted or not

I believe following either of those two suggestions may have us all back on track to getting our prizes. It worked for me. If anyone else has had a similar experience or tries my suggestions during this weekend's challenge, please come back to post your results and let us know how it works out.

Last edited by magicw; 05-19-2010 at 09:55 AM..
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