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Major Glitch Affects Distribution of POTM Loot Bags~ Updated


Originally submitted by FIA on Fri, 01/01/2010 - 11:04am.
 
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If you have a Schnauzer you were planning on adopting for January, you may want to hold off for a little while.  We are receiving wide-spread reports from all across the forum of players adopting Schnauzers and NOT getting their POTM Loot Bags.  We have unconfirmed reports from members who have contacted Ganz that the Customer Service Reps have acknowledged that there is a glitch and that the Techs are working on correcting it.  Some CSRs are telling callers to keep an eye on the Webkinz Newz site for updates on this glitch.
 
UPDATE: Ganz has officially addressed this issue on the Webkinz Newz site.  The report is that the glitch has been fixed, and that all players adopting Schnauzers will get their POTM Loot Bags.  Anyone who adopted a Schnauzer before the glitch was fixed should receive their items on Monday.
 
UPDATE: As of Tuesday morning, based on the reports we are receiving here on WI, it appears that players who adopted their Schnauzers before Friday's glitch was fixed still have not received their POTM Loot Bags.  Hopefully everyone will get their items soon.
 
UPDATE: As of 5pm Tuesday, Webkinz Newz reports that this issue has been fixed.
"To obtain your loot bag, log into your account, switch to the pet Schnauzer that you adopted this month, and use the “Things To Do” menu to navigate to your room. Once you enter your room, you will receive your Pet Of The Month loot bag."

Re: Major Glitch Affects Distribution of POTM Loot Bags

Yes, I'm wondering if Anyone got their loot bag? I certainly didn't!

Thanks for bringing it to everyone's attention FIA!

Re: Major Glitch Affects Distribution of POTM Loot Bags

I just adopted my schauzer and it happened to me! am i going to get the loot bag??

Re: Major Glitch Affects Distribution of POTM Loot Bags

Yeah, I just saw a thread about this. I hope ganz fixes it soon! My poor little schnauzer is just waiting to be adopted!

Re: Major Glitch Affects Distribution of POTM Loot Bags

This happened to me. I just called 1-866-WEBKINZ and they said that they are fixing the problem and that it will be done soon. As soon as this is fixed, everyone will get the POTM loot pag and prizes. YES!

Re: Major Glitch Affects Distribution of POTM Loot Bags

I am so glad I checked before logging mine new pet on. This is just another reason why this website is so awesome. Thanks for the information!

Re: Major Glitch Affects Distribution of POTM Loot Bags

I heard on Youtube that you shouldn`t do it untill the 2nd or 3rd of the month.

Re: Major Glitch Affects Distribution of POTM Loot Bags

ya! i saw someone in the club house that said they did not get one! i wonder why? !?!

Re: Major Glitch Affects Distribution of POTM Loot Bags

That's good to know, i have a schnauzer so all wait for later or tomorrow

Re: Major Glitch Affects Distribution of POTM Loot Bags

Yup, just happened to me also...

I was really looking forward to this, too.... I hope they fix it and award POTM items soon...

Re: Major Glitch Affects Distribution of POTM Loot Bags

So we will get our loot bag???!! Hooray!

The same thing just happened to me. I logged on my schnauzer- and no prize!

Re: Major Glitch Affects Distribution of POTM Loot Bags

Glad I held off, then ...

Re: Major Glitch Affects Distribution of POTM Loot Bags

I adopted mine earlier and didn't get one either.

Thank you WI for letting us know!! I thought it was just me!!

Re: Major Glitch Affects Distribution of POTM Loot Bags

Same thing just happened to me! I didn't look for a thread because you don't realize that there is going to be a glitch. I will know better for next time. i will check WI first! Way to go everyone. And thanks to those who called Ganz to help the rest of us. Happy New Year to Everyone both in and out of your Webkinz World lives!

Re: Major Glitch Affects Distribution of POTM Loot Bags

Ugh. I just adopted mine in the morning.

Re: Major Glitch Affects Distribution of POTM Loot Bags

I hate when this happens... ):

Re: Major Glitch Affects Distribution of POTM Loot Bags

Hey Guy's what if this is like the christmas gift?

Re: Major Glitch Affects Distribution of POTM Loot Bags

does anyone know if i should adopt the schnauzer??? is it a cute webkinz??

Re: Major Glitch Affects Distribution of POTM Loot Bags

yep this has happened before with my hippo 2 years ago and it might have happened after that
i had to go to contact us and tell them about it on the main page and then they e mail you and tell you that you should phone them
well at least that wats happened for me
i hope this helps
but reallly weird why this is happening
maybe because everyone is logging them all on at once and ganz can't keep up

Re: Major Glitch Affects Distribution of POTM Loot Bags

Originally Posted by topez99;1776y1473
Hey Guy's what if this is like the christmas gift?

OMG thats a really good point! i really like webkinz but many people lost "faith" in them after the whole christmas gift fiasco...so i wouldnt get your hopes up everyone

Re: Major Glitch Affects Distribution of POTM Loot Bags

Havent we been told over and over and over not to adopt until at least the 5th of the month? Why do we continue to try to test the system? Its just not gonna work... If it doesnt work after that then you have a good reason to whine about it...

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