Virus Warning Appears for Some Clubhouse Visitors
Immediately following yesterday's Webkinz maintenance, during which new features and items were added to Webkinz World, here on Webkinz Insider we started getting reports of there being a problem with the Webkinz Clubhouse. Some members are posting that when they attempt to visit the Clubhouse their anti-virus programs are popping up with a warning. Thank you to Webkinz Insider member sunnybunny for this picture from her account.
Although Ganz has not issued an official statement regarding this problem, the information our members are getting from Customer Service Reps at Ganz is that Webkinz World does not have a virus and that the players' systems are fine. The Reps are indicating that the anti-virus program is "not compatible" with the Clubhouse programming and they are suggesting that players with this problem turn off their anti-virus programs to visit the Clubhouse. One Rep told WI member kellyschrvr, "Disable your anti-virus. I assure you nothing is on Webkinz that will infect your computer."
We here at Webkinz Insider would like to caution everyone against turning off your anti-virus program. Your anti-virus software is your best protection against all sorts of viruses that exist on the internet. Turning off your anti-virus software in any situation puts your computer at risk. For those of you who really want to visit the Clubhouse and can't get past the virus warning, we suggest you take your pet on Vacation and visit the Coral Cove clubhouse. So far we have not received any reports of virus pop-ups appearing for players in that area.
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