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Old 09-26-2008, 03:24 PM   #11
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Default Re: Is anyone else having trouble in the trading room?

Same problem here.
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Old 09-26-2008, 03:28 PM   #12
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Default Re: Is anyone else having trouble in the trading room?

Same problem here and I thought it was just me, or my computer! I sure hope they get it fixed soon, I just started trading this week and I am hooked!! Who knew it could be this much fun.
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Old 09-26-2008, 03:43 PM   #13
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Default Re: Is anyone else having trouble in the trading room?

View Post Originally Posted by haddy
I have been one of the unlucky ones with the blue screen and all of a sudden I can get in but not complete a trade. Its like a mean joke. "Oh, you've been wanting in for months and months? Well, come on in and trade! Just kidding, you can't trade." I am so frustrated.

Oh no. I would be so far beyond peeved if I were you that smoke would be coming out of my ears. I feel so bad for you.

---------- gma2r added 1 Minutes and 54 Seconds later ----------

View Post Originally Posted by lashes
This has been going on since this morning. Both my daughter and I both have been in the middle of 3 great trades and got the "system error message". I sent a message to Ganz hours ago about this problem and that instead of frustrating all of us today, maybe they should shut down the clubhouse temporarily for an hour or two and fix the problem. As far as I know there have been no trades completed today.
I was just thinking of calling them so if anyone has the Ganz numbers, please post them (preferably NOT the 1-800-webkinz but the other). Thank You

It is just lucky that we all didn't lose out items in this process, I think.

Last edited by gma2r; 09-26-2008 at 03:43 PM.. Reason: Automerged Doublepost
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Old 09-26-2008, 04:01 PM   #14
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Default Re: Is anyone else having trouble in the trading room?

I'm soooo glad its not just me! The computer was broke for a couple days and I thought this was another problem it was having.
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Old 09-26-2008, 04:16 PM   #15
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Default Re: Is anyone else having trouble in the trading room?

I am having the same problem on my account. I tried to trade 4 or 5 different times today and it didn't go through. I keep telling everyone in the trading room that it is not working when it happens and other people still keep trying to invite me to trade . LOL It is very aggravating they need to fix it soon. A friend of mine missed out on a great trade because of it.
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Old 09-26-2008, 04:18 PM   #16
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Default Re: Is anyone else having trouble in the trading room?

well its always full
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Old 09-26-2008, 04:26 PM   #17
mz400
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Default Re: Is anyone else having trouble in the trading room?

Mine says "Sorry the clubhouse is currently closed to visitors" and won't let me in at all! =(
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Old 09-26-2008, 06:24 PM   #18
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Default Re: Is anyone else having trouble in the trading room?

I spoke too soon before I guess...I've gotten system error on every trade I've tried to do, and my original items are in my dock I hope Ganz fixes this but I'm scared because it's the weekend...
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Old 09-26-2008, 06:32 PM   #19
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Default Re: Is anyone else having trouble in the trading room?

I just got a response from Ganz about the trading problem in the clubhouse. I had sent them a note this morning advising them of the "computer system error" glitch that was not allowing us to complete any trades. Here is their response:

Hello,
You have inquired about a glitch you have discovered while visiting Webkinz World.
We are aware of the problem and our technical team is working on correcting the issue as soon as possible. Since Webkinz World is continuously upgrading and updating the site, we cannot give you an exact timetable as to when this issue will be resolved. However, rest assured we are looking into the problem and are in the process of rectifying the situation.
We apologize for any inconvenience.

For anyone who wants to contact Ganz directly the phone # in Cheektowaga, NY is 1-800-724-5902 and the the phone # in Woodbridge, Ontario, Canada is 1-800-263-2311. The email to the corporate office in Canada is headoffice@ganz.com
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Old 09-26-2008, 07:14 PM   #20
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Default Re: Is anyone else having trouble in the trading room?

I am having the same problems you all are. I got won trade to go through this morning and that was it. I missed out on some of the best trades I have been in. Why does that always seem to happen at the worst times? Anywho.. hope they fix it soon. I feel everyone's pain!
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