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Many Players Reporting Problems with Trading Card Feature Codes


webkinz cheatsFor about the past week, we have been getting reports from members here on Webkinz Insider that they have been having problems with their Series 1 Trading Cards.  Some players are getting unexpected errors when entering the feature codes on the cards.  The error says that the prize is an "Feature is Invalid - Theme AB: 28".  
 
Based on the conversations our members have had with the support staff at Ganz, it appears that the Webkinz programmers are aware of the problem and are working on it.  One player was told this afternoon to hold onto the codes and try them again "in about three days".  
 
Some members are speculating that the feature codes with problems had been programmed to award items from the recently retired Kooky Scientist Theme
 
UPDATE:  It appears that some Series 2 Trading Card codes have also been affected by this glitch.

Re: Many Players Reporting Problems with Series 1 Trading Cards

TC2 isn't working either.

Re: Many Players Reporting Problems with Series 1 Trading Cards

aw this is bad i hope this gets fixed soon for everyone

Re: Many Players Reporting Problems with Series 1 Trading Cards

I have a whole box of series 1 cards I haven't touched yet. I got them just recently and had seen that some people were having problems with cards for that series so decided just to hold off. I had the same theory as well, since several of my Kooky Scientist prizes had come from cards. If that's the case all I can say is WAAAAAH. I was hoping to get the rest of the things through cards rather than have to trade for them. Oh well, I guess I'll finish off the series 2 cards in the meantime. is such a wonderful site.

Re: Many Players Reporting Problems with Series 1 Trading Cards

View Post Originally Posted by kinzcrazy
TC2 isn't working either.
Uh oh. Well now what do I want to do? I'll try them anyway, since I haven't had a problem myself with them yet.

Re: Many Players Reporting Problems with Trading Card Feature Codes

i just added mine like, 3 days ago and they are fine.

Re: Many Players Reporting Problems with Trading Card Feature Codes

Thanks for the very important info! Just in case; No webkinz trading cards for me at all (Even if they are series 3 or 4) until the problem is fixed.

Re: Many Players Reporting Problems with Trading Card Feature Codes

Hopefully this will be fixed

Re: Many Players Reporting Problems with Trading Card Feature Codes

I had this problem with my card just over a week ago. At first when I called in they didn't seem to know about the problem. When I called back last Friday the lady told me after I had phoned in the recieved several calls. She told me they were working on it and to retry the code ( this was last Fri) , It had not been fixed. She told me to try on Monday, still not working. I tried again on Tues and it worked.

As far as the speculation of the prizes being science theme or retired items, I was thinking ( and hoping) the same. However I can for sure tell you that mine was not. It was just a recipe food such a let down.

I had another pack and when I entered the code it worked the first time, but the prize that time was kinzcash. The virtual trading card pack codes worked for both packs the first time.

If you do have a pack and have the problem the lady I spoke to said at this point it was possible that each code will have to be unlocked individually, not sure if this is still true though. If you did have one that wasn't working probably your best bet is to call in and give them your code.

Re: Many Players Reporting Problems with Trading Card Feature Codes

Trading Cards 1 and 2 get it! sorry for Trading Card owners!

View Post Originally Posted by Supdog
Trading Cards 1 and 2 get it! sorry for Trading Card owners!
oh and PS i have none

Re: Many Players Reporting Problems with Trading Card Feature Codes

....Of course I just got back from Wal-Mart where I bought some. Of course.

Re: Many Players Reporting Problems with Trading Card Feature Codes

The lady at GANZ advised me to try their site under customer support, the link is:

[B][url=http://customerservice.webkinz.com/cs/us_en/fc.php]Webkinz

Re: Many Players Reporting Problems with Trading Card Feature Codes

I just tried my code that wouldn't work last week and it's OK now. All I got was a small amount of Kinz Cash. Oh well, at least I don't need to try and figure out what to do with a code that doesn't work.
Good luck to everyone else.

Re: Many Players Reporting Problems with Trading Card Feature Codes

Fantastic tin! That is good news!

I am going to hold off on the two boxes of cards I have not even begun to enter yet. I will probably have the link memorized by the time the series two boxes arrive...

I am glad your code worked!

Re: Many Players Reporting Problems with Trading Card Feature Codes

View Post Originally Posted by FIA
Some members are speculating that the feature codes with problems had been programmed to award items from the recently retired Kooky Scientist Theme. If so, they'll need to be reprogrammed to award different prizes. At this point, this is only a theory.
That's a smart theory. Could easily be right.

Re: Many Players Reporting Problems with Trading Card Feature Codes

Oh, so sorry to hear there are some problems with some of the trading cards...We have purchased less and less after series 2 came out....just spent too much money on the first 2 sets...but, have been thinking about buying more since they are a bit more reasonable price-wise...thanks for the update..I'll keep this in mind!!!

Re: Many Players Reporting Problems with Trading Card Feature Codes

That is weird because a week ago my mom got pack of Series 1 Trading Cards and the codes worked.

Re: Many Players Reporting Problems with Trading Card Feature Codes

And I was thinking of picking some up for a chance at some of the things I had missed. Maybe I'll wait a bit. Sorry the rest of you are having difficulties. Thanks for letting us know.

Re: Many Players Reporting Problems with Trading Card Feature Codes

wow!!!!!sad

Re: Many Players Reporting Problems with Trading Card Feature Codes

View Post Originally Posted by FIA
Some members are speculating that the feature codes with problems had been programmed to award items from the recently retired Kooky Scientist Theme. If so, they'll need to be reprogrammed to award different prizes. At this point, this is only a theory.
That shouldn't matter, because the items still exist in the database tables for everyone who already own pieces from that theme- so all the cards will do is create another item piece by ID and link it to the user's account. If the Kooky Science items were no longer existent, and the cards couldn't access those codes to award one of those items, then everyone who has a Kooky Science theme would notice these items disappearing from their rooms.

I think it's a problem with the card code process- it sounds like it was poorly written in the first place, as if it goes to some table and tries to link up something else to the prize being awarded, but that link has been changed- therefore it crashes. This doesn't surprise me because the programmers at GANZ never UAT test anything before they roll it out, they let us find the errors at our own expense.

Re: Many Players Reporting Problems with Trading Card Feature Codes

My Webkinz trading card series one did not work on Thursday, but I tried it today and it worked.
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