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Virus Warning Appears for Some Clubhouse Visitors


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Immediately following yesterday's Webkinz maintenance, during which new features and items were added to Webkinz World, here on Webkinz Insider we started getting reports of there being a problem with the Webkinz Clubhouse.  Some members are posting that when they attempt to visit the Clubhouse their anti-virus programs are popping up with a warning.  Thank you to Webkinz Insider member sunnybunny for this picture from her account.
 
Although Ganz has not issued an official statement regarding this problem, the information our members are getting from Customer Service Reps at Ganz is that Webkinz World does not have a virus and that the players' systems are fine.  The Reps are indicating that the anti-virus program is "not compatible" with the Clubhouse programming and they are suggesting that players with this problem turn off their anti-virus programs to visit the Clubhouse.  One Rep told WI member kellyschrvr, "Disable your anti-virus.  I assure you nothing is on Webkinz that will infect your computer."
 
We here at Webkinz Insider would like to caution everyone against turning off your anti-virus program.  Your anti-virus software is your best protection against all sorts of viruses that exist on the internet.  Turning off your anti-virus software in any situation puts your computer at risk.  For those of you who really want to visit the Clubhouse and can't get past the virus warning, we suggest you take your pet on Vacation and visit the Coral Cove clubhouse.  So far we have not received any reports of virus pop-ups appearing for players in that area.

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

How can the rep 'assure' anyone that there is not a virus, unless it has been checked? Something has changed or we would not be getting the anti-virus warnings. Viruses can be detrimental to your system and should not be casually ignored.

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

Doing a google search on the virus shows only reports that are generated from Kapersky. Is anyone else detecting any viruses using any other Anti-Virus programs? Symantec? Norton? McAfee? Avast?

Also, anyone getting this error try using a different browser? i.e. Firefox, Opera, Google Chrome?

Yeah you should NEVER disable your anti-virus. That's bad mojo right there.... i'm on my work pc and i'll check to see if any virus alerts come up, i'm using symantec. Will post when I have checked it out

I was able to get into the Trading Room just fine on KinzChat Regular. I'm assuming they were trying to get into the Trading Room. Where exactly is this error coming from?

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

It is very good advice to not disable any protective software. I think that if the WW programming is not compatible with the anti-virus software, then it should be up to Ganz to make sure it is compatible. They should never tell anyone to turn off their anti-virus software!

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

i just tried to go to the clubhouse and had no problem. no warning came up. i use firefox and komodo. i went into the regular clubhouse and kc+.

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

View Post Originally Posted by wildhunt
Doing a google search on the virus shows only reports that are generated from Kapersky. Is anyone else detecting any viruses using any other Anti-Virus programs? Symantec? Norton? McAfee? Avast?

Also, anyone getting this error try using a different browser? i.e. Firefox, Opera, Google Chrome?

Yeah you should NEVER disable your anti-virus. That's bad mojo right there.... i'm on my work pc and i'll check to see if any virus alerts come up, i'm using symantec. Will post when I have checked it out

I was able to get into the Trading Room just fine on KinzChat Regular. I'm assuming they were trying to get into the Trading Room. Where exactly is this error coming from?
this link...Viruslist.com - Virus.DOS.Riot.Evil.786

will show you what other antivirus recognize it as.

It happens on google chrome and firefox as well as IE.

And let me also add that our older computer that runs McAfee did not catch this, and I am now busy with that computer.

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

I cannot stress enough to NOT disable your antivirus program for any reason. Especially on a site such as WW. Not that WW is bad just there are many loopholes for virus to get through on it and it was imo very dumb of the rep to even suggest disabling it.


We will be staying away from the clubhouse for a little bit

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

Wow am I surprised and disappointed that a rep would suggest such a thing to do, I sure hope that no kids follow that advice!Thank you for the heads up!

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

Woah. I shall be staying away from the clubhouse for a while.

Re: Virus Warning Appears for Webkinz Clubhouse Visitors

View Post Originally Posted by Rejewal
Wow am I surprised and disappointed that a rep would suggest such a thing to do, I sure hope that no kids follow that advice!Thank you for the heads up!
I agree. I don't go into the clubhouse much anyway, but I would never listen to a rep from anywhere telling me to disable my anti-virus. I don't think putting my computer at risk is worth going into the clubhouse.

Re: Virus Warning Appears for Some Clubhouse Visitors

As everyone else has stated, turning off your anti-virus is the worst possible thing. WW may not be infected, but what about any other browser tabs you have open? What about any previously infected items on your machine that were somehow missed or left out of quarantine?

It's almost like saying that if eating candy and vitamins makes you feel ill, that you should stop taking the vitamins.

I hope Ganz reads this, because they could potentially be putting themselves at some liability with their advice.

Re: Virus Warning Appears for Some Clubhouse Visitors

that's not good.

Re: Virus Warning Appears for Some Clubhouse Visitors

Looks like it is a File Infector virus when I looked at some of the other names tied to it from other Anti-Virus.

On TrendMicro here's what it gives:

Malware type: File Infector

Aliases: Virus.DOS.Riot.Evil.786 (Kaspersky Lab) is also known as: Riot.Evil.786 (Kaspersky Lab), Univ/r (McAfee), Inv_Evil.786 (Symantec), Biohazard.828 (Doctor Web), Riot Evil-786 (Sophos), Inv_Evil.786 (RAV), INV_EVIL.786 (Trend Micro), Invisible Evil (H+BEDV), Inv_Evil.786 (FRISK), Riot-Invisible (ALWIL), Stay_Cool (Grisoft), PS-MPC.0786.AZ.Gen (SOFTWIN), Inv_evil.786 (Panda)

Thanks to Kellyschrvr for getting all the aliases of this virus

Description:
This is an overwriting File Infector virus. It is detected by the latest pattern file.

Here's the description I found on File Infector Viruses:

File infector virus
Virus that infects other files on a system or network

File infector viruses are the 'classic' form of virus, those to which the term is most commonly and, along with boot sector viruses, most appropriately applied.

When an infectious file is executed on a system, the infection routine will seek out other files and insert its code into them, generally at the beginning or end of the existing file (prepending or appending viruses), but also occasionally in the middle of the file (mid-infector) or spreading itself across gaps in the file structure. The entry point of the file is redirected to the start of the virus code to ensure that it is run when the file is executed, and control may or may not be passed on to the original program in turn.

File infector viruses often misinfect, either leaving the file completely non-functional or simply failing to run the viral code at all. More sophisticted forms of file infector virus, which try to hide their presence by changing aspects of their code with each infection, are known as polymorphic or metamorphic viruses.

Hope this helps! So my suggestion would be to not visit the Club House until this is resolved. If you MUST go to the clubhouse specifically make sure you at ** MINIMUM have an anti-virus program that auto-updates ( hopefully everyday ). I use Avast! at home and have never ran into a problem with it ( plus it's free ).

But if you want to hang out and chat it up, maybe you should check us out over at the Coral Cove on Vacation Island? Join us for some parties and have a good time!! ( Shameless plug I know ) Feel free to see if any parties are going on now on the "Scout it Out" link in my signature.

Re: Virus Warning Appears for Some Clubhouse Visitors

Here is a screenshot from the Report section of Kaspersky...

Click the image to open in full size.

Re: Virus Warning Appears for Some Clubhouse Visitors

=O r u sure that there is not a virus?? webkinz always does make my computer slow... i hope there isnt oneee *hides from virus * lol

Re: Virus Warning Appears for Some Clubhouse Visitors

i'm not going into the trading room 4 a while!!!!! :OOO *hides like tiff =D*

Re: Virus Warning Appears for Some Clubhouse Visitors

iI sure hope everyone reads this( thank you for posting it on the front page , i read the thread yesterday) and does not disable their anti virus programs. I am surprised that was a suggestion.

Re: Virus Warning Appears for Some Clubhouse Visitors

I bet this has something to do with the new mini profile feature they added. I don't visit the clubhouse often ( I like vacation parties instead) but I was trying to see how to view those in corral cove and couldn't. Maybe that is why the cove is not affected? See you at the cove!

Re: Virus Warning Appears for Some Clubhouse Visitors

View Post Originally Posted by indigoseeker
I bet this has something to do with the new mini profile feature they added. I don't visit the clubhouse often ( I like vacation parties instead) but I was trying to see how to view those in corral cove and couldn't. Maybe that is why the cove is not affected? See you at the cove!
Very interesting theory. That makes a lot of sense.

Re: Virus Warning Appears for Some Clubhouse Visitors

View Post Originally Posted by indigoseeker
I bet this has something to do with the new mini profile feature they added. I don't visit the clubhouse often ( I like vacation parties instead) but I was trying to see how to view those in corral cove and couldn't. Maybe that is why the cove is not affected? See you at the cove!
This make sense. It's directly related to the club house since you can look at people's profile in the list of users in the room.

Re: Virus Warning Appears for Some Clubhouse Visitors

I would love to know WHY it is happening.. Tried to get a screen shot on the computer that ran McAfee and the darn clubhouse actually infected the computer.

So why it is happening.. i don't know, but WHY the clubhouse is running a virus is what I'd love to know.. but the times I've called I have been spoken to by someone that knew absolutely nothing...
I'm told to "disable antivirus"..(what Customer support that is!)... I'm assured nothing is on ww to hurt my computers.. I'm told then told that I picked this up elsewhere although the antivirus reports confirmed that it was from WW Clubhouse address..

I'll call back tomorrow and hope for another rep. I had an eventful afternoon thanks to their virus.

Oh, and told told them that I'm not the only one... there are others with screenshots and virus' to prove it and that was passed off again. "There is nothing on WW that would affect your computer"....

Tell that to my poor ol' 'puter My husband agreed that we will shell out the extra money to license another computer with the Kaspersky.
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