Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
A little background to catch you all up. Late last week, we published an article containing the details of a long conversation that one of our Webkinz Forum members had with a Webkinz Customer Support Supervisor -- Webkinz Member has Interesting Conversation with Webkinz Supervisor. This article quickly became one of the most popular we've had on WI in some time, but later that evening, we were contacted by Ganz informing us of numerous inaccuracies in what the member had been told. In order to allow Ganz to address the inaccuracies and give accurate information to our readers, we pulled the original article and asked Ganz to help us set the record straight.The Creative Director for Ganz's Interactive Division (Webkinz) has re-contacted us here at Webkinz Insider to address and correct the inaccuracies contained in our original article which has now been republished with a note and link to this article. Here is the official statement from the Creative Director, verbatim.
1) Priorities for bug fixes are created by myself along with our lead project manager only, and I can assure all our members that we never said that these issues are not important. I will look into the issues that are mentioned in the post, particularly the Bingoz issue. I do not know what is specifically meant by the "rare trophy table" issue - so I would welcome some more information on this, or a link to the discussion about this issue.
2) In response to the original post, we have done testing to confirm that yes, Cooking and Grooming DO count towards your Recess. That said - we ARE aware that some members are not getting their Recess as expected. This appears to be happening primarily on our European and Asian accounts. This is a priority issue that is being dealt with.
3) While I can not go into the Doug the Dog issue in detail, the issues after release were strictly due to a programming problem. Our team worked very diligently and fixed the issue within 24 hours. The taken gems were returned on Tuesday (I got mine back too). I am unaware of any issues in Doug the Dog since that time. Again I welcome more information about this, if there is an issue. A quick note about 2nd (and more) pets playing Doug the Dog. The challenge was actually originally intended to be once per day per account. After seeing how much our members were enjoying it though, I decided to leave it in.
2) In response to the original post, we have done testing to confirm that yes, Cooking and Grooming DO count towards your Recess. That said - we ARE aware that some members are not getting their Recess as expected. This appears to be happening primarily on our European and Asian accounts. This is a priority issue that is being dealt with.
3) While I can not go into the Doug the Dog issue in detail, the issues after release were strictly due to a programming problem. Our team worked very diligently and fixed the issue within 24 hours. The taken gems were returned on Tuesday (I got mine back too). I am unaware of any issues in Doug the Dog since that time. Again I welcome more information about this, if there is an issue. A quick note about 2nd (and more) pets playing Doug the Dog. The challenge was actually originally intended to be once per day per account. After seeing how much our members were enjoying it though, I decided to leave it in.
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- rlla
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Also--THANK YOU "Creative Director" at Ganz for realizing that we DO EARN our gems in GEM HUNT and do enjoy swapping our gems for prizes. Also, many of us HAVE realized---or ARE realizing that the MORE pets that are TRADING with Doug on the same account, the HARDER it will be to GET those prizes.
I DO so hope that the rest of the "bugs" get worked out soon.....for everyone.
Again, thank you!
fluffrnuttr
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
My only problem with Doug right now is all the Kinz Cash I am receiving! My two pets on my account received Kinz Cash two days in a row! I am extremely disappointed that I did not receive the four prizes I should have received. If I wanted Kinz Cash for my gems I would sell them to Arte, not Doug!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
i hope this message gets to the director of webkinz ,i also lost 3 pearl egg gems on my first night of playing doug the dog i telephoned webkinz from international i was on for 15 minitues to be told i won't get my gems back because there was not a problem with my account why is this ? i understand about techinal problems but why haven't i got my gems back?
for the past 4 nights doug the dog took 3 gems from each pet (2pets) from me to be given 50 kinz cash i telephoned today and was told that i should't be getting kinz cash yet i was on my wallpaper but i did'nt get it they said they would look into it and they did when i went into doug tonight i got my wallpaper (fingers crossed it's sorted ) so A BIG THANKS YOU TO WEBKINZ FOR SORTING THIS OUT FOR ME . but i would still like my pearl egg gems back
thank you
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
If/when someone gets a chance to speak with the creative director again, I would like to hear more about the reasoning behind making new game trophies one per account and not tradable/sendable. We all have games we are good at and games we are not good at, I like to use the trophies to decorate and would love to be able to get 1) more than one per account and 2) some of the ones I have no chance of winning myself.
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
http://www.webkinzinsider.com/forum/...recess-511038/
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Bob -dad who plays :pgn: Pongo my first
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Another issue I've been having with Doug recently is...
I have all common gems but 3 and he'll ask for 2 of those three over and over again. This has been happening on 3 different accounts. I can understand this happening as "luck of the draw" so to speak but every time seems unlikely. Is this another glitch?
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
and please were is dug tracker i can not find anymore
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
and please were is dug tracker i can not find anymore
The Doug tracker is linked here: http://www.webkinzinsider.com/forum/...g-post-511034/
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
I think that person called it a Trophy table is that in the Club house you use those tables to decorate the rooms & display trophys on them.
The Goobers lab trophy still have been stuff in my accounts for over 1 yr now.
Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!
1 - getting KC in place of a prize
2 - having the gems he needs and being told they don't have them and loosing their turn
So - if Cust Serv has been contacted and they tell us "we'll look into it" but the Creative Director is unaware of issues how do we let him know? I'm glad he "welcomes" information but it would be more helpful if he provided a method for informing him - or he could just visit WI once in a while....