As our members are scrambling to figure out exactly how the new Gem Exchange feature works, a disturbing trend has been discovered. During the trade, Doug asks if you would like to trade "one" of a particular gem for a prize. If you say yes, he will remove all of that type of gem from your collection. For example, if he asks you for a Pearl Egg and you have 10 in your collection, he will take all 10 gems, leaving you with none.
Hopefully Ganz will fix this glitch very soon. (ed: Ganz is currently working on the fix) In the meantime, if you have extra gems in your box that you don't want Doug to steal, we recommend not trying to trade with him until this issue is resolved. Although there have been rumors about some fantastic prizes that may be available from Doug in the future, so far the only prize he has given to anyone is a Rocky Road Ice Cream Cone. That one food item certainly isn't worth having extra gems taken out of your collection.
To learn more about this feature, and to see pictures of Doug in action,
please check out kellyschrvr
's "Doug Hunt Thread" located HERE
UPDATE : We have just received official word from Ganz that they are aware and working on the issue with Doug taking all of the gems. Their goal is to have the fix implemented by the end of the day.
Until it is fixed, they've stopped Doug from appearing in Webkinz World.
UPDATE 2 : Doug has been fixed and will be re-introduced to the Clubhouse today, May 29th. All gems will be returned to users by Tuesday, June 2nd.