Thank you to Webkinz Insider member Love'EmWebkinz for sharing this copy of an eMail she recieved from Ganz:
Dear Webkinz eStore Customer,
You are receiving this email because you tried to place an order on the Webkinz eStore on March 28, 2009 and unfortunately, due to a system error, your purchase was not completed successfully. As a result, you did not receive the Feature/Secret Codes that you purchased, nor was your credit card charged.
Please note, however, that you may notice a transaction logged on your online statement in the amount of your attempted purchase. Please rest assured that this is simply the pre-authorization of your order total but because the purchase did not complete successfully, no charge to actually capture the funds will occur.
If you have not placed a replacement order for the items that you originally attempted to purchase and did not receive, and would like for us to complete the order for you, please reply to this email letting us know.
As the system error has now been resolved, we would like to encourage you to visit www.webkinzestore.com again to re-submit your purchase, as the items are now available and will remain on the site until Tuesday March 31, 2009, for your convenience.
We apologize for any inconvenience that this has caused.
Webkinz eStore Support