Over the past week, many of our members have been complaining about unsucessful attempts to use Party Packs in Webkinz World
. From missing color zones to missing "Go to Party" buttons, there have been widespread reports of problems. These problems started immediately following the site maintenance on December 7.
Thankfully we know that Ganz is looking into the issue. Yesterday Ganz posted the following message on Twitter:
"Hi everyone! Please let us know if you're
having issues with Webkinz World parties."
Thank you to our members for letting us know that Ganz is refunding the purchase prize of Party Packs that have failed. Players who contact Ganz to complain are having the KinzCash added back to their accounts. For information on how to contact Ganz, please click HERE
UPDATE (4pm): Next week, as a thank you to everyone for being patient while Ganz works to sort out this programming glitch, Ganz will award every player a free Christmas Party Pack!