Drop in Happiness/Health/Hunger Points Still Affecting Accounts *UPDATE*
We are still getting questions from many of our members regarding the drastic H/H/H drop that has affected a number of Webkinz World accounts. Unfortunately the only news we can bring you is that the problem is on-going. Everyone who has had this glitch hit their account is still affected. Back on February 24th, WI member FroggyDoodle was told by a Ganz customer service representative that this problem is related to a new feature that has been added to Webkinz World to force us to feed our pets and that a story addressing the glitch would be posted on the Webkinz Newz site on February 25th. So far, this has not happened.
Webkinz Insider member cheree31 had a conversation with a customer service representative just this morning regarding the H/H/H problem with her daughter's account:
"I wasn't hit but my [child] was and she was pretty upset.... she spent the night spending all her kinz cash to get them to at least 50 percent. Then when she ran out of money she started selling her stuff and she was crying cuz she didn't want them to die. I called ganz this morning and explained that I spend a lot (probably have spent 1000's on this site) and I really didn't appreciate watching my little girl cry. He told me there was nothing he could do and said to tell my kid to take them to the spa....[to] which I replied "Are you going to give her 29000 kinz cash to do that?" He said then don't feed them. I will be getting a call back from a supervisor about this issue he said to see if there was something they could do. This is all very disappointing and sad. I wish it had been my account and not hers. I also explained to him that if this was how it was going to be that it was not fair because kids have homework and chores and activities that sometimes keep them from getting on the computer. He didn't seem to care. I will let you all know what the supervisor says. Very disappointing." --cheree31
UPDATE: Thank you to WI member meowsrus for sharing her conversation with a customer service representative with us:
Thank you to WI member tarsky781 for this picture from her affected account.