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WW Accounts Expire Despite Being "Deluxe" *UPDATE*


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UPDATE:  As of Saturday afternoon, this glitch appears to have been fixed.  We are getting reports that members who found their accounts expired this morning are now able to log on.  Thank you to Ganz for taking care of this major problem so quickly!
 
As many of you know, one of the features of having a Deluxe Membership in Webkinz World is that it is not necessary to adopt a new Webkinz pet to extend the expiration date of an account.  In the "Full List of Deluxe Benefits" Ganz states "Account won't expire while Deluxe account active".
 
Unfortunately, there appears to be a glitch with this feature.  This morning, we have received a number of reports from our members that accounts with Deluxe memberships have expired suddenly, and without warning, despite having several months left on their subscription.  Players affected by this glitch are logging on to participate in today's Fall Fest and other events and are being met with a message that their accounts have expired and that they will need to adopt a new pet to continue playing.
 
It appears that this glitch only affects accounts that have a Deluxe Membership and have not adopted a new Webkinz in the past twelve months.  Hopefully Ganz will resolve this problem soon.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

...huh? I hope I don't get that message... *goes to log on to WW*

*sorry for doubleposting*

Does this glitch only affect those who haven't adopted a pet in the past year? Or is it affecting ALL the deluxe accounts, even if they adopted a pet yesterday? 'cause I adopted a pet not too long ago, so my account isn't due to expire for a loooong time. But apparently, the glitch doesn't think so.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

I'm sorry to everyone this is happening to. it must be extremely frusturating! Ganz should leave a special present in your dock when they renew your accounts.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

Very weird. Thanks for sharing FIA

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

that stinks i hope they fix it for them.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

I feel so sorry for the people who are having trouble with this

Wow, Why does no one listen to me?

That is why I do not have a deluxe account.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

WOW! Maybe this is a sign saying do not adopt and just give up on Webkinz altogether! Ganz needs to get their stuff together! Most of us are battling a decision of if we should give them any more of our hard earned money.

Sorry GANZ but your customer loyalty and quality control STINKS!

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

Two of my Five accounts are showing this message both are trading accounts with one or two pets - and the main rationale for my Deluxe account was that I could keep those two without adoptions (saving me about $20 - so the Deluxe family was a good value). Grrrrrr

Why is it that these things *always* seem to happen during the Friday night maintenance?

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

But I HAVE adopted a White Terrier in around July, and I didn't get this message. This is weird...

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

This has happened to me and I am pretty upset.
The first thing I did was post a thread in the Somebody Help section.
The next thing I did was run off and spend $12 on a new webkinz pet.
Now I learn it is a glitch and I bought that pet for nothing, my account didn't really expire. And get a load of this, in the help section of WW:

Before your account expires, you will be notified by Webkinz, via KinzPost reminding you to adopt a new pet. When your account does expire, you will have a grace period of 14 days, after which you will no longer be able to access your Webkinz account. Don't worry, though, your pet, items, rooms and KinzCash will be fine for a minimum of 30 days during which you can renew your account for another year by adopting a new Webkinz or Lil'Kinz pet. As soon as you adopt your new pet, you will automatically be able to play with all of your pets on your account.

Remember: If your account has expired, you must adopt your new pet through the “LOG IN” button. “NEW MEMBER” is for new members only.

Well, I didn't get any kinzposts, grace periods, or anything. So, hopefully it will be fixed soon.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

Thanks for making this front page news, FIA!

I was pretty upset this morning to find out that one of my family's Deluxe accounts had to adopt a pet today in order to continue to play!

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

i tried to call but no one is there on weekends - sent an e-mail through on both customer service in webkinz.com and on e-store customer service. missing a lot of daily activities today along with regular daily activities.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

View Post Originally Posted by SnowCrystal
Thanks for making this front page news, FIA!

I was pretty upset this morning to find out that one of my family's Deluxe accounts had to adopt a pet today in order to continue to play!
Yeah! Well, I'll go report this to WIki if it's not already there....

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

View Post Originally Posted by Kayfookey
Yeah! Well, I'll go report this to WIki if it's not already there....
Thanks! It has already been reported in the Glitches forum.

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

Has Ganz ever heard of something called "project management?" Seriously!! These "glitches" are happening way too often and inconveniencing a LOT of people for NO reason. Do they not test out these new things they put into place before implementing them??? It's absolutely ridiculous the customer service people are experiencing with all these problems!

And as far as the people who went out and bought new pets today because of Ganz's error, I would be on the phone with them FIRST THING Monday morning...demanding some sort of refund; whether it's being reimbursed the cost of the plush that was bought, credit for the eStore, or some sort of exclusive gift for the people this happened to. Unbelievable!

So sorry to the people who have had to deal with this!

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

Oh boy... not another glitch Webkinz!

Sorry for all deluxe members today, hope all of your accounts work again soon.
SQC

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

Thanks for making this front page FIA. I have THREE DELUXE accounts down now with this premature expiry glitch

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

I had reminded my friends that 8 am was the time to play to play Wheel of Deluxe....my phone rang, I got a text, I got an e-mail, I got a text....all at about the same time while I was still trying to wake up for the phone call and get to WI to see what was up....so that is 4/5 friends saying they have at least one of their two accounts each with problems....at least with WI we know what is happening...and does this mean friend number 5 has slept in or just not affected by this?!

Dear Ganz....That is why we got Deluxe for our group....Some of us just like one of our animals to live alone on purpose and just visit other houses...(Ok well that's just the weirdest one in our group who likes that (the rest of us don't really care, just thought with Deluxe we could put the animals on other account)...but you said with Deluxe she could do that....) I am SO annoyed, and of course the phone doesn't have someone answering it on weekends....so missed Wheel of Deluxe even if they fix this later.....

Dear Ganz.....I could almost be your updater. I don't know anything about computers, but sadly I know to check my work before handing it in...so guess that would disqualify me.....yes I am feeling angry and mean....glad about the leaves and the extra wind....but what is the use of that if not everyone can get on to play....you take one step forward and two steps back sometimes....

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

I seriously hope that is a glitch and they fix that soon. I am still adopting so I should be safe. Go Webkinzers! Get a new great pet!!!

Re: Webkinz World Accounts Expire Despite Being "Deluxe"

I am so sorry this is happening. I was going to rely on deluxe so I would not have to put another pet on my first account which is really too big. Fortunately I did adopt one after I got deluxe so I'm ok for a while.

I used to work in the software business and believe me we tested things before we released them. Of course it is still possible to miss something, but not this often or for something this important.
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