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Glitch Affects Feature Codes in Webkinz World Code Shop *UPDATE*


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Reports have started pouring into Webkinz Insider this morning regarding a problem with the Webkinz World Code Shop.  Everyone attempting to enter a Feature Code is getting the error message shown above, saying that the code has been "retired".  The glitch appears to be affecting all types of codes, including those from the eStore and those on Trading Cards.  Several of our members have placed calls to Ganz this morning to report the issue.
 
UPDATE:  It appears that this glitch has been fixed.  Thank you Ganz programmers!

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

oh wow. i JUST entered 2 feature codes and they worked fine.. but i imagine they were really old codes from the estore. hope they fix this soon for other ppl!

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

Hmm. I hope that's just a glitch! I hope they're not retiring old codes! I would never get those old code related items.

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

I've entered several from series one trading cards and while all of the feature codes seem to have worked and the virtual trading card codes have rewarded virtual card packs, opening those packs in my pet's room has come up with blanks on the spots where the cards usually appeared. The kicker is, I'm one card short in two sections of completing sets and unlocking those bonuses and ultimately the bonus for the entire set.

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

It happened to me this morning when entering a code for a Cinnamon Hamster. I called at 9am, the support guy told me it's happening to a variety of codes including lipgloss codes.
He called me back within an hour to say it's been fixed, when I tried the code after that it worked fine.
The support guy I spoke with was super, the best support person I ever dealt with.

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

Last night I purchased some eStore points and got about 6 things from the eStore, but when I went to the code shop the exact same thing happened to all of them, one of which was just the caring valley tree kit.
Sigh... I hope they fix this soon.

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

Hope this gets fixed by the time I next buy an eStore item (June 1st).

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

View Post Originally Posted by kats07
It happened to me this morning when entering a code for a Cinnamon Hamster. I called at 9am, the support guy told me it's happening to a variety of codes including lipgloss codes.
He called me back within an hour to say it's been fixed, when I tried the code after that it worked fine.
The support guy I spoke with was super, the best support person I ever dealt with.

Worked for me to. I believe this problem is fixed now.

Re: Glitch Affects Feature Codes in Webkinz World Code Shop

Wow! I hope they fix this soon!

Re: Glitch Affects Feature Codes in Webkinz World Code Shop *UPDATE*

I'm glad it's fixed! Yea!

Re: Glitch Affects Feature Codes in Webkinz World Code Shop *UPDATE*

Well glad this glitch is finally over! Thanks for fixing it Webkinz!

Re: Glitch Affects Feature Codes in Webkinz World Code Shop *UPDATE*

Everytime I have ever called Ganz for help, they have been wonderful! They are very prompt and always seem to make things right for me.

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