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New Glitch Affects Caring Valley Trees for September


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We have been receiving reports from across our forum this week of a glitch affecting the Caring Valley trees for September.  As most of you know, players entering the feature codes off of special Caring Valley tags and planting the required number of saplings get one special tree that they can decorate and place in their yard online.  
 
For the month of September, the special tree is supposed to be the Fantastic Fruit Tree (the tree on the left).  Unfortunately we have been getting a lot of reports are that as soon as the Fantastic Fruit Trees are placed in a yard they turn into Delicious Deciduous trees (the tree on the right).  The Delicious Deciduous was the special tree for the month of July.  Some members have reported having the correct tree show up in their yards.  At this point, we are not certain why some accounts are affected and others aren't.
 
If you have created your Fantastic Fruit Tree and had it turn into a Delicious Deciduous, you may need to contact Ganz directly to get your tree sorted out.  Ganz can be contacted online at their Customer Support page or by telephone at 1-866-932-5469.

Re: New Glitch Affects Caring Valley Trees for September

geez ganz!!!!!!!!

Re: New Glitch Affects Caring Valley Trees for September

Thats really weird!

Re: New Glitch Affects Caring Valley Trees for September

Odd, I just put mine into our room and it's perfectly fine. No glitches here.

Re: New Glitch Affects Caring Valley Trees for September

They are so cute! I want one!

Re: New Glitch Affects Caring Valley Trees for September

Thanx FIA rfor the news about another glitch in WW. I have a Caring Valley Tag but I'm going to wait until it's fixed.
suzee

Re: New Glitch Affects Caring Valley Trees for September

I planted 2 trees today. I didn't design them until I was in my yard. I didn't have any problems. I hope this is fixed soon they look so nice with the google ponds.

Re: New Glitch Affects Caring Valley Trees for September

Uh oh! I didn't know what happened when that happened to me a few days ago! Now I have that chocolate tree >
Better call Ganz .........Again

Re: New Glitch Affects Caring Valley Trees for September

View Post Originally Posted by teaandpizza
Uh oh! I didn't know what happened when that happened to me a few days ago! Now I have that chocolate tree >
Better call Ganz .........Again
Sorry, that wasn't worded very properly

Re: New Glitch Affects Caring Valley Trees for September

I actually had this problem. When I designed it, it was the fruit tree. Then when I placed it in my yard, it turned into the candy tree. However, when I placed it in my yard today, it was finally the correct tree. This leads me to believe they are actively working on the issue...and maybe fixed it? Hopefully!

Re: New Glitch Affects Caring Valley Trees for September

I had no problem with my tree last night. I hope it is fixed for others.

Re: New Glitch Affects Caring Valley Trees for September

I got the candy tree instead of the fruit tree but since I had not gotten the candy tree originally I just designed it and planted it in my garden. I'll be curious to see if the tree now changes from candy to fruit now that it is already planted.

Re: New Glitch Affects Caring Valley Trees for September

View Post Originally Posted by silverqueen1949
I got the candy tree instead of the fruit tree but since I had not gotten the candy tree originally I just designed it and planted it in my garden. I'll be curious to see if the tree now changes from candy to fruit now that it is already planted.

I just checked my webkinz account and the tree in my yard has now been converted from the candy tree to the fruit tree with no action on my part. My tree is now the googoo berry design and I can't change it. I guess that is the tree I'll have to keep unless I can get Ganz to convert the tree back to a sappling so that I can redesign it.

Re: New Glitch Affects Caring Valley Trees for September

The exact thing happened to me, but I'm happy to report that the correct tree showed up today. I had called Ganz yesterday and they were aware of the issue...just glad they fixed it...love my tree!

Click the image to open in full size.

Re: New Glitch Affects Caring Valley Trees for September

Haven't adopted this months pet yet, but hopefully by the end of the month I can get the pet without a hint!!

Re: New Glitch Affects Caring Valley Trees for September

that sounds pretty crazy! i like both trees, they're cute!

Re: New Glitch Affects Caring Valley Trees for September

I've had that problem!

Re: New Glitch Affects Caring Valley Trees for September

i just registered mine and got the september tree with no problem. so cute!

Re: New Glitch Affects Caring Valley Trees for September

I had the same thing happen to me yesterday I emailed Ganz & haven't heard back yet. I made such an adorable tree too (looks like the tree from Go Go Googles!). Oh well, I hope they fix it soon, I'm sorry, but the tree that showed up in my room was soooooo ugly! No offense to anyone who has it, but I didn't care for it

Re: New Glitch Affects Caring Valley Trees for September

That is so cool!

Re: New Glitch Affects Caring Valley Trees for September

YAY! I was affected by the glitch I just put my tree in my room again and it's the fruit tree now!
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