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Mining Helmets and Jester Hats Go Missing after Maintenance *UPDATE* The Hats Have Returned


webkinz cheats 
 
We are receiving reports from all over the forum that Mining Helmets (Doug Prize) and Lime Gecko Jester Hats (eStore Figure Item), have gone missing in Webkinz World.  This problem started following last night's site maintenance.
 
Members who had the hats stored in their docks are now seeing "invisible" boxes where the hats are supposed to be.  Hovering a mouse pointer over the box will show the item name, but not a picture of the item.  This means that the hat is there, it's just invisible.
 
For members who had the hats on their pets' heads or stored in furniture, since the online Customer Support page doesn't have an option for contacting Ganz about a missing item, the only suggestion we have at this point is to have an adult contact Ganz via telephone at 1-866-932-5469.
 
Hopefully all of the hats will be returned to, and made visible on, all players' accounts soon.  As more information on this glitch becomes available, we will bring it to you here.
 
UPDATE:  As of 3pm ET on Friday afternoon, the Mining Helmets and the Jester Hats have been made visible on Webkinz World accounts.  If your hats are not visible, please clear your cache.  For complete instructions on how to do that, please click HERE.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

grumble grumble...Why did I have to have that jester hat on my pony? It's hard to get excited that finally things aren't stuck on my table when now I'm missing one of my favorite hats...

Thanks for posting the info-if it isn't fixed by tomorrow I'll give them a call. They usually are pretty good about fixing stuff (totally ignoring how long it took them to fix the floating items on the table glitch)...

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

i hope its fixed soon!

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Mine is gone, too!

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Oh no!!!!!!!!!!

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Mine was on my Yorkie it isn't missing. I hope my eStore Princess item doesn't disappear.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Mine also is gone. There is an empty place in my dock where all of my Doug Mining hats are supposed to be but it is just an empty white box.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Oh, man. They get one thing fixed and then... Guess I'll be callin'...

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I have invisible mining helmets I think they wanted to take a vacation from my dock

Re:Mining Helmets and Jester Hats Go Missing after Maintenance

I haven't checked on my jester hat, but all of my mining hats were on my pets and they're gone now.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I have my Field Hat but not the other two hats they are gone

Re:Mining Helmets and Jester Hats Go Missing after Maintenance

Clearing cache did NOT restore the hats that were in my dock so that is not a solution (I just have blank boxes). Everyone MUST call Ganz so they are positive that this is a widespread problem that needs to be fixed. I just called and the customer service rep was NOT aware of the 'glitch'. She found the mining helmet listed as being on my account so everyone can rest easy that they are not 'lost' but she tried to return it to my dock and there is just the blanck box. I think the fact that I had 5 accounts that were all missing their mining helmets made her realize that it was a 'glitch' and not just my own problem. She is supposedly passing the info on to technical support but they still need to get lots more calls this morning.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I had one mining hat on my pet, and one in my dock. My pet's head is bare, and in the dock is a blank, white box where the hat should be. Hopefully, now that Ganz is aware of the problem, it will be fixed soon.

Nickelcat
_______
:husky:
Serendipity

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

View Post Originally Posted by Cookieboy
I have invisible mining helmets I think they wanted to take a vacation from my dock
LOL!

Re:Mining Helmets and Jester Hats Go Missing after Maintenance

Retired antlers are also not showing in docks.

I was told last night the coding was changed on these 4 items. Hopefully they will reappear soon.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

on my computer it still says it's under matnince but i don't have any of thoose !

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I'm sorry for everyone who lost their hats. I have one jester hat and three mining hats stored in the bamboo toy boxes and luckily all mine were there.

Hope they get it fixed for you.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Since there is an empty box in my dock where the mining hat was, I think it is not actually missing, it's just not showing the picture. I bet they get it fixed pretty soon.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Mine are all missing too, even in the bamboo toy boxes where I had put them to get them out of my dock. I just called Ganz and they are aware of it and are going to fix it as soon as they can. Let's just hope they do not break something else when they do it.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Oops, my mining hat was in the clothing dock and it is gone. Let us hope they can fix it en masse and we don't all have to call.

Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I sent a note to ganz about the helmets. Mine are missing too and I just cleared the cache and it didn't work. Also check the Webkinz Stadium....that isn't working either. It won't let you enter the competitions.

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