Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

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Submitted by FIA on Sun, 02/07/2010 - 12:25am.
When the Internal Reflections Pond went on sale in the Ganz eStore this weekend, many members eagerly snapped them up thinking these items were new pools their pets could swim in.  However, players quickly discovered that even though the item description mentions taking your pet for a "calming dip in the pool", Webkinz can't actually use it for swimming.  It appears that this item has been programmed to be decorative, but not interactive.  Please take this into consideration when spending your eStore points this month.
 
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Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by MissPuppy on Sun, 02/07/2010 - 1:55pm.
Thanks for letting us know about this, FIA. That stinks!!

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by ButterflyFlower on Sun, 02/07/2010 - 1:55pm.
Wow. That makes it sound like they should be able to swim in it. It would be cool if they actually could go in it. It still looks awesome though.

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by webkinzkisses on Sun, 02/07/2010 - 1:56pm.
that is so stupid ughhh!!! why i was gonna buy it too ganz really??? reallly!! no one is going to buy this now duhh

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by webkinzgirl520 on Sun, 02/07/2010 - 1:58pm.
huh weird
well i won't buy that then lol

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by webkinzkisses on Sun, 02/07/2010 - 2:00pm.
View Post Originally Posted by webkinzgirl520
huh weird
well i won't buy that then lol
me either LOL!

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by sindarin on Sun, 02/07/2010 - 2:01pm.
that's just wrong! false advertising, in my book...

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by roxy1000 on Sun, 02/07/2010 - 2:04pm.
Thanks for the info
Ganz should really considering reprogramming or changing the listing info for it or there is going to be many unhappy people

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by webkinzkisses on Sun, 02/07/2010 - 2:06pm.
View Post Originally Posted by roxy1000
Thanks for the info
Ganz should really considering reprogramming or changing the listing info for it or there is going to be many unhappy people
CAN U ADDD ME>????!

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by starad on Sun, 02/07/2010 - 2:15pm.
that's to bad i really wanted to get that only because i wanted a pool oh well to bad so sad
sorry to all the people who got it

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by pezzpezz13 on Sun, 02/07/2010 - 2:15pm.
i think it should be interactive if you pay real money

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond

Submitted by abbjs on Sun, 02/07/2010 - 2:20pm.
I bought this based on the fact that our pets could swim, after all Ganz hasn't given us much in the way of making our pets happiness go up. Which I don't understand. I was so disappointed when I tried.

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by stormypanda on Sun, 02/07/2010 - 2:23pm.
Yeah, I just got it and I just figured that out, I'm sorta mad right now.

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by SchmoopiePie on Sun, 02/07/2010 - 2:27pm.
Wow! Really?? Sounds like like a very clear-cut case of false-advertising to me. Perhaps the advertising department and design department did not communicate very well on this one, ya think?? Well, if you bought one and are not happy, I would def say you have plenty of grounds upon which to return it. Try calling the EStore to get a refund, is what I would suggest. If they don't refund your money, well then, you should certainly post about it here!

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by cupcake00497 on Sun, 02/07/2010 - 2:46pm.
So that means the advertising was a lie. .I was going to get 1 but forget that now.

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by trishohara on Sun, 02/07/2010 - 2:52pm.
The description also sounds like you can put the bridge over the pool. But that does not work as well. So how can you pair bridge and pool if you have to place the bridge somewhere else in the room?

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by retheriolu on Sun, 02/07/2010 - 2:59pm.
That stinks!

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by MarielofRedwall on Sun, 02/07/2010 - 3:03pm.
The description seems like pets should be able to swim in it, but it isn't! Quite decieving, if you ask me. I hope that Ganz is more careful with their descriptions next time.

Thanks FIA!

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by Jeepboy01 on Sun, 02/07/2010 - 3:37pm.
Yeah, I was pretty upset when I bought one and could not have my pet swim.


View Post Originally Posted by trishohara
The description also sounds like you can put the bridge over the pool. But that does not work as well. So how can you pair bridge and pool if you have to place the bridge somewhere else in the room?
I think it is all deceptive advertising to get us to buy more. Like they are not already getting enough of our money with so many new pets every month.


Well I have already posted something about being upset, but as I sat here thinking about it, Could it be a programming glitch???It would not be the first time they have had problems with a new item. Remember the Lava Columns...

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by Mom2Alex on Sun, 02/07/2010 - 3:47pm.
I bought it yesterday thing from the description, my pets could use it. Never put it in the room yet, now, I'm sad to read this and feel cheated.

Wow I'm really disappointed with this item. The description says to pair it up with the bridge, but they don't even line up together to look good. They need to start making stuff try it before you buy it.

Re: Despite Description, Pets Cannot Swim in Internal Reflections Pond/Pool

Submitted by Jeepboy01 on Sun, 02/07/2010 - 3:57pm.
Ok, so here I go again. I went back to the description in the E-Store and if you go to the "more info" button it tells size and functionality of an item. For this one it says "Decorative and Animated" it does not say interactive. That really bites!!!! Guess I will start reading the fine print a little more closely.

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