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Instructions: How to Clear Your Browser's Cache

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Every time a new system update is processed in Webkinz World and new items are added, we get reports from some of our members that they are having trouble seeing the changes.  This seems to happen when the members' internet browsers hold on to the old programming rather than looking for the new programming.  The solution is to clear the internet browser's "cache" which will force the browser to look for the new programming.  After this is done, all of the changes and the new items should become immediately visible.  If you are having problems with your account, give it a shot.  
 
For complete instructions on how to clear your browser's cache, please click HERE.

Re: Instructions: How to Clear Your Browser's Cache

Thankyou! I'm one of them whom can't see the new items! I'm going to try clearing my cache now! thanks for the tip!

Re: Instructions: How to Clear Your Browser's Cache

Thank you for helping us.

Re: Instructions: How to Clear Your Browser's Cache

That's great information for those of us who forget how to do it... I had just asked that question in the forum....Thank you msclockart for giving me that info before it was posted here..

Re: Instructions: How to Clear Your Browser's Cache

Sometimes I have to log out Webkinz World then clean my cache to make it work, because the stuff doesn't really get cleared if you are currently using/viewing.

Re: Instructions: How to Clear Your Browser's Cache

i did all that and still dont see my upgrades.

Re: Instructions: How to Clear Your Browser's Cache

I logged in via MSN and the updates are there. With Internet Explorer I can't push the new Employment button, nor do I see my new Treetop furniture that I received as gifts in my dock!

Re: Instructions: How to Clear Your Browser's Cache

Thank you! You know, somtimes this will happen to me. Such as the bird theme,
You guys at webkinz insider informed us that it would be coming. However, on the
due date to be in the Wshop, it wasn't there. The next day it was, so --this as I was
wondering why this is-- must be the problem.

Re: Instructions: How to Clear Your Browser's Cache

Thanks for the info FIA however for those of you still having issues with IE (like me) try changing browsers, I went to firefox and could get the updates.

Re: Instructions: How to Clear Your Browser's Cache

This took me all day to figure out. So here it goes. I am one of the users of IE. I could not see the new furinture or other updates. I cleared the caches multiple times and restarted multiple times. I was able to see the new features with firefox, but prefer IE. So, in order to make that happen, I had to reset IE to the original default settings. I have to redo my preset passwords, but I didn't lose my "favorites." IF there are others out there on Internet Explorer who still can't see the new features it might be worth a try to "reset" your setting on IE, it did for me. I'm off to build a new treetop room.

Re: Instructions: How to Clear Your Browser's Cache

thanks for the great thread............ganz mentioned to me when i was having problems: always leave thepreserving web site data UNCHECKED

Re: Instructions: How to Clear Your Browser's Cache

Thank you, FluffyInAlabama, for this valuable information. It is so easy.

It's nice to know that some people want to help others. Some are so mean, as in some of the chat rooms. I have seen some deliberately misslead others, just to be mean. (Such as telling some that Doug is in a certain zone when he isn't.) They say "THANKS" and hurry out to find Doug, while the meanie just laughs.

I really appreciate the kindness of the people in WI.

:bokbok:Giblet

Re: Instructions: How to Clear Your Browser's Cache

Thanks! I really needed to clear my cache because Webkinz World wasn't showing the new Treetop theme or any of the other new features.

Tahnks once again WI! Thanks!

View Post Originally Posted by yadyram
Thank you, FluffyInAlabama, for this valuable information. It is so easy.

It's nice to know that some people want to help others. Some are so mean, as in some of the chat rooms. I have seen some deliberately misslead others, just to be mean. (Such as telling some that Doug is in a certain zone when he isn't.) They say "THANKS" and hurry out to find Doug, while the meanie just laughs.

I really appreciate the kindness of the people in WI.

:bokbok:Giblet
Oh, yadyram, I know what you mean! Whenever I go to find Doug, if I'm trading, or if I'm playing games in the Clunhouse, one thing is all the same, there's always a meanie that wants to misslead people. Its really mean! They are such ! I was trading for PSF, cause I collect them, and someone told me I was "pathetic", just because I wanted their PSF. I reported them, so now they know, don't mess with me.

If this kind of thing happens again, make sure you REPORT them ASAP!!! If they leave immediately after saying whatever they said, there is nothing you can do. Hope I helped!

Re: Instructions: How to Clear Your Browser's Cache

There have been so many changes in WW that I have started clearing my cache everytime ther is a new update.

Re: Instructions: How to Clear Your Browser's Cache

I tried clearing it but there is still no weather and no new garden furniture or trapoline bed

Re: Instructions: How to Clear Your Browser's Cache

I clear my cache on a daily basis and I am still unable to view the new items. I am also having trouble entering my outdoor rooms. Every time I try to enter, WW freezes up and I have to log out and log back in.

Hopefully it will be fixed soon so I can buy that cool new tree!

Re: Instructions: How to Clear Your Browser's Cache

I did all the clearing suggestions on IE and still no new items. I haven't been able to garden now for two days andave many gardens. Wish this would get fixed.

Re: Instructions: How to Clear Your Browser's Cache

The problem i keep having is whenever i win something in the Magic Mire, when the mire closes and goes back to the forest, I will get the message "Can't connect to Webkinz World", then logs me out. I've tried clearing the cache but i think that's another problem they need to work out.

Re: Instructions: How to Clear Your Browser's Cache

thanks! very helpful!

Re: Instructions: How to Clear Your Browser's Cache

Thanks for the tip.I am one of the many,that always has a problem when Webkinz adds something new.Everyone have a great day and God bless.:abn::bt::bokbok::clyde::el1:

Re: Instructions: How to Clear Your Browser's Cache

For some reason, just clearing the cache the normal way isn't enough for my computer. What I had to do to my computer to get the new updates is as follows.

Close out Webkinz World. Click on Tools in the menu bar. Click Internet Options. Instead of clicking Delete under Browsing History, click settings. Click View Files. One of my computers (running XP) I could click Edit, Select all, then right click and select delete. All the cookies will then be deleted. On my other computer (runnin Vista), had to click each item to delete it. Once those cookies were gone, I logged back into Webkinz World. It took longer than normal to log in, because it was searching for all the new information, but when I got logged in, all the new updates were there. The past few times I've cleaned my cache, I still can't get the updates. But after manually clearing the cookies, it works!

Hope this helps!!

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