Users Missing Webkinz Deluxe Membership Gifts, Policy Explained!
Thanks to DavidMami, we have been able to confirm (via Ganz Customer Service representatives) that the case of the missing Deluxe Membership gifts is not a glitch or mistake made by Ganz.
While no doubt confusing, Webkinz World is configured to award Deluxe Members their Deluxe Membership Gift (for May, it will be the Racing Jacket) on the monthly anniversary of joining the Deluxe Membership program. For example, if you joined on April 5th, your Deluxe Membership Gift will appear on May 5th.
Due to the obvious confusion this will cause, Ganz is considering changing it so that all users receive their gifts on the 1st of each month!
There are currently 11 users and 265 guests online.