Glitch News

After today's update, the Winterfest Challenge was added to Webkinz World.

 

 

The problem comes for Non Deluxe members. In recent weeks, Ganz has made certain games that are only available to Deluxe members and Waddell's Icecap Adventure was amongst the list of games that were made exclusive to them.

The last part of the Winterfest Challenge asks members to earn 20 KinzCash in a Deluxe Only game, which is not accessible to Non Deluxe members. Hopefully this oversight will be fixed soon and everyone in Webkinz World will be able to complete the Winterfest Challenge.

 

Members have been reporting issues with Webkinz World early starting early Saturday morning. The game servers, and Webkinz Newz, were responding as unavailable. Normally we would wait and report the results of the downtime, as it is related to maintenance, however no maintenance appeared to be scheduled this weekend.

 

There have been no reports from Ganz yet on the cause of these issues. Seeing as this is affecting many users, we wanted to assure our fans that this is not an issue you alone are experiencing. 

 

Players are beginning to report that webkinz newz is starting to come online, and some have reported being able to log into Webkinz world for short periods of time. Glitches are still affecting gameplay. Those who have been able to log into Webkinz have been unable to play or participate on most of the site due to server issues.

 

Normally, we don't make any posts when Webkinz is down, as it is usually part of a scheduled maintenance or a short interruption in play. Unfortunately, the Webkinz World servers stopped responding last night around midnight Kinz Time, according to AnotherKinzDad's thread in our Webkinz Insider forum.

We haven't seen any tweets from Ganz's official twitter account and aren't sure what the cause of the issue is. Since this is an extended downtime, we wanted to keep all of you in the loop so that you don't think you're alone when Webkinz World and Webkinz Newz won't load for you and webkinz.com is down.

 

It appears to be some kind of misconfiguration between the server groups that Ganz has dedicated to Webkinz World, Webkinz Newz and the Ganz eStore, as the servers respond initially and loads some code to indicate that the servers are overloaded. Unfortunately, the information never makes it to the browser and you get either a blank page, broken image, or are told that your browser can't open the page. We'll keep you updated with any information that we can get.

 

UPDATE: I've heard from Ganz directly about the extended downtime. The problem is not with any of their servers or network, but rather with the network switching on the Internet. Ganz's Network Operations team has been working with their upstream provider, who is waiting for hardware replacement to correct the issue. Until then, we must wait. The good news is that the Webkinz servers are all working fine and you do not need to worry one bit about your beloved Webkinz or any items in your account!

 

UPDATE 2: At around 4pm Kinz Time, Webkinz-related services slowly began ramping up and it appears all issues have been corrected, although users have indicated that there are problems with Kinz Phones. 

 

Over the past week, many of our members here on Webkinz Insider have been asking about the Cotton Candy Closet, the Pet Specific Item for the Cotton Candy Puppy.  As many of you are discovering, there is a glitch affecting this item.  Players who adopt the Cotton Candy Puppy are being awarded the item shown above.  

 

As you can see, it has the name "Cotton Candy Closet" but it has the picture of the Cedar Toy Trunk, which is supposed to be the Sleepy Woodland Dragon's PSI.  Thank you to WI member stargumdrop1 for this picture from her account.

 

Several of you have placed calls to Ganz Customer Service about this issue.  Hopefully their programmers can sort the glitch out soon and match the proper item up with the proper pet.

 

Over the past week, many of our members have been complaining about unsucessful attempts to use Party Packs in Webkinz World.  From missing color zones to missing "Go to Party" buttons, there have been widespread reports of problems.  These problems started immediately following the site maintenance on December 7.  

 

Thankfully we know that Ganz is looking into the issue.  Yesterday Ganz posted the following message on Twitter:

 

 

So, if you are having a party problem, and you have a Twitter account, please send Ganz a message @webkinz.  If you don't have a Twitter account, you can post your information in the Glitch Reports section of the Webkinz Insider forum, HERE.

 

UPDATE:  Thank you to our members for letting us know that Ganz is refunding the purchase prize of Party Packs that have failed.  Players who contact Ganz to complain are having the KinzCash added back to their accounts. For information on how to contact Ganz, please click HERE.

 

UPDATE (4pm):  Next week, as a thank you to everyone for being patient while Ganz works to sort out this programming glitch, Ganz will award every player a free Christmas Party Pack!