Virus Warning Appears for Some Clubhouse Visitors
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Immediately following yesterday's Webkinz maintenance, during which new features and items were added to Webkinz World, here on Webkinz Insider we started getting reports of there being a problem with the Webkinz Clubhouse. Some members are posting that when they attempt to visit the Clubhouse their anti-virus programs are popping up with a warning. Thank you to Webkinz Insider member sunnybunny for this picture from her account.
Although Ganz has not issued an official statement regarding this problem, the information our members are getting from Customer Service Reps at Ganz is that Webkinz World does not have a virus and that the players' systems are fine. The Reps are indicating that the anti-virus program is "not compatible" with the Clubhouse programming and they are suggesting that players with this problem turn off their anti-virus programs to visit the Clubhouse. One Rep told WI member kellyschrvr, "Disable your anti-virus. I assure you nothing is on Webkinz that will infect your computer."
We here at Webkinz Insider would like to caution everyone against turning off your anti-virus program. Your anti-virus software is your best protection against all sorts of viruses that exist on the internet. Turning off your anti-virus software in any situation puts your computer at risk. For those of you who really want to visit the Clubhouse and can't get past the virus warning, we suggest you take your pet on Vacation and visit the Coral Cove clubhouse. So far we have not received any reports of virus pop-ups appearing for players in that area.
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Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Also, anyone getting this error try using a different browser? i.e. Firefox, Opera, Google Chrome?
Yeah you should NEVER disable your anti-virus. That's bad mojo right there.... i'm on my work pc and i'll check to see if any virus alerts come up, i'm using symantec. Will post when I have checked it out
I was able to get into the Trading Room just fine on KinzChat Regular. I'm assuming they were trying to get into the Trading Room. Where exactly is this error coming from?
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Also, anyone getting this error try using a different browser? i.e. Firefox, Opera, Google Chrome?
Yeah you should NEVER disable your anti-virus. That's bad mojo right there.... i'm on my work pc and i'll check to see if any virus alerts come up, i'm using symantec. Will post when I have checked it out
I was able to get into the Trading Room just fine on KinzChat Regular. I'm assuming they were trying to get into the Trading Room. Where exactly is this error coming from?
will show you what other antivirus recognize it as.
It happens on google chrome and firefox as well as IE.
And let me also add that our older computer that runs McAfee did not catch this, and I am now busy with that computer.
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
We will be staying away from the clubhouse for a little bit
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Re: Virus Warning Appears for Webkinz Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
It's almost like saying that if eating candy and vitamins makes you feel ill, that you should stop taking the vitamins.
I hope Ganz reads this, because they could potentially be putting themselves at some liability with their advice.
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
On TrendMicro here's what it gives:
Malware type: File Infector
Aliases: Virus.DOS.Riot.Evil.786 (Kaspersky Lab) is also known as: Riot.Evil.786 (Kaspersky Lab), Univ/r (McAfee), Inv_Evil.786 (Symantec), Biohazard.828 (Doctor Web), Riot Evil-786 (Sophos), Inv_Evil.786 (RAV), INV_EVIL.786 (Trend Micro), Invisible Evil (H+BEDV), Inv_Evil.786 (FRISK), Riot-Invisible (ALWIL), Stay_Cool (Grisoft), PS-MPC.0786.AZ.Gen (SOFTWIN), Inv_evil.786 (Panda)
Thanks to Kellyschrvr for getting all the aliases of this virus
Description:
This is an overwriting File Infector virus. It is detected by the latest pattern file.
Here's the description I found on File Infector Viruses:
File infector virus
Virus that infects other files on a system or network
File infector viruses are the 'classic' form of virus, those to which the term is most commonly and, along with boot sector viruses, most appropriately applied.
When an infectious file is executed on a system, the infection routine will seek out other files and insert its code into them, generally at the beginning or end of the existing file (prepending or appending viruses), but also occasionally in the middle of the file (mid-infector) or spreading itself across gaps in the file structure. The entry point of the file is redirected to the start of the virus code to ensure that it is run when the file is executed, and control may or may not be passed on to the original program in turn.
File infector viruses often misinfect, either leaving the file completely non-functional or simply failing to run the viral code at all. More sophisticted forms of file infector virus, which try to hide their presence by changing aspects of their code with each infection, are known as polymorphic or metamorphic viruses.
Hope this helps! So my suggestion would be to not visit the Club House until this is resolved. If you MUST go to the clubhouse specifically make sure you at ** MINIMUM have an anti-virus program that auto-updates ( hopefully everyday ). I use Avast! at home and have never ran into a problem with it ( plus it's free ).
But if you want to hang out and chat it up, maybe you should check us out over at the Coral Cove on Vacation Island? Join us for some parties and have a good time!! ( Shameless plug I know ) Feel free to see if any parties are going on now on the "Scout it Out" link in my signature.
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
Re: Virus Warning Appears for Some Clubhouse Visitors
So why it is happening.. i don't know, but WHY the clubhouse is running a virus is what I'd love to know.. but the times I've called I have been spoken to by someone that knew absolutely nothing...
I'm told to "disable antivirus"..(what Customer support that is!)... I'm assured nothing is on ww to hurt my computers.. I'm told then told that I picked this up elsewhere although the antivirus reports confirmed that it was from WW Clubhouse address..
I'll call back tomorrow and hope for another rep. I had an eventful afternoon thanks to their virus.
Oh, and told told them that I'm not the only one... there are others with screenshots and virus' to prove it and that was passed off again. "There is nothing on WW that would affect your computer"....
Tell that to my poor ol' 'puter