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Webkinz Insider Members Discover Tie Dyed Puppy Glitch *UPDATE*


Originally Submitted by FIA on Wed, 09/01/2010 - 9:44pm ET.
 
 
Over the past week we have had a number of Webkinz Insider members post pictures of their Tie Dyed Puppy adoptions.  Each one of them received a Tie Dyed Tux Package Box containing a Tie Dyed Tux Top, Pants, and Shoes.  Now, based on the current advertisements running in Webkinz World, it looks like there may have been a glitch with those adoptions.
 
According to the current advertisements, the PSI for the Tie Dyed Puppy is a Tie Dye Tux consisting of a Top, Pants, Shoes, and a Hat.  At this point, we haven't had any reports of members receiving a Tie Dyed Tux Hat.  Many members have plans to contact Ganz in the morning to see about getting their missing items.
 
 
 
 
UPDATE:  (Sept 8, 2010): Recent tweet from @Webkinz: If you have already adopted a Tie Dye Puppy, Please contact CS (Customer Service)  to get a replacement Hat.
Ganz CS Phone number is 1-866-WEB-KINZ (1-866-932-5469)

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

thanks for the info!!!!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

That would be so disappointing!!!

What's a tux without a Top Hat?

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

I LOVe the Tie Dyed Pup! I sure hope they fix this!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

yeah i saw that good thing i did not get it today otherwise i would not have a hat lol

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

That is disappointing.
I hope they get it fixed soon.

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

The absence of the top hat mystified me... until now. Thanks!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

Thanks FIA for the info. I will hold off on adding this one till they fix the glitch. I still haven't adopted the POTM. I am afraid something will mess up!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

Hope they get it fixed soon! Love this pet!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

I hope they fix this soon

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

Yes, no Top Hat with my Tye Dye Puppy adoption!
I sure hope they get it fixed!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

mine didn't get a hat!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

Im wondering if they ever fixed the huge clothing glitch where all those new clothing they had out like couple months ago didnt give you the clothes but instead W shop items? cause i got codes to use but i wont use them until i know for 100% sure that things are fixed.

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

oh no, not a glitch on the tie dyed puppy!?!! Well that's not going to stop me from adopting it...however it not being found at any stores near me will!

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

whats a tux without a hat!!! i adopted mine yesterday i didn't get the hat though

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

awwww i really hope they fix this glitch cause i got mine today and i will wait till its fixed.

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

aw, sorry to those you of you, who didnt get the full PSI, Im sure you will get it soon.

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

Calling [notranslate]Ganz[/notranslate] right now, before adopting my new Pup. Okay the rep said they are still working on it. If I were to adopt today and not get the hat then I should call and be put on a list of members who will be sent the hat when the glitch is fixed.

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

I just spoke with [notranslate]Ganz[/notranslate]. They said that there is a glitch and they are working to fix it. The lady took my information and said my account would be awarded the hat as soon as the glitch is fixed. So if you have already registered your tie dyed pup then maybe you should contact [notranslate]Ganz[/notranslate] and let them know that you didn't get the tux hat. Hopefully this helps

[langtitle=de]Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch[/langtitle]

[lang=de]aw man does any 1 know [notranslate]ganz[/notranslate] phone number?[/lang]

Re: Webkinz Insider Members Discover Tie Dyed Puppy Glitch

I just got off the phone with a very nice customer rep who took down my daughters user id and my phone number...it seems they are aware of the problem and are working on it. She said when it is fixed it will show up in her dock. She also said that she couldn't guarantee a time frame but it could take up to a week or so.

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