"Thank you for calling Webkinz Interactive Consumer Support...
For service in English, please press one..."
This week Ganz made a major change to their Consumer Support phone number. Now, instead of having to leave a message and hope for a return call, customers calling during regular business hours are getting connected directly with Representatives. The days of pressing "0" over and over to get a human to speak to appear to be over.
Also, those of you who would prefer to use either French, Spanish, Italian, or Portugese in your conversation with a Representative are now in luck. The automated operator that first answers the phone will tell you what number to push to be connected with a Representative speaking the language of your choice.
To conact Webkinz Customer Support, call 1-866-932-5469 (Remember, this is an 866 number, not an 800 or 888 number.) Ganz' business hours are 9am to 5pm, Monday to Friday, Eastern Standard Time.