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Doug Returns to the Clubhouse, Continues to Steal Gems


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Despite Ganz' assurances that the problem with Doug stealing gems had been corrected, it appears he has returned to his old ways.  On the Webkinz Newz this morning Ganz announced "We have fixed this issue", but so far this morning, every WI member who has reported on meeting up with Doug in the Clubhouse has had more gems removed from their collections than Doug said he was taking.
 
One WI member contacted Webkinz Customer Service this morning and had this to report:
 
I explained to the Rep that Doug was still "stealing" gems.  She told me that the programmers were aware of the problem and that they were working on fixing it now.  She said that they expected to have the feature working the way it should sometime next week.  I asked her why Ganz had announced that it had been fixed, and she wanted to know where I had read that.  I pulled up the Webkinz Newz page and read it to her word for word.  She was surprised that the announcement had been posted when her information was that it hadn't been fixed.  I asked her why Doug was even in the Clubhouse if it hadn't been fixed.  She said she didn't know, but assured me that she would look into both of those issues.
 
So, if you encounter Doug in the Clubhouse today, our advice is that you don't trade with him.  He's giving out a new prize today, Rocky Candy, but this food item still isn't worth the extra gems he is taking.
 
UPDATE (Friday evening):  Webkinz Insider member kellyschrvr spoke with a Rep at Ganz who told her that the programmers are working on the problem with Doug.  He said that they have removed Doug from the Clubhouse and that Doug will not return to the Clubhouse until the programmers have fixed the glitch, perhaps sometime next week at the earliest.  He also said that everyone who had gems stolen should get all of their gems back by closing time on June 2nd.  

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Thanks FIA! I guess Doug needs more rehab.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

View Post Originally Posted by 76dimples
The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
It says "We have fixed this issue".

They told us that he wouldn't be stealing gems anymore, and that the gems he stole yesterday would be returned on June 2nd.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

View Post Originally Posted by 76dimples
The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
They changed the news then, because this morning they were saying Doug was fixed and that the gems would be returned by 5PM today.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Looks like Doug is not "completely rehabilitated! I think I will wait to do my trading until Doug gets accustomed to his new role and has been successful for awhile before I start giving up all of one color of my gems. I very close to my third crown; therefore, I think I will get it before I start seeking out Doug. Thanks for all the info and updates!

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

View Post Originally Posted by 76dimples
The Webkinz Newzs site is showing that this will be fixed by June 2nd.. Did I miss it somewhere on the site where it said it's been fixed?

From Kinzville Newz:
If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.
The part that said WE HAVE FIXED THIS ISSUE.....


The GEMS were to be returned by the 2nd..

So they posted they fixed him, and he is not.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Great he is back to his ways again thanks doug also thanks WI member for helping us!

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

I was only able to get the second gift on one account. On one of them, he asked for the same gem he asked for yesterday. Of course he wiped me out of those, so I didn't have another to trade today.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Aww, not again. . I hope they fix this soon. I haven't even seen him yet.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

thanks stinks! i wanted to find him but now i do not want to. oh and i found a hint of new clothing! look at the new video on webkinz news! it is cool clothing

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Can someone share the zone he is in?.... or is that info. just for the deluxe members?

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Good Job! I am very close to my second crown, so I want to get that first. In the meantime, I am trying to tell people in the collector room about Doug stealing the gems. Thank you for telling us this!

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Doug has gone back to his old ways. I talked to doug this morning. He said, "I did not steal any more gems! It must of been my evil twin, dog." Very very unlikely. But until the WW police get him, I suggest not talking to doug, if you try to talk him out of stealing, he'll probably steal ALL of your gems. The WW police are trying to track him down. PM me if you know what room he's in, and I'll keep you updated.

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

View Post Originally Posted by stellablue
Can someone share the zone he is in?.... or is that info. just for the deluxe members?
He moves around during the day. Check out this thread for the latest details:

http://www.webkinzinsider.com/forum/...g-hunt-511034/

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Update: The WW police has found him, but where he is is classified. The WW police had to call the WW swat, and even the elephant justice league! He still will not admit that he stole gems again. And then just as the WW police were gonna arrest him, but he took a run for it!

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Why am I not suprized Doug still has a problem. Maybe ganz needs to hire an exterminator for all of the bugs in their programing.Jellybean challenge still doesn't work right!

Bob :pgn:

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

A live report on what doug's doing! Right now he's going around the club house, Oh! Now he took off in one of the cars from the new game, webkinz rally! Oh! Now now... He's reading the newz paper? Oh! He just wanted to make sure what the POTM was! Ok, back at the club house!

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

I have not heard/read how much the gem is worth to trade for an icecream cone which you can buy for 5 KC. I have started keeping track how much Arte is offering for each gem. The cheapest I have found so far is $17.00KC for a Zingoz Zincoz. You can buy a lot of ice cream for that amount. Yesterday I sold an Earth Emerald for $400.00. Could buy a lot for that amount!!
Not sure if trading with Doug is the way to go! Will keep watching!!

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Oh! He just went through MY house! OH!!! DON'T BREAK THE VASE!!! UGH! NO NOT THE... Window... Dang it! Oh! He just went into my tree top room, and he jump off? Phew! He landed on a cloud! Okay, now he just went through the magical forest! Hey! Don't push alissa like that! Okay, he is now trapped! OK, their gonna take him down town, and arrest him!

Re: Doug Returns to the Clubhouse, Continues to Steal Gems

Guess Doug wasn't rehabilitated after all. Let's hope it's not, "once a theif always a theif..." lol

Come on Ganz, get your act together! Stealing gems from kids has to be an all time new low.
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