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Ganz Addresses Webkinz World Log Out Problems


webkinz cheatsHere on Webkinz Insider, for several months we have been receiving reports of "random log outs" affecting players in Webkinz World.  In an attempt to figure out exactly what is going on, we have been collecting the information provided by our members in the Glitch Report section of our forum.
 
The programmers at Ganz are working on the issue, and on Tuesday Ganz released the following statement:  "Hey friends! We're aware of a log out issue and we're currently fixing it. It's a top priority for us and we'll keep you updated. If it's happening that often, we'd suggest you call customer service to document the issue if you have time."
 
Information on how to contact Ganz directly can be found HERE in the Webkinz Insider WIki.

Re: Ganz Addresses Webkinz World Log Out Problems

The random logout issue is still due with some of the games (like SPREE). If you play Wheel of Yum and something else it crashes. So many bugs with Ganz anymore I doubt very much they beta test. It would wise for them to ask for us to Beta test these new ideas. My money is on the fact they do not have a true live environment for the programmers to test with so the programmers unload a bunch of programs except for the basics and it works, but when you put it to the real live system it crashes like a plane without jet fuel. Anyway... Wish they would take advice but I know they do not.

Re: Ganz Addresses Webkinz World Log Out Problems

Well it's about time!
I sure hope they fix it

Re: Ganz Addresses Webkinz World Log Out Problems

thank you fia for putting this on the front page ........... maybe now they will actually help us who have this terrible issue. i hope its not just empty words like so ofthen happens with ganz and the glitches and problems. so many things were promised and never delivered........ so thank you for monitoring the issue and posting this, we really need to keep bugging them because many of us jsut cant play in a regular and fun way on our accts. and for me that is three of them.

Re: Ganz Addresses Webkinz World Log Out Problems

I am so glad they are going to address this. It will be nice to not have to worry if I will get logged out in the middle of a job or class. Thank you Ganz!

Re: Ganz Addresses Webkinz World Log Out Problems

This isn't a very big problem for me, but I know it is for some people. Good luck on getting it fixed!

Re: Ganz Addresses Webkinz World Log Out Problems

Thank you for the update!

I sure hope Ganz fixes this soon. It is very annoying.

Re: Ganz Addresses Webkinz World Log Out Problems

Thank you Ganz! It hasn't been bad for me since the middle of June, but it still happens on the second session of the day.

Re: Ganz Addresses Webkinz World Log Out Problems

Keep up the good work Ganz! I know how hard it is to keep complicated software running properly and one little change can mess so many things up. So thank you for letting us know that you are working on this! We look forward to the fix!

Re: Ganz Addresses Webkinz World Log Out Problems

Oh, good! I'm glad this issue is finally being adressed! The random logouts are gettting SO annoying! I'd be in the middle of a really good trade, about to click the trade button, and POOF! It logs me out.

Re: Ganz Addresses Webkinz World Log Out Problems

How can they fix it if they are still asking for data as to when it happens? I really think it is a random logout because it happens all the time and everywhere in WW. Last night I got kicked out right after I took my last academy class. Then I had Ms. Cowoline's voice going during the logout game! There is no way they want that many calls!

Re: Ganz Addresses Webkinz World Log Out Problems

Thats good!!!

I know that because Ganz makes changes and fixes glitches on Wednesday.

Re: Ganz Addresses Webkinz World Log Out Problems

Too bad the possible last day like this has been the worst- 2 logouts in 1 1/2 hours.

Re: Ganz Addresses Webkinz World Log Out Problems

It is about time they address it! I am so happy, because this happens to me all of the time. Great job on listening to Webkinz World players GANZ!

Re: Ganz Addresses Webkinz World Log Out Problems

So NOW they try to fix glitches? This is no problem for me, (although it used to be, since I used IE.) but knowing how long this has been going on I'm happy to know that this is being fixed!

Re: Ganz Addresses Webkinz World Log Out Problems

If Ganz knows this has been a big problem why are they asking us to take our time to call customer service? I have reported so many times in the thread about the log outs and even wrote to them in the comment section I feel I have said enough.

Re: Ganz Addresses Webkinz World Log Out Problems

Ganz finally cared, yeah!

Re: Ganz Addresses Webkinz World Log Out Problems

This has happened to my sister and I tons of times and it is getting very annoying. It can drive me crazy when I am playing a game or Mazin' Hamsters and then I am getting logged out for no reason at all. Ganz I hope you can fix this glitch soon. Thank you FIA for posting this updated information from Ganz.

Re: Ganz Addresses Webkinz World Log Out Problems

BEST DAY FOR ME ON WEBKINZ! CAN'T WAIT!

Re: Ganz Addresses Webkinz World Log Out Problems

Yes! Finally they try to fix it!!

Re: Ganz Addresses Webkinz World Log Out Problems

I never noticed this problem o.O
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