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EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!


Citizens of Webkinz World, we are and have been aware of the measures that Ganz has taken against item duplication and the sale of virtual items on third-party sites. Rumors have been flying here on WI and on various other Webkinz fan sites, and we've held back on this announcement because we wanted an official statement from Ganz containing the facts of what has happened, rather than speculate based on rumors.
 
Webkinz Logo
 
Here is Ganz's official statement regarding the bannings in Webkinz World that you've all undoubtedly heard about:
 
I'd like to take this chance to address recent events in Webkinz World and answer a number of questions that I have seen swirling around the net.
 
This week we were notified about a growing concern in the Webkinz trading community about the number of highly prized items that were appearing in the trading room and on certain auction websites. We began investigating the issue and very quickly discovered that we had a real problem on our hands.
 
We at Webkinz understand that our fans take their collections very seriously. They are proud of their accomplishments, and they deserve to be. Those who use exploits devalue these collections and the work put into them. With this in mind we knew that we needed to move swiftly to deal with the situation.
 
Yesterday we terminated a large number of Webkinz accounts that our investigation indicated were using an exploit to generate items and/or selling virtual items. As we have made very clear in the past, these activities are strictly against our User Agreement and will not be tolerated. We are still investigating and we do expect that more accounts will be terminated.
 
We do not take the termination ("banning") of accounts lightly. We have banned very few members over the past four and a half years. We can assure our fans that we using all of our tools to ensure that we only ban the right accounts.
 
That said, if your account was terminated and you know that you did not use any exploits, nor bought or sold virtual items, then call our Customer Service team as we will review your account. The CS team is fully aware of the bannings and are doing an excellent job dealing with this issue.
 
Now let me discuss some key issues that I've seen being raised:
 
1) On the subject of Buying Items and/or "Trading for eStore Points"
 
Virtual items in Webkinz World can only be traded for other virtual items, period. Buying virtual items from other members is against the rules. Trading for eStore Points is just another way of buying items and is also against the rules. Please, we ask that you do not encourage those who would sell their items by buying them.
 
I would like to applaud the Webkinz Insider Gift Exchange community for being so dedicated to fair, in-game trading. I am very impressed with how the Gift Exchange is run and the rules that it lives by. You should all be proud of the work you've done.
 
2) "The game gave me two [item name here] and I swear I didn't do anything!"
 
Bugs can happen. We are not going to do anything in these situtations. When we launched Deluxe Membership, some members received two of our super prize Rollercoaster. This was our mistake and we naturally let all of these members keep their extras.
 
What we are dealing with are those who were clearly using an exploit, or who are involved in selling items. That is all. If you know you didn't do these things, your account is completely safe.
 
3) "How do I know if an item was made by an exploit?"
 
Simply put, you can't. Right now though we ask that you do not trade for the most rare items in Webkinz World as it is very possible that they were made with the exploit.
 
If you believe that you have traded for such an item in the past, please do not worry.  When we review the accounts, someone who happened to trade for an exploit-created valued item has an account that looks very, very different from an account that is actively distributing these items.
 
4) "Why did it take you so long to deal with the exploit?"
 
To be honest, we simply didn't know. We are very busy working on new features for Webkinz and while we enjoy reading the forums from time to time, we generally stick to the main forum and front page stories. As can be seen, we moved very quickly once we were made aware.
 
I hope that this message answers the main questions that you have. We are committed to providing a safe, fun and fair environment for our Webkinz members to enjoy. We thank all of our great fans who play Webkinz in the way it was designed, and appreciate your patience while we deal with those who do not.
 
Webkinz.

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Thanks WI for keeping us up to date on bannings!

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Their SERIOUS PEOPLE!!!!!

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

I am very happy Ganz is taking care of this so professionaly!
They are the BEST! :-)
I am going to be very careful about trading now.

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Wow am I out of the information loop, I never heard anything about this until now...

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Oh, my! First WI, now this? Geez, people, please stop hacking!!
It ruins it for everyone.

They even commented on the GE! Thanks, GANZ!

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by koto
Wow am I out of the information loop, I never heard anything about this until now...
That's okay... that speaks more of WI's honest community than anything!!

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Thanks for filling us in on this important info !!

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Well, I've never done anything like this (i don't anything valuable anyway). I just hope no one here was one of those people

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

heyhey srry i havent posted for awhile i think ganz is gettin pretty serious about this luckily this hasnt happend to me anyways thanks webkinz insider for letting us know this because this is serious information that us webkiz world members need to lookout for!!!

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

This is all new to me too, but what a great compliment to WI, isn't it nice to be acknowled like that from GANZ!! Awesome.

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

I'm also glad he refereneced the GE! I think that was pretty cool of him.

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Wow. This is sad . Will we not be able to trade for high-value items anymore in the GE?

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Oh my... That's quite, firm. I knew that people bought Webkinz retired clothing such as Wacky jeans or orange army shirts off a Website, but I didn't know that Ganz had something towards it...

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

OMG how do you do it anyhow? I don't even understand it. How do you trade Estore points for items?

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Too much drama today, filled with hacking.

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

WOW!!! This is amazing, I never heard of such a thing. Some people try to spoil things for others. Webkinz is for fun!! I don't know why people so these things, way to go Ganz!!!!

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by catsinparadise
This is all new to me too, but what a great compliment to WI, isn't it nice to be acknowled like that from GANZ!! Awesome.
Yes, we were very flattered.

View Post Originally Posted by wowewe
Wow. This is sad . Will we not be able to trade for high-value items anymore in the GE?
....just not while this account issue is being resolved and the offenders are dealt with. After that it should return to business as usual in the GE.

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

View Post Originally Posted by icebear
Too much drama today, filled with hacking.
Indeed, though the issue with item duplication has been happening for months now.

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

Justin, Wendy and all of this correspondence that Justin shared is why WI is so valuable and a wonderful place to be.

Wow WI! This says volumes about your forum and all of the work you have put in to keep us all safe and aware of what is going on, how to learn and make friends in the process.

Thank you!

I think it is great that GANZ is finally dealing with the issue of unfair trades and exploitations.

I am very thankful was set up and is run by so many who keep a look out for others and teach others to do the same in return.

mjs

Re: EXCLUSIVE: Ganz's Official Statement On Account Bannings in Webkinz World!

The first I heard of this was just this past week on a few concerned threads here on WI .. It seems like we were the last to know about such unsavoury happenings! .. which again.. as Justin so kindly noted, shows the high honesty level here on W Insider! Its hard to credit that there are people out there that would actually do such a thing!

Kudos to Ganz for dealing with this situation as they have, and for sharing the info with Insider.. kudos to you, Justin, for posting the Ganz message on our Front Page to reassure WI members.


.. and WOW.. what a compliment to WI re: our GE program!!!!

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