Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes
As we reported to you earlier this week, there is a glitch affecting the two "Pink" contests happening on the Webkinz Newz site right now. Players who are told that they won the Persephone Plush Doll are being awarded the eStore's Gourd Chair. Players who are told that they won the new Sweet Superstar Mic are being awarded an MP3 download of the new "I Dream in Pink" song, which is triggered by the Dream in Pink CD Cover.
Today players are reporting that, by contacting Ganz by telephone, they have been able to get some of the incorrectly awarded prizes swapped out on their accounts. However, exactly what gets swapped out seems to depend on which Customer Service Rep handles the call. Some Reps will only swap out one prize. Some Reps will swap out all of the prizes. Some Reps add in the correct prizes without removing the incorrectly awarded prizes.
If you have been awarded an incorrect prize and would like to try to have it traded for the correct prize, and you are at least 18 years old, you can contact Ganz Customer Service at 1-866-WEB-KINZ * 1-866-932-5469. For more options for contacting Ganz, please click HERE.
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- Lil Kinz