Tuesday, March 10th Update on Recent Webkinz World Glitches
It's a new day and everyone wants to know if we have any news on the glitches affecting Webkinz World. Unfortunately, we don't have any new information to offer, but here is a summary of what we do know.
Adoption Glitch: As recently as this morning we have been getting reports of some members adopting Webkinz without any problem and some reports of members being totally locked out of their accounts following an adoption. We have also been getting reports of members processing one successful adoption only to be locked out after a second adoption. The glitch appears to be totally random and there doesn't seem to be any way to predict if your account will be affected. If you are totally locked out of your account following an adoption, you must contact Ganz to have your account reset.
H/H/H Glitch: The points are still dropping and no one knows why. From what we have been able to piece together from the statements made by Ganz customer service representatives, the drop is related to a new feature that was added to Webkinz World a few weeks ago. The way it appears the feature is supposed to work is for every day you don't log on to your account, the H/H/H points on your account will go down by a small amount. What no one has been able to figure out is why some accounts have had a dramatic drop in H/H/H points, even with the account holders logging on every day, and why other accounts haven't been affected at all. If your account is one of those hit by a large and unexplained drop in points, please contact Ganz to let them know.
Ganz Customer Service: 1-866-932-5469 ext 6848 and leave a message. We have been assured by Ganz that you WILL get a call back.
Those of you who are unable to call Ganz can contact them using the Customer Service section on the Webkinz website. Go to http://customerservice.webkinz.com/cs/us_en/em.php and select "Did you see a totally different error message?"
Hopefully Ganz will make an official statement regarding these glitches soon and clear up the confusion.