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Ganz Investigates Webkinz Party Pack Glitches *UPDATE*


Over the past week, many of our members have been complaining about unsucessful attempts to use Party Packs in Webkinz World.  From missing color zones to missing "Go to Party" buttons, there have been widespread reports of problems.  These problems started immediately following the site maintenance on December 7.  
 
Thankfully we know that Ganz is looking into the issue.  Yesterday Ganz posted the following message on Twitter:
 
"Hi everyone!  Please let us know if you're
having issues with Webkinz World parties."
 
So, if you are having a party problem, and you have a Twitter account, please send Ganz a message @webkinz.  If you don't have a Twitter account, you can post your information in the Glitch Reports section of the Webkinz Insider forum, HERE.
 
UPDATE:  Thank you to our members for letting us know that Ganz is refunding the purchase prize of Party Packs that have failed.  Players who contact Ganz to complain are having the KinzCash added back to their accounts. For information on how to contact Ganz, please click HERE.
 
UPDATE (4pm):  Next week, as a thank you to everyone for being patient while Ganz works to sort out this programming glitch, Ganz will award every player a free Christmas Party Pack!

Re: Ganz Investigates Webkinz Party Pack Glitches

finally i was having issues last week!

Re: Ganz Investigates Webkinz Party Pack Glitches

Im glad this finally made it to the front page! Maybe Ganz will see it! Tweet away people!
It has been incredibly disappointing not to be able to see the new christmas party room I hope it doesnt take them as long as it did to fix the cove raffles! (that would not be good!).
tweet tweet tweet!

Re: Ganz Investigates Webkinz Party Pack Glitches

I really hate to point the clicking finger . . . . NAFARIA

Thanks for the Christmas Party info FIA!
We are looking forward to partying glitch-free soon!

Re: Ganz Investigates Webkinz Party Pack Glitches

Please tweet about the dock problem in WW also.

Re: Ganz Investigates Webkinz Party Pack Glitches

Thank you for this information. I will not buy a party pack. Aww and the party looks so cool

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

I hosted two parties the other day for my friend who just joined Webkinz.. and we were unable to go in, so i'm happy they will be giving us refunds for failed parties. Thanks for letting us know.

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Hi FIA,
Thank you for the information. I have been unable to attend parties since January. Sometimes there is a missing "go to party" button. Other times I click the button but I am unable to load the party page. Also, I get lots of messages of the host is not available or the host wants you to go home now.

If Ganz is able to fix the problems, then I will try again. I hope others have had better luck!

Auntie

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

And I thought it was just me!!! Thank you for the update, I tweeted so hopefully that will do the trick. I felt like a techno reject when I couldn't figure out why my party button never showed up!!!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

I love party packs! they pack so much fund!!!!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

I posted last week on the insider glitch report for failed parties since I had 2 failed scheduled parties and could not attend 2 parties that I was invited to. In all cases there was no go to party button, and I had tried changing rooms, color zones, and clearing the cache like we are always told to do, but nothing worked. I called Ganz last week during the time of my 2nd sceduled party and the Ganz rep was very nice, went into my account but could do nothing, but she did refund my kinzcash for that party and told me to "wait awhile" before trying to schedule a party. I am trying again and have scheduled another party for this weekend, so I will post again to let you know the outcome.

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Hi I called the number to Ganz and if you just tell them that your party pack wouldn't work then they will refund you your kinzcash. I had tried to use a christmas house party pack yesterday Dec. 15th for 8:30pm and it wouldn't work so I called and they refunded my webkinz account with the 750 kinzcash that I payed for it. Call if you had problems too because they will refund your kinzcash!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Just posted on WKN!!

Click the image to open in full size.

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Wow! Ganz has ALWAYS been so generous!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

i have not gotten a party yet! they look cool!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

ooh, we get a free party pack? YESSSSSS ='D

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Awesome, thanks for the info!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Free is awesome if it works! lol HUzzah!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

That is great news!!

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

I got into a 7pm Xmas Party!

Click the image to open in full size.

Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Thanks so much. My friend told me she had trouble. A few days later I bought a party pack to complete a challenge and decided to try it; it didn't work. I get alot of invites which I can't attend.

But due to your thread, I was able to contact Ganz, via email, and I got refunded.

Thanks so much for your help WI. You guys are the best.
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