Doug Returns to the Clubhouse, Continues to Steal Gems
Despite Ganz' assurances that the problem with Doug stealing gems had been corrected, it appears he has returned to his old ways. On the Webkinz Newz this morning Ganz announced "We have fixed this issue", but so far this morning, every WI member who has reported on meeting up with Doug in the Clubhouse has had more gems removed from their collections than Doug said he was taking.
One WI member contacted Webkinz Customer Service this morning and had this to report:
I explained to the Rep that Doug was still "stealing" gems. She told me that the programmers were aware of the problem and that they were working on fixing it now. She said that they expected to have the feature working the way it should sometime next week. I asked her why Ganz had announced that it had been fixed, and she wanted to know where I had read that. I pulled up the Webkinz Newz page and read it to her word for word. She was surprised that the announcement had been posted when her information was that it hadn't been fixed. I asked her why Doug was even in the Clubhouse if it hadn't been fixed. She said she didn't know, but assured me that she would look into both of those issues.
So, if you encounter Doug in the Clubhouse today, our advice is that you don't trade with him. He's giving out a new prize today, Rocky Candy, but this food item still isn't worth the extra gems he is taking.
UPDATE (Friday evening): Webkinz Insider member kellyschrvr spoke with a Rep at Ganz who told her that the programmers are working on the problem with Doug. He said that they have removed Doug from the Clubhouse and that Doug will not return to the Clubhouse until the programmers have fixed the glitch, perhaps sometime next week at the earliest. He also said that everyone who had gems stolen should get all of their gems back by closing time on June 2nd.
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