We have been receiving reports that we are now getting the Halloween Gift Bags in the American accounts as well as the European accounts. Unfortunately as it is November 1st in Asia. account holders might have to call Ganz head office to get their bags. Trick or Treat badges show up in accounts that did not get one last year. It is the same badge. Enjoy your packages, everyone, HAPPY HALLOWEEN!
GANZ phone number is 1-866-WEB-KINZ Please note that they will only accept calls from adults (18 years old or older).
UPDATE (Monday): Based on reports in our forum this morning, it appears that the Customer Service Reps at Ganz are being very helpful in getting players their missing items. Our members are reporting having the missing items dropped directly into their docks while they are on the telephone with Ganz.
If you are trying to get through to Ganz on the phone regarding your missing Halloween gift, please be patient. We understand that the number has been ringing busy most of the morning. When you get through, please remember to be polite. The Customer Service Reps have no control over what happened this weekend. Their only concern is making sure you get the items that belong to you today.