How to Get Something "Unstuck" in Webkinz World.

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Submitted by FIA on Mon, 05/18/2009 - 11:57am.

We are still getting a lot of questions here on Webkinz Insider about how to "unstick" items that are "stuck" in Webkinz World. Most of the posts are about Cash Cow Trophies and May Caring Valley Trees, both of which appear to have a glitch in their programming, but there have been posts about other items as well.

The fastest way to get an item "unstuck" is to fill out an "I Have Something Stuck" form on Ganz' Customer Support page (click HERE). There are three separate forms, one for stuck Pets, one for stuck Items, and one for stuck Vehicles. To fill out these forms, you must have the secret code from one of the pets on the account.

If you can't find your secret code, or if you have some other problem filling out that form, your other option is to contact Ganz via telephone. The toll free phone number for Customer Support is 1-866-932-5469. Remember, to dial "866", not "800" or "888". This department is open 9am to 5pm, Monday through Friday, Eastern Time.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by KevinELevin on Mon, 05/18/2009 - 12:14pm.

I have lots of stuck stuff! Thanks!

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by Grace98 on Mon, 05/18/2009 - 12:29pm.

that's good. i have a stuff flower thing in my flower shop that i might try to "unstick"
yay second comment! who knows how to make a ROOM THREAD?

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by LXVKFKZ7 on Mon, 05/18/2009 - 12:31pm.

My friend has a vehicle stuck in her door way. I have just a plant.

Yay third comment!

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by dod59 on Mon, 05/18/2009 - 12:37pm.

Ho ho ho!

Well yes if you can't find one of your

pets codes, just phone.

But half the time when you DO phone in you wait forever to talk to an attendant!

So just log in to

and go to the

Times and go to the Contact Us section.

Go to I have an item stuck and the next day, your vehicle/

/item is unstuck!

No problem!

Live,Laugh,Play Webkinz

(I got ze brains.....

) Doh!

dod59 :husky:

Oh and........................................................................ fourth!!

and im fourth!!!

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by marnabear on Mon, 05/18/2009 - 12:44pm.

I filled out the form for a stuck item and it was unstuck even before I got the standard email back. Keep in mind, though, that all instances of the item will be returned to your dock. I had a stuck spider plant once and it took me a long time to figure out where all those plants were before.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by ChrissyW on Mon, 05/18/2009 - 12:53pm.

OMG the last time we had a book stuck in front of a dresser,and wrote them,we signed back in after they said they fixed it,and every dresser from that theme from every room was in our dock! we had like 8 of them,and full of clothes,we had to go through every one,and figure out which room it came from,holy! i have something stuck again,and haven't called,or wrote,LOL

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by Marla on Mon, 05/18/2009 - 12:53pm.

Yes I have filled out that form and the item is unstuck very quickly. It used to take about a week and then lately the next business day and now same day. Rhe May caring valley tree I have gotten unstuck 3 times. I am keeping it in my dock now till I know it is all clear to put it somewhere. thanks for the update.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by springblossoms (not verified) on Mon, 05/18/2009 - 12:59pm.

You can unstick your items yourself. Go to the W Shop and buy a stone garden path. Then go to your stuck item and try to place the garden path stone where the stuck item is. It will release the stuck item and then you can just put your garden path stone in your dock for future use.

Has anyone else had a vehicle duplicate itself? It happened to us and we don't know how or why. We just have two of them now instead of one.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by Justin on Mon, 05/18/2009 - 2:24pm.

Originally Posted by springblossoms

Wow really?? Can anyone who has something stuck try and verify this?

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by marnabear on Mon, 05/18/2009 - 2:29pm.

I am just wondering why such a point is made that it's an 866 number. 866 is still a toll free area code.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by Justin on Mon, 05/18/2009 - 2:42pm.

Originally Posted by marnabear

I am just wondering why such a point is made that it's an 866 number. 866 is still a toll free area code.

Because people miss the 866 part and usually call 888 and come back and ask why the number didn't work!

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by birdiegirl on Mon, 05/18/2009 - 2:49pm.

Ok I just tried the garden stone path theory.. and it didn't unstick my flower vase. All it did was say this item can only be placed in outside rooms or tree top rooms... guess I am off to call Ganz!!

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by Webberlily on Mon, 05/18/2009 - 3:39pm.

Thanks FIA and Justin! but I just have to add something:

While this will not unstick items from the floor, or the May Caring Valley tree, it's good for all members to know that we have great guides to unstick items.

From a table (they appear to float or be on the floor, but were on a table before they got stuck): http://www.webkinzinsider.com/forum/.../#post10176848

Vehicles stuck in a doorway:
http://www.webkinzinsider.com/forum/...8/#post6841611

It's always best to do things yourself. No waiting time. And no duplicate items sent "en masse" to your dock.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by kinzrus on Mon, 05/18/2009 - 3:45pm.

I just wanted to say that I used the 866 number as a toll free number. My phone card said it was toll free and then I called Ganz on my land line that does not have long distance service on it. It really helped me to know this. I almost didn't call when my Caring Valley tree was not awarded to me because of this note on your site. Hope it helps.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by retbqueen on Mon, 05/18/2009 - 3:56pm.

I've used the online Ganz "item stuck" form a couple of times. You don't have to worry about using your very first pet's secret code. If you have multiple pets, you can use any of their secret codes including estore pets.

Re: How to Get Something "Unstuck" in Webkinz World.

Submitted by unltdhamsterluv on Mon, 05/18/2009 - 4:16pm.

Originally Posted by KevinELevin

I have lots of stuck stuff! Thanks!

That will help alot to my friend (poochie1065) she has a collie and her collie plant got stuck in the ground so i will have to tell her that!!! Thanks

!!!!!!!

lol

[QUOTE=unltdhamsterluv;14521986]That will help alot to my friend (poochie1065) she has a collie and her collie plant got stuck in the ground so i will have to tell her that!!! Thanks

!!!!!!!

lol[/QUOTE/ And i would like to report a glitch for the quick draws or webkinz, you click on them and the picture for it dims a little bit (like if you were doing a quick draw just with out the quick draw) and it just sits there! but luckly you can still click on things to do! and there is one other glitch, today (1

at the 4oclock hour the jelybeen challenge is messed up to, you click on it and it shows the screen jellybeen challenge and it sticks there!

but luckly anough there was a banner for the kinz post so i was able to click out of the situation!!! but serious! what is up with webkinz now and days?? this should help!

(the brick wall is the webkinz makers!) LOL