Renewal Glitch Reported With eStore Deluxe Memberships
Recently an issue was discovered that was causing the accounts of members who had renewed their one-month Deluxe membership prior to their expiry date to expire despite the renewal.
We want to inform all of our members that we have located the issue and we are currently working on a fix. We expect this fix to take 2-3 days. This fix is of the highest priority. We have a record of all accounts that have been affected by this issue, and will be turning Deluxe membership back on for these members as soon as the fix has been completed. In the meantime we have turned off Deluxe expiry to prevent further issues.
We apologize for the inconvenience and thank you for your patience.
UPDATE (Tuesday): Thank you to willkinskins and many other members for letting us know that the Deluxe features have been returned to their accounts. Ganz appears to be hard at work on this problem. Hopefully everyone will have their Deluxe account issues fully resolved soon.