Over the past week, our forum has been flooded with posts from members trying to figure out what is going on with their Webkinz Deluxe Memberships. As the Deluxe Membership feature enters its second month, those who had paid for the Membership are discovering that there are some big glitches that need to be worked out. Reports from Ganz are that the programmers are hard at work on all of the issues.
Here is a summary of the problems customers have been experiencing, and what we know about them. Remember, Ganz has announced that the monthly eStore points and Gift Boxes are programmed to show up on an account's monthly anniversary, not on the first of the month. If your monthly anniversary hasn't yet passed, you still need to wait for your Points and Boxes.
Missing eStore Points: Reports are that the eStore points have started showing up on accounts.
Expiring Memberships: Reports are that accounts that had expired, despite having been renewed, once again have access to Deluxe features.
Missing May Gift Boxes:
So far, no one who signed up for a Deluxe account in April has reported on receiving a Gift Box in May. At this point the May Gift Boxes have only been awarded to new and renewed accounts.
UPDATE (Thursday Morning): Thank you to all of the members who let us know that the May Gift Boxes have appeared on their accounts. We are also hearing that, along with the Gift Box, these members are getting Vacation Tickets in the Travel Agency and, on the individual Deluxe accounts, another Rollercoaster!