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Important Webkinz Tour Notice: Some Event Dates Changed


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Thank you to Webkinz Insider member dragonbird for calling our attention to a very important issue with the Webkinz Tour.  It appears that Ganz has made some changes to the tour schedule, without warning.  dragonbird drove out to an event that was scheduled to happen today only to find out that the event is actually going to happen on Tuesday, August 10th.  As you can see from the picture above, the map on the Webkinz World site still indicates that the event is on Saturday.
 
So, this is a word of caution to everyone who is planning a trip out to a Webkinz Tour event, especially if you will need to drive a great distance to get there.  Please call the store before you pack up the car.  We don't want to have any of our members disappointed.
 
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UPDATE:  Webkinz Insider member artemishunter discovered another error in the map.  According to the map, the event in Dedham, MA, is scheduled to happen on Saturday, August 14th, but according to the manager at that store, the event is actually going to happen on Wednesday, August 11th.
 
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UPDATE:  Ganz has added a few more days to their event at the Illinois State Fair.  According to the Webkinz site (as shown above), the event is scheduled to start on Monday, August 16th.  The event is actually scheduled to start on Friday, August 13th.
 
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UPDATE:  According to the map, the event in The Woodlands, TX, is scheduled for Tuesday, September 7th.  The event is actually scheduled to happen on Monday, September 6th.
 
NOTE:  If you live in Texas, Ohio, Virginia, Tennessee, or Florida, an event may be happening near you.  Ganz has added a number of September tour dates to those states.  Click HERE to learn more.

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

WOW! That would be horrible Thank you so much dragonbird and FIA!

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

Thanks FIA! I hope no one drives a long distance to find this out (luckily, it was only a brief inconvenience for us-and DD didn't even cry-she knows mom will make sure we get there!)

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

WOW! sorry for you.. did you drive far?

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

WOW, so sorry to hear what happened dragonbird. Makes me think about spending two hours or more to see the van. Never thought to check first. Thanks for the info. I wonder if other stops are now not showing on the map?

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

View Post Originally Posted by dragonbird
Thanks FIA! I hope no one drives a long distance to find this out (luckily, it was only a brief inconvenience for us-and DD didn't even cry-she knows mom will make sure we get there!)
Now that is good, sounds like you must be a great Mom also

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

View Post Originally Posted by nanakins
WOW, so sorry to hear what happened dragonbird. Makes me think about spending two hours or more to see the van. Never thought to check first. Thanks for the info. I wonder if other stops are now not showing on the map?
I'm sure you'll be fine if you just double check before leaving, maybe call the store the night before if you will leave before they open in the morning...I'd have anyone to not go because they are scared-but I'd also hate someone to dive a long distance to find a whoopsie!)

Happy Road Tripping all!

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

I hope to be going soon... I thought to call first cause my mom despizes webkinz i would hate for her to drive 15-30 mins and not be there :/

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

I just called and spoke with the managers at both stores.

The manager at Dedham said all she has is an e-mail saying the event is scheduled for August 11th, and that's when she expects the van to show up. She is trying to get a hold of someone at Webkinz to verify what was going on, but she doesn't think she'll get an answer before Monday.

The manager at the Joilet store was very nice. He offered to check through his full list of dates to see if he could find one close to me. He confirmed that the event at that store is happening on August 10th. He doesn't know why the Webkinz site says that the event is scheduled for today.

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

View Post Originally Posted by dragonbird
I'm sure you'll be fine if you just double check before leaving, maybe call the store the night before if you will leave before they open in the morning...I'd have anyone to not go because they are scared-but I'd also hate someone to dive a long distance to find a whoopsie!)

Happy Road Tripping all!
Thanks dragonbird, so far the van is a long distance from us. We are on vacation next week and plan to drive to see the van. We will call first before we head there. Thanks for the info.

Have fun when you see the van! Heard you will have lots of fun!

Re: Important Webkinz Tour Notice: Some Dates Changed Without Warning

A typical mistake from Ganz. They should be more careful!

Re: Important Webkinz Tour Notice: Some Dates Changed Without Notice

View Post Originally Posted by FIA
I just called and spoke with the managers at both stores. The manager at Dedham said all she had was an e-mail saying the event is scheduled for August 11th, and that's when she expects the van to show up. She is trying to get a hold of someone at Webkinz to verify what was going on, but she doesn't think she'll get an answer before Monday.

The manager at the Joilet store was very nice. He offered to check through his full list of dates to see if he could find one close to me. He confirmed that the event at that store is happening on August 10th. He doesn't know why the Webkinz site says that the event is scheduled for today.

Thanks for the info FIA! I didn't actually speak to a manger, I was a little taken aback by the whole thing, and trying to keep DD upbeat (she'd been chattering about this thing non stop since Tuesday when we found out about it)...

When DD and I went into the store the lady looked at me funny when I asked where the van would be set up and she said, "Tuesday." She wasn't very forthcoming with information and not very friendly-although she was probably taken aback by my mega-sized camera and webkinz barrettes (made especially for the occasion)...

When I called after we got home (and double checking the site-because although I'm scatterbrained-I'm usually pretty good at writing stuff on my calender correctly) I called the store and the man I spoke with (not a manager) seemed very annoyed and was fully aware the site was wrong...

Re: Important Webkinz Tour Notice: Some Dates Changed Without Warning

When the word "Webkinz" came out of my mouth, the person who answered the phone said "just a moment" and passed me off to the manager, on both phone calls.

I made certain to explain exactly what was going on, so hopefully the staff at those stores can be better prepared for the questions they are going to get.

Re: Important Webkinz Tour Notice: Some Dates Changed Without Warning

Peabody MA by Boston MA
we drove there today and the store people had no idea it was today
so we waited for about 2 hours and left.

We know the store well 'only one like it in the are'
and knew from the beginning that the mall
stated by webkinz was wrong as they meant to
say the other mall as the one they mention

doesn't have a toy store like it.

We were not the only ones there.

The name of the mall being wrong is not a big deal
if you are from the area since the store
is not really part of the mall but more like where
the old small mall used to be. Again only toysrus like it
around, but we also went to the babiesrus
In the next city which is located at the city line with Peabody MA
just to double check since people do get those
mixed up plus we had to driveby to get home anyways.

Nothing there but we were told that others
had been by as well as calls had come in
asking if it was there.

No it is/was not there.

Re: Important Webkinz Tour Notice: Some Dates Changed Without Warning

View Post Originally Posted by FIA
When the word "Webkinz" came out of my mouth, the person who answered the phone said "just a moment" and passed me off to the manager, on both phone calls.

I made certain to explain exactly what was going on, so hopefully the staff at those stores can be better prepared for the questions they are going to get.
Very wise of you my friend!

Were you sure to mention that there will be loads of grumbly people who missed out on a few hours of goo goo berry catching and goo goo berry float blending to find a tour bus that wasn't there? Or is that like a language that Toys R Us employees perhaps won't quite comprehend? tee hee!

Re: Important Webkinz Tour Notice: Some Dates Changed Without Warning

View Post Originally Posted by Unregistered
Peabody MA by Boston MA
we drove there today and the store people had no idea it was today
so we waited for about 2 hours and left.
The event in Peabody, MA, has always been scheduled for Thursday, August 12th.

It looks like you were just a few days early.

It's a shame the staff at the store didn't tell you that.

Re: Important Webkinz Tour Notice: Some Dates Changed Without Warning

View Post Originally Posted by dragonbird
Very wise of you my friend!

Were you sure to mention that there will be loads of grumbly people who missed out on a few hours of goo goo berry catching and goo goo berry float blending to find a tour bus that wasn't there? Or is that like a language that Toys R Us employees perhaps won't quite comprehend? tee hee!
LOL, we didn't get that detailed in the phone call. The manager at the Joilet store couldn't figure out why they had an event scheduled on a Tuesday. He said Saturday would have made much more sense. He didn't know how many people were going to show up. Maybe I should have told him to keep an eye out for you.

Re: Important Webkinz Tour Notice: Some Event Dates Changed

If you had seen this thread yesterday: http://www.webkinzinsider.com/forum/...estion-645323/

You would have found out I called the store and confirmed the event is going to be held Tuesday. Sorry you made that drive

Also, the employee I talked to yesterday was very helpful and nice.

Re: Important Webkinz Tour Notice: Some Event Dates Changed

Aw, so sorry that happend to you DBird! I'm glad DD had a good attitude about it though.
Thank you for letting everyone else know.

Re: Important Webkinz Tour Notice: Some Event Dates Changed

Wow, FOUR events in the Houston area, but still just the originally-posted one in the Dallas-Fort Worth area? I wonder what the turnout will be with that many events in the same area, one after another.

Re: Important Webkinz Tour Notice: Some Event Dates Changed

Oh my gosh, I might be able to go, now that they've added dates in southern Ohio!! !!
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