With Webkinz World being shut down for so much time over the past few days, many of our members have come up with suggestions and ideas for what Ganz could be doing to make this time easier on their customers. The number one request that has been popping up is that Ganz would do a better job of informing their customers about what is going on. Webkinz Insider member gma2r put it this way:
I wish there was some official word from Ganz as to what we can expect. I am not sitting around waiting for the site to come up...it would be respectful of them to let us know more then we do now. --gma2r
The fact is that Ganz does have a way of passing this information on to us. Back on November 1st, 2008, Ganz created a special area on the Webkinz Newz site called "Release Notes" that was made specifically to keep the customers informed: http://www.webkinznewz.com/wp-mu/category/release-notes/
Release Notes will have a list of recent changes to Webkinz World, such as bug fixes and updates. Look for these articles to find out what we’ve been working on. --Ganz
Unfortunately, over the past four months, Ganz has only updated that section twice, once on December 1st and once on December 18th. With so many glitches to the system currently pending, hopefully Ganz will take the time to update the Release Note section and let us know what is going on.
UPDATE, March 18th 2009: We are pleased to report that Ganz has updated the Release Notes section of the Webkinz Newz site. Click HERE to check out the latest fixed glitches in Webkinz World. Hopefully this is a sign that Ganz plans to keep it's customers more informed in the future regarding problems with the site and their fixes.