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WARNING: Major Glitch With New Gem Trade Feature -- Update - Ganz Fixed it!


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As our members are scrambling to figure out exactly how the new Gem Exchange feature works, a disturbing trend has been discovered.  During the trade, Doug asks if you would like to trade "one" of a particular gem for a prize.  If you say yes, he will remove all of that type of gem from your collection.  For example, if he asks you for a Pearl Egg and you have 10 in your collection, he will take all 10 gems, leaving you with none.
 
Hopefully Ganz will fix this glitch very soon.  (ed: Ganz is currently working on the fix) In the meantime, if you have extra gems in your box that you don't want Doug to steal, we recommend not trying to trade with him until this issue is resolved.  Although there have been rumors about some fantastic prizes that may be available from Doug in the future, so far the only prize he has given to anyone is a Rocky Road Ice Cream Cone.  That one food item certainly isn't worth having extra gems taken out of your collection.
 
To learn more about this feature, and to see pictures of Doug in action,
please check out kellyschrvr's "Doug Hunt Thread" located HERE.
 
 
UPDATE : We have just received official word from Ganz that they are aware and working on the issue with Doug taking all of the gems.  Their goal is to have the fix implemented by the end of the day.  Until it is fixed, they've stopped Doug from appearing in Webkinz World.
 
UPDATE 2 : Doug has been fixed and will be re-introduced to the Clubhouse today, May 29th.  All gems will be returned to users by Tuesday, June 2nd.

Re: WARNING: Major Glitch With Gem Trade Feature!

I sure hope they fix this soon :|

Re: WARNING: Major Glitch With Gem Trade Feature!

Wow. I still have my extra two of the gems he asked for though. (At least I think so-I'm almost positive he asked for my Terra Tectonic thingies) I got too excited to take a screen shot so I could jog my memory!

Re: WARNING: Major Glitch With Gem Trade Feature!

I checked all five accounts I played today. Doug cleaned me out of everything he asked for.

Re: WARNING: Major Glitch With Gem Trade Feature!

Yes that is so true. It said I only had 1 of the gem that Doug wanted, but I'm pretty sure I had more than one! Plus, I saw everyone's pictures and it said they all had only 1. Probably not true, though.

Re: WARNING: Major Glitch With Gem Trade Feature!

OMG that is awful! I"m really hoping that they not only correct it, but give back what they stole...

I feel a funstration poem coming on!

Re: WARNING: Major Glitch With Gem Trade Feature!

View Post Originally Posted by FIA
I checked all five accounts I played today. Doug cleaned me out of everything he asked for.
Same here... 3 accounts.. And he took all my gems on each one!!! I know i had multiples on each!!

Re: WARNING: Major Glitch With Gem Trade Feature!

View Post Originally Posted by dragonbird
OMG that is awful! I"m really hoping that they not only correct it, but give back what they stole...

I feel a funstration poem coming on!
Make a funstration poem! (post it in a vm to me please )

Re: WARNING: Major Glitch With Gem Trade Feature!

Wow, that's not fair! I hope it gets resolved soon and they return your gems or at least give you a free item or something.

Re: WARNING: Major Glitch With Gem Trade Feature!

I just got off of the phone with Ganz. It looks like they're starting to get calls and complaints about this.

Re: WARNING: Major Glitch With Gem Trade Feature!

Thank you FIA for the info, unfortunately I didn't check first to see how many of the gems I had so have no way of knowing if he took more than one

Re: WARNING: Major Glitch With Gem Trade Feature!

He only took one from me

Re: WARNING: Major Glitch With Gem Trade Feature!

I had 11 Zincoz Zingoz that he asked for. He took 2 and left 9. Gave me rocky road ice cream that sells for 30 KC in the WSHOP. Is 30 KC what everyone else can sell for?

Re: WARNING: Major Glitch With Gem Trade Feature!

Good to know!! Thanks!

Re: WARNING: Major Glitch With New Gem Trade Feature!

Oh no!! Sorry for all of you that has happened to

Re: WARNING: Major Glitch With New Gem Trade Feature!

I had 10 Carats and now I have zero. I also called and sent pictures.

Click the image to open in full size.

Re: WARNING: Major Glitch With New Gem Trade Feature!

Thanks FIA.

Re: WARNING: Major Glitch With New Gem Trade Feature!

Click the image to open in full size.

Re: WARNING: Major Glitch With New Gem Trade Feature!

dragonbird...thanks for making me laugh about all my stolen gems.

Re: WARNING: Major Glitch With New Gem Trade Feature!

View Post Originally Posted by chapman12
dragonbird...thanks for making me laugh about all my stole gems.
Aww, I'm so sorry this is happening to people..I just figured seeing him behind bars might help ease the pain...

The bright side I guess is that he wasn't askign for the really rare gems yet...phew!

Re: WARNING: Major Glitch With Gem Trade Feature!

View Post Originally Posted by FIA
I checked all five accounts I played today. Doug cleaned me out of everything he asked for.
Doug's a thief! No wonder Arte left him down in that mine all alone with a broken leg (LOL)!
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