How to Get Something "Unstuck" in Webkinz World.
We are still getting a lot of questions here on Webkinz Insider about how to "unstick" items that are "stuck" in Webkinz World. Most of the posts are about Cash Cow Trophies and May Caring Valley Trees, both of which appear to have a glitch in their programming, but there have been posts about other items as well.
The fastest way to get an item "unstuck" is to fill out an "I Have Something Stuck" form on Ganz' Customer Support page (click HERE). There are three separate forms, one for stuck Pets, one for stuck Items, and one for stuck Vehicles. To fill out these forms, you must have the secret code from one of the pets on the account.
If you can't find your secret code, or if you have some other problem filling out that form, your other option is to contact Ganz via telephone. The toll free phone number for Customer Support is 1-866-932-5469. Remember, to dial "866", not "800" or "888". This department is open 9am to 5pm, Monday through Friday, Eastern Time.
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