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WI Members Report Faulty Webkinz Caring Valley Tags


Lately in our Webkinz Insider forum, we've seen scattered reports of members receiving Caring Valley tags with unusable sample codes on them.  As these reports have increased and we now have images of the faulty codes, we solicited Ganz for information on what these users should do to get new, working codes.
 
Faulty Caring Valley Code
 
If you receive one of the faulty Caring Valley tags, which will contain the word "SAMPLE" plus a number after it, you should mail the tag directly to Ganz at the following address:
 
Ganz
Attn: Webkinz Customer Service - Tag Issue
One Pearce Rd.
Woodbridge, Ont.
L4L 3T2

Simply include the tag, the store purchased at, and an email address at which Ganz can send the new code.
 
According to Ganz, these tags are part of the quality assurance program and appropriate parties have been notified of the issue.

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Thanks for the advice Justin I am sure this will help people.

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Weird, not like ganz to make a mistake about this.

Re: WI Members Report Faulty Webkinz Caring Valley Tags

hopefully that gets fixed!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Thanks Justin I am lucky I did not have the money to buy it because I would have well thanks again.

Re: WI Members Report Faulty Webkinz Caring Valley Tags

I sure hope they fix this.
which caring valley pet or pets are these tags being found on?

Re: WI Members Report Faulty Webkinz Caring Valley Tags

I just checked on my daughter who was putting in her caring valley persian cat today ( a gift for a successful week at camp). Anyway she said she was banned from the code shop for 24 hours because of putting in her code incorrectly. Thus I found the difficulties people have been having with the caring valley today. I checked her tag and it does not say sample. I just purchased this cat at a hallmark store yesterday...obviously the webkinz tag worked because she got the cat on her account, but no luck with caring valley tag. What should I do to help her? Ganz never answers their phone! My daughter loves these webkinz and the idea of helping others, but I'm extremely disappointed in Ganz right now!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Hmm. i wonder if it was at first just a sample. and then
tey got put in the shipping box.
Thats just crazy!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

View Post Originally Posted by WolvesRGr8t
WOAH THAT IS WEIRD... I'D BE MAD IF I GOT A FAULTYTAG.... AND YOU HAVE TO MAIL IT? YIKES!

What's that supposed to mean?

It's spam. If you ever see a post like that click the red flag and report it so someone can delete it.

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Oh wow, that bites D:

I was going to go out and buy a caring valley pet today too O.o;

Re: WI Members Report Faulty Webkinz Caring Valley Tags

i guess until they get this issue resolved.... you have to really look at the tags. it is a shame to buy the pet and then have to wait for mailing in the tag to ganz. i hope they give a little extra back to the parties that got these tags.

Re: WI Members Report Faulty Webkinz Caring Valley Tags

View Post Originally Posted by Justin
According to Ganz, these tags are part of the quality assurance program and appropriate parties have been notified of the issue.
Sounds like these were ethier part of the INTERNAL QA program for testing the printing and maybe 'attachment' processes <or> maybe an EXTERNAL QA process to see if certain stores were selling plushies that should have been used as samples... (thus the request for the store name)

Does anyone know if Ganz has 'travelling salesmen' that try to get stores to carry their products? It could be from that too (if they have them)...

Very Intersting anyway...

Re: WI Members Report Faulty Webkinz Caring Valley Tags

I've never heared of this!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

View Post Originally Posted by daisy08
I just checked on my daughter who was putting in her caring valley persian cat today ( a gift for a successful week at camp). Anyway she said she was banned from the code shop for 24 hours because of putting in her code incorrectly. Thus I found the difficulties people have been having with the caring valley today. I checked her tag and it does not say sample. I just purchased this cat at a hallmark store yesterday...obviously the webkinz tag worked because she got the cat on her account, but no luck with caring valley tag. What should I do to help her? Ganz never answers their phone! My daughter loves these webkinz and the idea of helping others, but I'm extremely disappointed in Ganz right now!
The Reason why your pet will not work is because the persian cat was the June caring valley pet. Hope this helps. Sorry! Have fun in Webkinz World!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Thanks for the heads up. I will have to double check the next time I buy one.

Re: WI Members Report Faulty Webkinz Caring Valley Tags

well thats weird

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Well, I seem to be one of the few who have actually experienced this, but that is exactly what my daughter got as her code today (the code said "SAMPLE10") when she tried to log in her Caring Valley panda that she got as a birthday present. Thanks to WI, I quickly figured out what to do about it, and we've already sent in the letter with the tag to Ganz. Hopefully, we will get some compensation for the trouble and upset this has caused!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

View Post Originally Posted by Unregistered
The Reason why your pet will not work is because the persian cat was the June caring valley pet. Hope this helps. Sorry! Have fun in Webkinz World!

Have her try again tomorrow. She may have put in the wrong code. My granddaughter was locked out in the past because she entered the wrong code (more than once). Following day, correct code was put in and processed correctly. If that doesn't work, give Ganz a call. Good Luck!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

i hope this person's gets another code that works

Re: WI Members Report Faulty Webkinz Caring Valley Tags

Actually I got a caring valley tag today from the July B&W cat that was totally blank - where the number should be it is empty - not even the Sample error.

Guess I will be sending this one to Ganz!

Real bad quality control on this lot!

Re: WI Members Report Faulty Webkinz Caring Valley Tags

An update on my situation with the faulty Caring Valley panda tag. I did send the tag, with a letter that provided all the infromation required (including my email address) to the address listed above.

Yesterday, I recieved an email from Ganz customer support, but they did not send me a new code. Here is what the email said:

Hello,

Thank you for your letter regarding the printing problems with your Feature Code.

In order to further assist you with your problem, we will need you to mail in the tag to us for further investigation and issue a new code. We will also need you to send a brief letter indicating your name, phone number email address to expedite the matter.


Of course, this is rather worrisome considering that I already sent them all of this information. (In fact, the letter was the only way they could have possibly known my email address, as I've never had any email corrispondence with them before.) Now, I no longer have the tag--they do-- but if they've misplaced it I have no way to prove it.

Anyway I sent them an email explaining all this and I have yet to hear back from them.
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