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Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!


Webkinz Doug the DogA little background to catch you all up.  Late last week, we published an article containing the details of a long conversation that one of our Webkinz Forum members had with a Webkinz Customer Support Supervisor -- Webkinz Member has Interesting Conversation with Webkinz Supervisor. This article quickly became one of the most popular we've had on WI in some time, but later that evening, we were contacted by Ganz informing us of numerous inaccuracies in what the member had been told.  In order to allow Ganz to address the inaccuracies and give accurate information to our readers, we pulled the original article and asked Ganz to help us set the record straight.
 
The Creative Director for Ganz's Interactive Division (Webkinz) has re-contacted us here at Webkinz Insider to address and correct the inaccuracies contained in our original article which has now been republished with a note and link to this article.  Here is the official statement from the Creative Director, verbatim.
 
1) Priorities for bug fixes are created by myself along with our lead project manager only, and I can assure all our members that we never said that these issues are not important. I will look into the issues that are mentioned in the post, particularly the Bingoz issue. I do not know what is specifically meant by the "rare trophy table" issue - so I would welcome some more information on this, or a link to the discussion about this issue.
 
2) In response to the original post, we have done testing to confirm that yes, Cooking and Grooming DO count towards your Recess. That said - we ARE aware that some members are not getting their Recess as expected. This appears to be happening primarily on our European and Asian accounts. This is a priority issue that is being dealt with.
 
3) While I can not go into the Doug the Dog issue in detail, the issues after release were strictly due to a programming problem. Our team worked very diligently and fixed the issue within 24 hours. The taken gems were returned on Tuesday (I got mine back too). I am unaware of any issues in Doug the Dog since that time. Again I welcome more information about this, if there is an issue. A quick note about 2nd (and more) pets playing Doug the Dog. The challenge was actually originally intended to be once per day per account. After seeing how much our members were enjoying it though, I decided to leave it in.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you for bring this to our attention Justin, and thank you WW creative director for setting things strait and everything you do for the kids and adults who play!

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

This is fantastic information. Thanks for setting the record straight.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you to WI and to the creative director for setting the record straight. Now if they could just send this article to all the help desk employees maybe everyone will finally be on the same page.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you for the information! As a journalism major, I appreciate the way you handled this situation!

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

As always Justin--GREAT JOB on helping to get to the bottom of things.

Also--THANK YOU "Creative Director" at Ganz for realizing that we DO EARN our gems in GEM HUNT and do enjoy swapping our gems for prizes. Also, many of us HAVE realized---or ARE realizing that the MORE pets that are TRADING with Doug on the same account, the HARDER it will be to GET those prizes.

I DO so hope that the rest of the "bugs" get worked out soon.....for everyone.

Again, thank you!


fluffrnuttr

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you WI and the WW creative director for setting the record straight.

My only problem with Doug right now is all the Kinz Cash I am receiving! My two pets on my account received Kinz Cash two days in a row! I am extremely disappointed that I did not receive the four prizes I should have received. If I wanted Kinz Cash for my gems I would sell them to Arte, not Doug!

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

hi

i hope this message gets to the director of webkinz ,i also lost 3 pearl egg gems on my first night of playing doug the dog i telephoned webkinz from international i was on for 15 minitues to be told i won't get my gems back because there was not a problem with my account why is this ? i understand about techinal problems but why haven't i got my gems back?

for the past 4 nights doug the dog took 3 gems from each pet (2pets) from me to be given 50 kinz cash i telephoned today and was told that i should't be getting kinz cash yet i was on my wallpaper but i did'nt get it they said they would look into it and they did when i went into doug tonight i got my wallpaper (fingers crossed it's sorted ) so A BIG THANKS YOU TO WEBKINZ FOR SORTING THIS OUT FOR ME . but i would still like my pearl egg gems back

thank you

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you so much for the great information!

If/when someone gets a chance to speak with the creative director again, I would like to hear more about the reasoning behind making new game trophies one per account and not tradable/sendable. We all have games we are good at and games we are not good at, I like to use the trophies to decorate and would love to be able to get 1) more than one per account and 2) some of the ones I have no chance of winning myself.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

i am glad all that is finally cleared.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you for getting the corrected info. I'm glad to hear the grooming and cooking classes do count toward Recess.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Please direct the Creative Director to the Missing Recess thread. We would be happy to share our findings with him about this glitch and may have information that he doesn't.

http://www.webkinzinsider.com/forum/...recess-511038/

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thanks, Justin! I hope you explained the rare table (medieval) glitch to him.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

I want to thank the Creative Director for getting back to us with information, it is very much appreciated.And thanks to providing this information. I do have one problem will Jellybean Challenge ever be fixed ?

Bob -dad who plays :pgn: Pongo my first

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

I too have been getting kinz cash from Doug. I agree with the others here, if I wanted kc for them I would have traded with Arte. I'm sure all would agree that we work hard to find those gems and it takes some time to build them up. It seems very unfair to be given kc when we were promised prizes from Doug.

Another issue I've been having with Doug recently is...
I have all common gems but 3 and he'll ask for 2 of those three over and over again. This has been happening on 3 different accounts. I can understand this happening as "luck of the draw" so to speak but every time seems unlikely. Is this another glitch?

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you so much for this information and I am so glad we will be able to continue taking more than one pet each day. That was great of him to realize how much many of us are enjoying this.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

thank you so very much for all you do for us....

and please were is dug tracker i can not find anymore

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

View Post Originally Posted by top
thank you so very much for all you do for us....

and please were is dug tracker i can not find anymore
You mean "Doug". "Dug" is from the movie UP!

The Doug tracker is linked here: http://www.webkinzinsider.com/forum/...g-post-511034/

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Thank you WI for always keeping us informed

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

The "Trophy table" that person was refereing to is the Medieval Dining table w/ the red runners drapped over it. Since last year we have NOT been able to place items on it, & items that were on it, like the Fall fest cornicopia etc.. got stuck & looked like they were on the floor beneath it.

I think that person called it a Trophy table is that in the Club house you use those tables to decorate the rooms & display trophys on them.

The Goobers lab trophy still have been stuff in my accounts for over 1 yr now.

Re: Webkinz Creative Director Addresses Inaccuracies in "Interesting Conversation" Article!

Quote:
I am unaware of any issues in Doug the Dog since that time. Again I welcome more information about this, if there is an issue.
This is great - but - how are we to get that info to him? If you check the DOUG thread many people have been contacting GANZ about two issues:

1 - getting KC in place of a prize
2 - having the gems he needs and being told they don't have them and loosing their turn

So - if Cust Serv has been contacted and they tell us "we'll look into it" but the Creative Director is unaware of issues how do we let him know? I'm glad he "welcomes" information but it would be more helpful if he provided a method for informing him - or he could just visit WI once in a while....
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