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Status of Webkinz Deluxe Membership Accounts Reviewed *UPDATE*

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Submitted by FIA on Wed, 05/06/2009 - 9:48am.

webkinz cheatsOver the past week, our forum has been flooded with posts from members trying to figure out what is going on with their Webkinz Deluxe Memberships.  As the Deluxe Membership feature enters its second month, those who had paid for the Membership are discovering that there are some big glitches that need to be worked out.  Reports from Ganz are that the programmers are hard at work on all of the issues.
 
Here is a summary of the problems customers have been experiencing, and what we know about them.  Remember, Ganz has announced that the monthly eStore points and Gift Boxes are programmed to show up on an account's monthly anniversary, not on the first of the month.  If your monthly anniversary hasn't yet passed, you still need to wait for your Points and Boxes.
 
Missing eStore Points:  Reports are that the eStore points have started showing up on accounts.
 
Expiring Memberships:  Reports are that accounts that had expired, despite having been renewed, once again have access to Deluxe features.
 
Missing May Gift Boxes:  So far, no one who signed up for a Deluxe account in April has reported on receiving a Gift Box in May.  At this point the May Gift Boxes have only been awarded to new and renewed accounts.
 
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UPDATE (Thursday Morning):  Thank you to all of the members who let us know that the May Gift Boxes have appeared on their accounts.  We are also hearing that, along with the Gift Box, these members are getting Vacation Tickets in the Travel Agency and, on the individual Deluxe accounts, another Rollercoaster!

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by kittycats10 on Wed, 05/06/2009 - 10:27am.
Well, at least they fixed some of the glitches. The gift box one'll probably be fixed tonight or something.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by xlifetime on Wed, 05/06/2009 - 10:35am.
ugg i have my e store points
but sigh no gift box

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by hello world (not verified) on Wed, 05/06/2009 - 10:37am.
Yeesh! I wish that this thing would just CLEAR UP for Pete's sake! I'm hoping to get a Deluxe membership, but not until this thing is completely fixed...you understand why.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by Cindey on Wed, 05/06/2009 - 10:39am.
Wondered if anyone could answer a question for me. I joined the deluxe membership in late April. I understand why I have not received the May goodies and I am OK with waiting. My question is my daughter wanted the deluxe membership too so when we purchased it for her yesterday we did the family thing and put four different account on it of which mine was one. That will mean that I have too memerships to the deluxe. I hope that I will still get my May box later this month, does anyone know?
Thanks,
C

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by BERT_X on Wed, 05/06/2009 - 10:41am.
View Post Originally Posted by xlifetime
I have my e store points -- but sigh no gift box
Same with me -- the promised monthly eStore points have now been added to my account, but no special gift box yet. At least Ganz has gotten half of the glitches fixed.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by Grace98 on Wed, 05/06/2009 - 10:45am.
that's great! do you guys think that the membership is worth the money?? or is it not?

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by mdreamy on Wed, 05/06/2009 - 11:04am.
I think it is worth the money.I like the extra spins & the gifts each month(I am hoping to get my gift this week?)

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by Grace98 on Wed, 05/06/2009 - 11:34am.
View Post Originally Posted by mdreamy
I think it is worth the money.I like the extra spins & the gifts each month(I am hoping to get my gift this week?)
thanks, yeah it probably is worth the money. is the rollarcoster fun??

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by Kikio on Wed, 05/06/2009 - 12:06pm.
When I signed up for the deluxe membership I remember there being a large # 12 On the calender, the twelve was enlarged and stood out maybe this could be the date they have choosen to send all boxes out?? Just a thought.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by FathomlessAbyss on Wed, 05/06/2009 - 12:24pm.
I'm one of the early April signups, and I sent an e-mail from the eStore section to report that I have not received my May box either. I was sent back an autoreply with links to their FAQ. Of course, this FAQ has no relevance to my situation, and I was annoyed that someone on the Ganz end thought that sending this message is somehow a part of "customer service." I wrote back with the suggestion that they should simply turn off the autoreply protocol, as it is useless and will probably annoy more of their customers than help them.

You would think that this membership thing wouldn't be so difficult to pull off, much less fix in a more timely manner. I am beginning to wonder what kind of staff they have working on their end.

Well, this year they got my $45 for membership. This experience,however, is making me rethink if I will renew. My daughter is already looking at that penguin site...

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by tkprit on Wed, 05/06/2009 - 12:39pm.
I want my May box!

The roller coaster is cute, but maybe a little too big. And they gave me two (I suppose a glitch), which I decidedly don't want and can't get rid of. But the one RC I use has it's own room and I'm trying to figure out how to decorate around it. One neat thing is that when you click to get off, there are several spots where your pet hangs mid-air until you "walk" them to the ground. Hee hee! I get my pets to hover over my volcano.

I think Deluxe is worth it if you use the estore, which (dangit) I do. My issue with estore stuff is that no matter how cool it is, you might get sick of the items and can't get rid of them. I'd probably use estore even more if I weren't roped into keeping the items forever.

I *like* the extra tabs, love using the different color schemes, and WANT MY MAY BOX! The boxes every month is really something to look forward to. And if you use estore, the extra points come in useful.

(But I want my May box! It's several days overdue now!)

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by fvb on Wed, 05/06/2009 - 12:47pm.
I also bought my membership early in april. I'm glad to see that they are working on things and that we at least have got our epoints. We'll probably have the gift boxes in the next couple of days. I'm being pretty patient as I know with computers not everything goes right, they'll get things straightened out!!

Just wondering if anyone else has noticed this on their deluxe accounts though. On all five of our deluxe accounts we have a free travel ticket again, just like when we signed up! Anyone else got this too?

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by cassielouwho on Wed, 05/06/2009 - 12:59pm.
I don't have either the points nor the box as of yet. I will keep checking though.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by Angel Daisy on Wed, 05/06/2009 - 1:40pm.
I joined April 3 - got the points yesterday, but still no box. I'm going to wait for a while, but after a couple of weeks, if I still don't have the gift box, I might report Ganz to my credit card company as making a bad deal. Sometimes when the card companies lean on retailers, things happen faster. But I'd like to give Ganz the benefit of the doubt until the middle of the month.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by Cindey on Wed, 05/06/2009 - 1:49pm.
Can you have more than one deluxe account? I signed up and my daughter signed me up on her family won too. Wonder if I will get too boxes every month?

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by DivineMissJ on Wed, 05/06/2009 - 1:51pm.
I have joined the deluxe membership in april and get the april gift twice but not the may gift yet. I really want that racing jacket.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by pattie1970 on Wed, 05/06/2009 - 2:16pm.
Part of the problem is that even when you talk to a Ganz rep. they are still assuming the problem is that the account has expired and giving that excuse. We paid for a 12 month deluxe and I have to keep telling them (thru several emails now) that mine did not expire and my issue is different (the not getting the may gift box).
The only issue they seem focused on right now is the one month people having their account expire. I have yet to get anyone realize that the may gift boxes didn't go out.... perhaps their intent is to give them at the end of the month????

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by Gmagator on Wed, 05/06/2009 - 3:05pm.
Pat, I spoke with Ganz yesterday and they are aware about out separate issue of not receiving the May gift, they say it will take several days to fix, but we will get our gifts. It does frost me that they have information on the website about the people that only choose one month, whereas us true WebKinz lovers, that bought the Deluxe year package on day one seem to be an afterthought. They know they have us hooked for a year, it seems they are worried about getting new people to sign up for the year.

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by ButterflyFlower on Wed, 05/06/2009 - 3:37pm.
YAY I am SO happy that my deluxe membership is back! Thank you so much!!

Re: Status of Webkinz Deluxe Membership Accounts Reviewed

Submitted by abond429 on Wed, 05/06/2009 - 3:58pm.
I just checked and I still haven't gotten my estore points or my gift box.

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