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What Happened to the "Release Notes"? *UPDATE*

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Submitted by FIA on Sat, 03/07/2009 - 3:06pm.

With Webkinz World being shut down for so much time over the past few days, many of our members have come up with suggestions and ideas for what Ganz could be doing to make this time easier on their customers.  The number one request that has been popping up is that Ganz would do a better job of informing their customers about what is going on.  Webkinz Insider member gma2r put it this way:

 

I wish there was some official word from Ganz as to what we can expect. I am not sitting around waiting for the site to come up...it would be respectful of them to let us know more then we do now.  --gma2r

 

The fact is that Ganz does have a way of passing this information on to us.  Back on November 1st, 2008, Ganz created a special area on the Webkinz Newz site called "Release Notes" that was made specifically to keep the customers informed:  http://www.webkinznewz.com/wp-mu/category/release-notes/

 

Release Notes will have a list of recent changes to Webkinz World, such as bug fixes and updates. Look for these articles to find out what we’ve been working on.  --Ganz

 

Unfortunately, over the past four months, Ganz has only updated that section twice, once on December 1st and once on December 18th.  With so many glitches to the system currently pending, hopefully Ganz will take the time to update the Release Note section and let us know what is going on.

 

UPDATE, March 18th 2009:  We are pleased to report that Ganz has updated the Release Notes section of the Webkinz Newz site.  Click HERE to check out the latest fixed glitches in Webkinz World.  Hopefully this is a sign that Ganz plans to keep it's customers more informed in the future regarding problems with the site and their fixes.

Re: What Happened to the "Release Notes"?

Submitted by KayJay17 on Sat, 03/07/2009 - 3:28pm.
well, what use are relaease notes if they do not update them? come on! i wish i could trade, that is what i need to do. i wish they would let us in the places that did not need work, sigh. oh well, i bet these will be worth the wait (i hope!)

Re: What Happened to the "Release Notes"?

Submitted by sydney88 on Sat, 03/07/2009 - 3:29pm.
Yeah, they definitely need to update their Release Notes. There are so many little glitches within Webkinz World, and they need to inform us when they fix them.
For example, for months we could not answer the Series 6 Quizzy's Questions. I noticed after Wednesday's maintenance that I can now answer the Series 6 questions I could not answer before. I've been checking for that fix after every maintenance this year.
But how would I check to see if a second trophy is available for Bamboo Break and the vacation game, besides WI? How would I know if other numerous tiny glitches have been fixed without WI? I am so grateful for this website (WI), but really WW should recognize that it is their responsibility. They would not have so many complaints if they advertised what they are working on to the general public.

Re: What Happened to the "Release Notes"?

Submitted by Icicle on Sat, 03/07/2009 - 3:29pm.
I was wondering about the release notes as well.
I liked it when the did those, and then they just stopped, it was weird.

Maybe they will decide to update us with one pretty soon.

Re: What Happened to the "Release Notes"?

Submitted by pickwicknt on Sat, 03/07/2009 - 3:32pm.
That's my thought. They have this venue now just for that. Yet it hasn't been updated since December 18th! Why is that? What is it's purpose then? Just another example of a job done poorly, yet again. They are going in so many new directions, yet haven't solved current issues. They are seeming to only pursue more ways of making the company more money with little regard for their customers and their satisfaction.

In their attempt to pursue new customers, ie Webkinz Jr., they are and have been losing their loyal, addicted and full pocketed customers. Perhaps these customers, us really, will keep their hands in their pockets instead of doling out more cash for these pets, figurines, etc.

If you're going to do something, do it right. I don't see how there is always a problem after a big update like this. Nothing ever goes right and I don't get that. Seems to me if someone made such a huge mistake at their job, they would be fired. I guess not at Ganz.

Re: What Happened to the "Release Notes"?

Submitted by Unregistered (not verified) on Sat, 03/07/2009 - 3:42pm.
ganz is good at making sure the e store never goes down why can they not do the same with the site that is funny you can still get in e store and spend more money but can not log in to put your codes in go figure

Re: What Happened to the "Release Notes"?

Submitted by kiltedtxduck on Sat, 03/07/2009 - 3:44pm.
This is so frustrating. It is important for companies to provide good customer service. I do not feel we are getting good service at all.

Re: What Happened to the "Release Notes"?

Submitted by Cindey on Sat, 03/07/2009 - 3:46pm.
That is good to know thanks! I guess Ganz should address the issue of not letting people know since they did agree too, wonder if Ganz corporate agreed or an employee? I wish they would let insider know or at least on their own newsight. Maybe they should hire someone just for that purpose? The only problem is the more webkinz sold the market is saturated, prices drop (good for us) but bad for Ganz. I have personally seen them drop over $5 a pet since my beginnings. Anyway their profit margin is less but the staff to maintain the websight is growing leaps and bounds. It is frustrating but when you have a service such as the WebkinzWorld offered free with the purchase of a pet. There are no annual dues or fees for service and even tho some do not like the idea Ganz does continually try to add new things to keep people enjoying and interested in the sight. To get this program free or for the nominal charge of the cost of a plushie is a great deal for us. I am just afraid that this may be a sign that we might have to start paying in the future to help them cover the cost of all of the programmers they must employee to keep us happy.

I wonder if the 'dream' team at Ganz had any idea this would grow this big this quick?

Can't wait to get back on! But I will wait and I will still visit my retailer weekly

Don't juge a man until you have walked a mile in their shoes. I imagine many Ganz employees own Webkinz and have accounts but how many of us have written a program of this magnitude!

Hang In There!

Re: What Happened to the "Release Notes"?

Submitted by Siiba on Sat, 03/07/2009 - 3:49pm.
I completely agree. It is very frustrating to not be able to get on Webkinz for such a long amount of time.
Release notes was a very good idea, or it would be if they every updated them to tell us what is going on...
Extremely poor customer service, we, as their customers, should be told what is going on rather than being shut out of Webkinz with no information whatsoever.
Hopefully the updates they are doing will be worth it!

Re: What Happened to the "Release Notes"?

Submitted by diannebee on Sat, 03/07/2009 - 3:50pm.
I just wish they would have a spot on their Kinzville News site(or whatever it's called) that would highlight what's going on. It would help to have that info right on a Ganz site - rather than 'rumors' anywhere else - no matter how 'official' they are.

I am just glad we have WI to turn to - a place to get info and a place to vent about whatever it is that needs venting.

Re: What Happened to the "Release Notes"?

Submitted by ALBERTIII on Sat, 03/07/2009 - 3:51pm.
Maybe the ones making the mistakes at Ganz are somehow connected to the CEOs, etc., of the US companies needing the bailouts. I was actually thinking about buying the signature panda, even though I have sworn off spending any money on anything except for adoptions needed to keep accounts current. However, I have all the bears on one acct and the signature seemed like a nice addition. But I am beginning to think I will give that money to a food bank for someone that would really appreciate the money. Obviously, Ganz has little appreciation for the monies it gets--or they wouldn't be treating their customers the way they do.

Incidentally, has anyone noticed that the Extravenza, or whatever it is called, is one week later than last year's, so that if you opened accts on the first day of last year's, you will not be albe to use this year's freebies to keep those accts current? Ganz just gets greedier and greedier.

If I wasn't so far along on the diplomas, I will undoubtedly be long gone. I may still give up. All this down time, etc., is getting to be too much.

Re: What Happened to the "Release Notes"?

Submitted by daveguenther on Sat, 03/07/2009 - 3:51pm.
Time for Ganz to start doing updates when it is convenient for us and not necessarily them! How about doing updates say from 1AM till 7AM. Don't take all the daytime hours away, especially on a Saturday.

Re: What Happened to the "Release Notes"?

Submitted by brittany13star on Sat, 03/07/2009 - 3:52pm.
defintley!

Re: What Happened to the "Release Notes"?

Submitted by Asacardimus on Sat, 03/07/2009 - 3:54pm.
I agree it would be nice for them to let us know what's happening and when we can play on the site again. I have this week lost the chance to play on my Asian account for two days, on my North American account for two days and my European account for one day. I won't be spinning today's special wheels at this point as the time has already expired for the Asian account and will probably expire on the European account before the site is up and running again. This is hugely frustrating but I am willing to be patient because I believe they're working on it. It would be nice to *know* that they were indeed working on it.

Oh, I should point out that I am in Europe and the North American standard of KT means that 1 am to 7 am would be my middle of the day, particularly bad for me on a Saturday/Sunday.

Re: What Happened to the "Release Notes"?

Submitted by sydney88 on Sat, 03/07/2009 - 3:57pm.
View Post Originally Posted by daveguenther
Time for Ganz to start doing updates when it is convenient for us and not necessarily them! How about doing updates say from 1AM till 7AM. Don't take all the daytime hours away, especially on a Saturday.
Although I think we need to remember that the people working on the updates are real people with lives....
I think that Ganz is doing a wonderful thing with having employees work on the weekend - WOW. Talk about a HUGE inconvenience to them. They are trying to get it fixed NOW instead of Monday. There are so many out there who couldn't access their accounts this week because of the adoption problems. Good for them for trying to get it done over the weekend instead of waiting until Monday.

Re: What Happened to the "Release Notes"?

Submitted by LovePuppyLove on Sat, 03/07/2009 - 3:57pm.
i found a way to get to webkinz:acs::bas::fp:

Re: What Happened to the "Release Notes"?

Submitted by QueenDD on Sat, 03/07/2009 - 4:06pm.
Because of all this down time wouldn't it be nice if Ganz gave us a little something extra

Re: What Happened to the "Release Notes"?

Submitted by froggymom617 on Sat, 03/07/2009 - 4:06pm.
I don't think that the release notes are all that effective because it is not as easy to find that info (updated or not) on their site like it is here. I think that what stinks the most is that we miss out on all sorts of activities when they have these glitches but they never make up that activity i.e when they have a balloon dartz activity and you can't get in they don't extend the time or provide it again the next day. Or when you can't get on for several days and then your veggies dry up in your garden. They need to reset all of that stuff if they are going to keep people out for several days at a time.

Re: What Happened to the "Release Notes"?

Submitted by Kingwebkinz on Sat, 03/07/2009 - 4:07pm.
GREAT NEWS EVERYONE!!! Webkinz World is back up. I was able to log in just a few moments ago at around 3:00 p.m. YAY!

Re: What Happened to the "Release Notes"?

Submitted by gulfshores on Sat, 03/07/2009 - 4:13pm.
ganz puts so much time and effort into marketing to keep the money coming in. they need to take a step back and realize none of that marketing is worth a thing if they don't have good tech support to keep the site running right. is it just me or does it seem really stupid to have this kind of site down for so very long on the weekend when all the children want to be playing webkinz? you would think they could manage to do all this down time during the week and at "off" hours.

---------- gulfshores added 0 Minutes and 37 Seconds later ----------

well you are the lucky one. i still can't get in.

---------- gulfshores added 1 Minutes and 31 Seconds later ----------

omg they have somebody sitting in the comfort of their home running "fix it" programs remotely. to i will give NO kudos for weekend work!!!!

Re: What Happened to the "Release Notes"?

Submitted by angelgurl1 on Sat, 03/07/2009 - 4:15pm.
That would be very helpful... Ganz just seems a bit over-their-heads with difficulties at the moment & it seems to keep getting worse. I say fewer new products and more effort into fixing glitches & maintaining a quality site... please?!

---------- angelgurl1 added 0 Minutes and 59 Seconds later ----------

View Post Originally Posted by QueenDD
Because of all this down time wouldn't it be nice if Ganz gave us a little something extra
HA! That WOULD be sweet... but, I don't see it happening! (based on past experience...)

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