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Caring Valley Glitch Affects May's "Flowering Fringe" Trees

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Here at Webkinz Insider we have been receiving wide-spread reports of problems with the programming for the Caring Valley trees.  As you may remember, in addition to a Caring Valley furniture item, players who enter a Caring Valley code on their account get four "saplings" to plant in the Caring Valley.  After planting the saplings, they get one special tree that they can customize and then place in their Webkinz' yards.  (Click HERE for pictures of "April's Fairy Forest Tree".)  However, something seems to be wrong with May's "Flowering Fringe Tree".  Players are discovering that  if they place this tree in their yard, the tree immediately becomes stuck.
Webkinz Insider member THREEAMIGOS spoke with a Customer Service Representative at Ganz this morning.  The Rep said that Ganz was flooded with calls on Friday about this problem and that the programmers are working on fixing things.  The Rep removed the tree from the yard, returned it to the dock, and advised THREEAMIGOS to wait two weeks before attempting to put the tree in her yard again.
Anyone who has Caring Valley saplings that they were planning to plant for May is advised to wait until this issue has been resolved.  Remember, it's the month in which you plant your saplings that determines the type of tree you get.  Saplings planted in May will get a "Flowering Fringe Tree".  Saplings planted in June will get a "Magic Maple". 

Renewal Glitch Reported With eStore Deluxe Memberships

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If you signed up for a one month Deluxe Membership and received a notice that your membership is about to expire, you may want to wait a day or two before you process a renewal.  We are receiving widespread reports from members who, after being prompted by an e-mail to renew their accounts, have done so, only to have their memberships expire the very next day.  It appears that the original expiration date is overriding the renewal, and removing the Deluxe features from the accounts.  Thank you to WI member willkinskins for this picture from his account.  He received this letter via KinzPost after paying to renew his membership.
Anyone who has questions or concerns about their Webkinz Deluxe Membership can contact Ganz at 1-866-WEBKINZ (1-866-932-5469), Monday through Friday, 9am to 5pm Eastern Standard Time.
Or, you can visit the Ganz eStore section of our forum to "compare notes" with other members.
UPDATE (Monday):  The following notice has been posted by Ganz on their Webkinz Newz site:

Recently an issue was discovered that was causing the accounts of members who had renewed their one-month Deluxe membership prior to their expiry date to expire despite the renewal.

We want to inform all of our members that we have located the issue and we are currently working on a fix. We expect this fix to take 2-3 days. This fix is of the highest priority. We have a record of all accounts that have been affected by this issue, and will be turning Deluxe membership back on for these members as soon as the fix has been completed. In the meantime we have turned off Deluxe expiry to prevent further issues.

We apologize for the inconvenience and thank you for your patience.


UPDATE (Tuesday):  Thank you to willkinskins and many other members for letting us know that the Deluxe features have been returned to their accounts.  Ganz appears to be hard at work on this problem.  Hopefully everyone will have their Deluxe account issues fully resolved soon.


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No May Gifts or May eStore Points Yet for April Deluxe Accounts

webkinz cheatsThis weekend the Webkinz Insider forum has been flooded with posts from members who signed up for a Webkinz Deluxe Membership at the Ganz eStore in April but who have not yet received their prizes or eStore points for the month of May.  On Friday we learned that the prizes and points were programmed to be awarded on the monthly anniversary of signing up for the Deluxe Membership (click here for article), not on the first of the month, as most had expected.
However, many of our members who signed up for a Deluxe Membership did so on the first day the memberships were available, April 2nd, and they have not received their gifts either.  So, for those of you who are wondering about your gifts, don't worry, you are not alone.  Hopefully the programmers at Ganz will be able to sort all of this out when they get back to work on Monday.
NOTE:  We have received reports from a handful of members who signed up for a Deluxe Membership in the last couple days of April who received the May gift box (with the Racing Jacket) instead of the April gift box (with the Racing Helmet).  It appears the programmers still have some "debugging" to do with the Deluxe Membership program.
UPDATE (Monday Morning):  We have started receiving reports of the May eStore points, but not Gifts, being added to some Deluxe Memberships.  

Super Sunday at the Ganz eStore, May 3rd is "Pet Day"

Ganz has announed that Sunday, May 3rd, is going to be "Pet Day" at the Ganz eStore (  Although they have not yet confirmed which virtual Webkinz will be for sale, the eStore is running an advertisment that may be a clue.  The new advertisment has pictures of a Purple Floral Fox, Grey Wolf, Tinkerpup, Emerald Lab, Blossom Fish, Bubblegumasaurus, Fire Fawn and Violetwing Butterfly.
UPDATE:  In addition to the six Webkinz pictured in the advertisement, the Bubblegumasaurus and the Fire Fawn are also for sale.

POTM Food Glitch in Hourly Activities

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Cocker Spaniel owners who picked up the free "Doggie Bone Burger" this morning may want to think twice about feeding it to their Webkinz.  We can pretty much guarantee that they aren't going to like it.  As many of our Cocker Spaniel owners have noticed, the free food given away in this morning's Hourly Activity, the Doggie Bone Burger, is the Pet Special food for the American Cocker Spaniel.  The Pet Special Food for the regular Cocker Spaniel is Beef Flavored Gum Drops.  Thank you to WI member sunnybunny for this picture from her account.

Surprise Saturday at the Ganz eStore, May 2nd *UPDATE*

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Ganz has announced that the following "extra" items will be for sale at the Ganz eStore on Saturday, May 2nd:
  • Webkinz:  Emerald Lab, Violetwing Butterfly
  • Exclusives:  Modern Windmill, Alchemist's Stove, Big Pile of KinzCash Bed, Circus Dresser, 
  • Figures:  Royal Whimsy Dragon, Love the Planet Sheep, Golden Goal Deer
  • Charm Codes:  12 different charm codes
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UPDATE:  Ganz only said that three figures would be for sale, but in fact, six figures are for sale.  In addition to the three previously released figures, the All-in-Jest Lemon Lime Gecko, Ski-in-Style Himalayan Cat, and Read All About it Brown Cow are available for sale.
The charm codes available for Saturday are Black and White Cat, Chihuahua, Googles, Gorilla, Magic W, Monkey, Ms. Birdy, Panda, Plumpy, Pug, Wheel of WOW, and White Terrier.

Webkinz Day ExtravaGANZa has started -- Ameriwade has $1 Webkinz!

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The ExtravaGANZa weekend has started and runs from today, May 1st, through Sunday, May 3rd! Robert at Ameriwade.Com, our retail partner, is offering the $1 Webkinz online, as well! Ameriwade's policy for the ExtravaGANZa pets is the following:
  • For each $15 of in stock merchandise that you purchase, you can buy an ExtravaGANZa code for $1
  • No Limit on number of codes or purchases
  • Only the tag will be shipped, if you would like the plush, there is an additional $2 for shipping
Don't forget, ALL ExtravaGANZa codes are only valid until May 31st, so make sure that any ExtravaGANZa bonus pets are registered before June 1st!

Ganz Announces Winners in Griffin "Silly Story" Contest

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Ganz has announced the winners in the Griffin "Silly Story" contest.  Congratulations to Savannah, Josette, Ellen, Nidhi, and Sandra.  Each one of these players has been e-mailed an adoption code for a Webkinz Griffing and a feature code for a Griffin Emblem Rug.  This is the first time the Rug has been available in Webkinz World.  To read each of the winning entires descrbing how the Griffin became a royal symbol, please click "Read More" below.
 read more »

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Webkinz Insider is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Webkinz Jr, Webkins, Lil'Kinz, or Webkinz Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.