Account Login Glitch in Webkinz World
A number of our users have been experiencing an account login glitch for most of the day on some of their accounts. We are piecing together the information and it appears that they all have one thing in common -- they adopted new Webkinz this morning on the problem accounts.
The staff here at Webkinz Insider noticed that Webkinz World went back down for maintenance shortly after coming back online this morning, which may be the root cause for the glitch that these users are experiencing. Customer service informed one of our users, dragonfly64, that adopting a pet during this time between maintenance periods caused the issue on her account.
The login glitch has very specific symptoms: Webkinz World allows you to log in and loads your pets and dock, then it gives you the following message and logs you out (thanks to CHRISBILL for the screenshot below).
If you are experiencing this issue, you may need to call Customer Service in order to have them remove the newly-adopted pets from your account so that you can adopt them again.
- Maple Leaf