UPDATE: As of Saturday afternoon, this glitch appears to have been fixed. We are getting reports that members who found their accounts expired this morning are now able to log on. Thank you to Ganz for taking care of this major problem so quickly!
As many of you know, one of the features of having a Deluxe Membership in Webkinz World is that it is not necessary to adopt a new Webkinz pet to extend the expiration date of an account. In the "Full List of Deluxe Benefits" Ganz states "Account won't expire while Deluxe account active".
Unfortunately, there appears to be a glitch with this feature. This morning, we have received a number of reports from our members that accounts with Deluxe memberships have expired suddenly, and without warning, despite having several months left on their subscription. Players affected by this glitch are logging on to participate in today's Fall Fest and other events and are being met with a message that their accounts have expired and that they will need to adopt a new pet to continue playing.
It appears that this glitch only affects accounts that have a Deluxe Membership and have not adopted a new Webkinz in the past twelve months. Hopefully Ganz will resolve this problem soon.