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Webkinz World Down / Webkinz.Com Not Responding *Update from GANZ*


Normally, we don't make any posts when Webkinz is down, as it is usually part of a scheduled maintenance or a short interruption in play. Unfortunately, the Webkinz World servers stopped responding last night around midnight Kinz Time, according to AnotherKinzDad's thread in our Webkinz Insider forum.
webkinz.com down
We haven't seen any tweets from Ganz's official twitter account and aren't sure what the cause of the issue is. Since this is an extended downtime, we wanted to keep all of you in the loop so that you don't think you're alone when Webkinz World and Webkinz Newz won't load for you and webkinz.com is down.
 
It appears to be some kind of misconfiguration between the server groups that Ganz has dedicated to Webkinz World, Webkinz Newz and the Ganz eStore, as the servers respond initially and loads some code to indicate that the servers are overloaded. Unfortunately, the information never makes it to the browser and you get either a blank page, broken image, or are told that your browser can't open the page. We'll keep you updated with any information that we can get.
 
UPDATE: I've heard from Ganz directly about the extended downtime. The problem is not with any of their servers or network, but rather with the network switching on the Internet. Ganz's Network Operations team has been working with their upstream provider, who is waiting for hardware replacement to correct the issue. Until then, we must wait. The good news is that the Webkinz servers are all working fine and you do not need to worry one bit about your beloved Webkinz or any items in your account!
 
UPDATE 2: At around 4pm Kinz Time, Webkinz-related services slowly began ramping up and it appears all issues have been corrected, although users have indicated that there are problems with Kinz Phones. 

Re: Webkinz World Down / Webkinz.Com Not Responding

Grr...this is when Ganz decides I should do dishes.

Re: Webkinz World Down / Webkinz.Com Not Responding

Thanks for the info. Has anyone called them? Do we have a time-frame? Already went food shopping, just wondering what to do, I am lost!

Re: Webkinz World Down / Webkinz.Com Not Responding

Thank you for the info Justin!

Re: Webkinz World Down / Webkinz.Com Not Responding

Thank You for an answer. It's not fun being in the dark. As long as we know something is in the works, it helps us to know. I'm sure we can all help if it means shutting down the site for an hr. 2 hrs whatever it takes just let us know. Thanks Again.

Re: Webkinz World Down / Webkinz.Com Not Responding

Thanks for the info. Justin.

Re: Webkinz World Down / Webkinz.Com Not Responding

View Post Originally Posted by slbradshaw
Thanks for the info. Justin.
Wish I actually had some info that could help you guys!

Re: Webkinz World Down / Webkinz.Com Not Responding

It is a help to know that they are aware and seem to be workingtoward a solution. Now if they would just extend Winterfest a day.

Re: Webkinz World Down / Webkinz.Com Not Responding

View Post Originally Posted by Gmagator
Thanks for the info. Has anyone called them? Do we have a time-frame? Already went food shopping, just wondering what to do, I am lost!
Heres a map

This is so annoying! ><" I checked Webkinz around 1-2pm (Asian) and it wasn't working, and now it's 1:20am (Asian), and Im guessing it's still not working. . .

Finders crossed it's fixed by tomorrow! :') *crosses fingers, other two fingers, thumb with thumb, crosses legs, arms and eyes*

Re: Webkinz World Down / Webkinz.Com Not Responding

Oh! No Wonder I was Unable to get the site up. (all it showed for me was a White Sqare with a red x in the left correr.) Thanks for the info Justin.

Re: Webkinz World Down / Webkinz.Com Not Responding

I am SOOO MAD

Re: Webkinz World Down / Webkinz.Com Not Responding

Thank you for staying on top of this. It would be nice if they at least put something out there, to let us know what is going on.

Re: Webkinz World Down / Webkinz.Com Not Responding

Thanks Justin - it is always comforting to know you are not alone and someone cares.

Re: Webkinz World Down / Webkinz.Com Not Responding

i hope it up and running soon

Re: Webkinz World Down / Webkinz.Com Not Responding

View Post Originally Posted by Gmagator
Thanks for the info. Has anyone called them? Do we have a time-frame? Already went food shopping, just wondering what to do, I am lost!
And there lies the problem. Lost without Ganz..... ??

Re: Webkinz World Down / Webkinz.Com Not Responding

View Post Originally Posted by tweetibyrd
It is a help to know that they are aware and seem to be workingtoward a solution. Now if they would just extend Winterfest a day.
I'm sure they are aware, not sure if they're working toward a solution yet.. LOL

Re: Webkinz World Down / Webkinz.Com Not Responding

This is a very popular subject, and draws lots of attention XD Thats good, then everyone knows!

Re: Webkinz World Down / Webkinz.Com Not Responding

Thanks for the info.

Re: Webkinz World Down / Webkinz.Com Not Responding

This is the cosmos way of telling me to do laundry, and put away last of the Christmas decorations.

Re: Webkinz World Down / Webkinz.Com Not Responding

Hmmmm, what to do, what to do...unload the dishwasher?...naw...wash a load of clothes?...huh-uh...finish Christmas thank you notes?...not a chance!...surf WI?...we've got a winner!!!!

Re: Webkinz World Down / Webkinz.Com Not Responding

thank you for the update and keeping everyone informed what's going on.
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