Although it has been over 24 hours since the extended Webkinz World maintenance ended, we are still getting reports from a number of our members who are unable to log on to their accounts. The affected accounts are all getting an error message stating that something is wrong with the servers. Nearly all of members who are reporting problems have family members in the same household who are not having any problems with their accounts. Because of this we know this is a Ganz-related issue and not an issue with any individual's computer.
If your account has been affected by this gitch, please contact Ganz Customer Service: http://customerservice.webkinz.com/cs/us_en/em.php Hopefully the programmers at Ganz will get this sorted out soon and everyone can get back to playing games and having fun in Webkinz World.
UPDATE: Ganz has made an official statement regarding these site issues:
This weekend we had a hardware failure with one of our many servers. We are currently in the process of fixing this issue. The impact of this failure is that the Curio Shop information for today was not created, and currently you will be unable to visit Arte. Daily information – like whether you’ve spun the Wheel of Wow – has also not been reset. While the majority of or members can continue to play in Webkinz World, some members may find that they cannot access the site. We expect all of these issues to be fixed by tomorrow.
For members who wished to enter this weekend’s Spring Celebration Bunny contest but were unable to, we will be adding one more day to the contest, later this week. Please watch Webkinz Newz for more information.