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Account Login Glitch in Webkinz World


A number of our users have been experiencing an account login glitch for most of the day on some of their accounts.  We are piecing together the information and it appears that they all have one thing in common -- they adopted new Webkinz this morning on the problem accounts.

 

The staff here at Webkinz Insider noticed that Webkinz World went back down for maintenance shortly after coming back online this morning, which may be the root cause for the glitch that these users are experiencing.  Customer service informed one of our users, dragonfly64, that adopting a pet during this time between maintenance periods caused the issue on her account.

 

The login glitch has very specific symptoms: Webkinz World allows you to log in and loads your pets and dock, then it gives you the following message and logs you out (thanks to CHRISBILL for the screenshot below).

 

webkinz cheats

 

If you are experiencing this issue, you may need to call Customer Service in order to have them remove the newly-adopted pets from your account so that you can adopt them again.

Re: Account Login Glitch in Webkinz World

Wait, is this happening only to people who adopted it between the 2 maintenances?

Re: Account Login Glitch in Webkinz World

I just adopted a pet a few minutes ago and when I was just about to go to the part that gives you the page after the letters you put in for security I got the message that I was being logged out of webkinz world. I then signed in and got the front page and the same message but my new pet showed at the bottom. What is the customer service number? Does anyone know? Thank you so much.

Re: Account Login Glitch in Webkinz World

This happened to me today! What is the number to call?

Re: Account Login Glitch in Webkinz World

I adopted a pet today and I am not having problems....hrm..

Re: Account Login Glitch in Webkinz World

on my account I got that error to but I had not adapted a webkinz

Re: Account Login Glitch in Webkinz World

I adopted a Yorkie-Pet of the Month-and have been getting this message all day! It's so annoying!

Re: Account Login Glitch in Webkinz World

The customer service phone number is 866-WEB-KINZ. You will likely have to leave a message and they'll call you back to resolve your account issues.

We're not sure if it's just happening to those who adopted during that window because others have been experiencing it, though those who adopted this morning seem more affected by this issue.

Re: Account Login Glitch in Webkinz World

actually I did adopt a wekinz

Re: Account Login Glitch in Webkinz World

Hi everyone,
I also adopted some new webkinz this morning, and just like Marla it gave me that message and logged me out right after I entered the security letters.

I really hope that when I wake up tomorrow morning it will be all resolved. Otherwise I will be making my first call to webkinz ever.LOL


Thanks for the number. I know I saw somewhere some other numbers we can call, but I will wait till tomorrow to see what happens overnight, if it is still the same I will try to call.

Goodnight everyone and see you tomorrow.
Immie

Re: Account Login Glitch in Webkinz World

Thanx so much for the info Justin. Will place my call now for my daughters acct.

Good Luck Everyone!

Re: Account Login Glitch in Webkinz World

I adopted a pet this afternoon after 4pm EST and I'm having this problem. I would think this will be one Ganz will fix rather quickly because if we can't adopt pets we won't be spending money to buy new ones. At least that is what I am hoping!!

Re: Account Login Glitch in Webkinz World

Thanks Justin for the number. I hope like Imme that when I wake up in the morning all will be fixed. If not I will try calling to get a representative. I am so glad to have this site to go to all the time when there is trouble or in need of info. Thanks for being there.

Re: Account Login Glitch in Webkinz World

That's weird. ??? That hasn't been happening to me.

Re: Account Login Glitch in Webkinz World

same here i apoted my Domino Cat and the code wasn't working and i got that letter

Re: Account Login Glitch in Webkinz World

I adopted a pet just a few minutes ago, got to the security letters screen and was logged off, tried logging back in and got message, came here and sure enough, I could of prevented this had I looked here first. I am calling customer service, thanks so much for the update!

Re: Account Login Glitch in Webkinz World

OMG! I've had that happen too me like 100 times!!!!!!!!

-DiamondsRock <3

Re: Account Login Glitch in Webkinz World

*sigh* I just gave a lil kinz to the little boy I babysit and he adopted it with me this morning. I guess I need to have him check his account tomorrow. Thank you for the heads up. I would hate for him to think his account is ruined.

Re: Account Login Glitch in Webkinz World

This is happinging to me also.... I adopted 2 new pet today and right after I was logged off

Re: Account Login Glitch in Webkinz World

ok, can some one give me the customer service nunber or email! THANKS

---------- KayJay17 added 4 Minutes and 5 Seconds later ----------

pH NEVER MIND, THE NUMBER is 866-web-kinz, should i wait til tomorrow? or call now? i will be making my very first call. i am scared lol

Re: Account Login Glitch in Webkinz World

I called Ganz early this afternoon, left a message and still waiting on a response. I do hope that they have this corrected by tomorrow am when I also log in.

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