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Webkinz Adds More Options to Customer Support Menu


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Several new options for requesting help have been added to the Webkinz Customer Support Menu located HERE.  If you are having a problem with your Webkinz account, you can use the forms on this page to provide the Customer Support staff with the information they need to resolve your issue.  If you still can't find an option that fits your problem, you can use the "Our Question Does Not Appear Above" form located HERE.  The more information you can provide on your problem, the faster your issue should be resolved.

Re: Webkinz Adds More Options to Customer Support Menu

Thanks for letting us know, FIA!!!

Re: Webkinz Adds More Options to Customer Support Menu

thank you ganz! they r gettin better! and thak u wi!

Re: Webkinz Adds More Options to Customer Support Menu

Thanks for letting us know FIA!!!!!!!!!!!!!

Re: Webkinz Adds More Options to Customer Support Menu

Thanks for the info.

Re: Webkinz Adds More Options to Customer Support Menu

Awesome! I'm going to go look now and find a way to "fuss" about my non functioning Jelly Bean Challenges!

Re: Webkinz Adds More Options to Customer Support Menu

Thank you for info. I now can let them know about jellybean challenges and scratch tickets.

Re: Webkinz Adds More Options to Customer Support Menu

Thanks for the update FIA, I,m new to WW and WI I wish I new a way to make suggestions that will be read by some one who can make a difference, maybe Ganz will let a creative director do a forum on WI I'd bet it willget more reponses than "wheres Doug", by the way where is that dog? Gone looking for Doug. Here Dougie ,Dougie , Dougie
Bob

Re: Webkinz Adds More Options to Customer Support Menu

Thanks for letting us know. Sure sounds like Ganz is making an effort. Appreciate their willingness to improve. Hope it helps.

Re: Webkinz Adds More Options to Customer Support Menu

I can see they added a lot of useful forms. For example my friend accidentally put her pet's code as part of the pet's name, and now there is a form especially for that.

Re: Webkinz Adds More Options to Customer Support Menu

That's good, but i sure wish Ganz would move some of their other things to a higher priority, like Wacky's Bingoz. Its driving me crazy.

Re: Webkinz Adds More Options to Customer Support Menu

Thanks for the info.WI is the first thing I check every day.Thanks for all you do.Everyone have a great day and God bless. :bokbok::el1::goo:

Re: Webkinz Adds More Options to Customer Support Menu

i am so glad they have more options so just in case something messes up i can tell them faster

Re: Webkinz Adds More Options to Customer Support Menu

View Post Originally Posted by marnabear
I can see they added a lot of useful forms. For example my friend accidentally put her pet's code as part of the pet's name, and now there is a form especially for that.
This is wonderful news. I accidentally put a pets code in the pet name as well! I never thought this issue would be able to be cleared up..not in a million years!

Ganz is hearing our requests and we just need to keep calling and calling when we want something fixed. We are all one big family that can just unite to get our problems fixed....We are on the right track! Yeah... Thank you everyone!

Re: Webkinz Adds More Options to Customer Support Menu

Oh so happy to see that the customer support has been updated!! Ganz is moving into a much better direction. Hope that they follow through with this!! Thanks so much for the update!!!

Re: Webkinz Adds More Options to Customer Support Menu

YAAAAYYY! I had to call ganz for a bunch of problems with my password for MyOptions and now I can fix it! HOOOORAAAAYYYYYY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Webkinz Adds More Options to Customer Support Menu

This is great info!

Wish I would have known about this before I had to call Customer Service about a missing prize. The phone call was strange, but they did fix the glitch and awarded me the prize I was suppose to have.

This should free up some of the phone lines for bigger glitches and hopefully stop the false information that has been given to us from customer service.
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