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Ganz Investigating Webkinz World Random Log Out Problem


webkinz cheatsGanz announced a short time ago that they have heard player complaints about the random log out issue affecting Webkinz World and that they are working on a solution.  
 
Although many players have been experiencing random logouts for months, the issue has been affecting even more players since the introduction of the Judy Moody movie promotion to the Clubhouse.
 
Based on reports from our members here at Webkinz Insider, it appears that there is a very specific glitch affecting the Jumbleberry Fields game.  Players who visit the Judy Moody room first, and then play Jumbleberry Fields, get kicked out of Webkinz World without getting credit for their berries.  Players who play Jumbleberry Fields first, and then visit the Judy Moody room, do not seem to have this problem.
 
For more information on the Judy Moody Promotion and Jumbleberry Fields check out our WIki.

Re: Ganz to address random logout issue

Oh, YES! It's about time, this has been a widespread issue since December already!

Re: Ganz to address random logout issue

Thanks Dixie. I have been having this problem!

I didn't relate it to the Judy Moody room but now that I think of it. that's what happened to me this morning.

Re: Ganz to address random logout issue

I been having this terrible issue as well. I also, been having random logging out on other games in the arcade as well...
Hope they get this fixed soon!

Re: Ganz to address random logout issue

A lot of people have been having this issue since December and have not been able to play Jumbleberries. DragonBird is one of them. It can be very frustrating.

Re: Ganz to address random logout issue

Random logouts have been going on for months. Way before Judy Moody was added I was getting logged out. At least now I get to do the Carnival games. It seems about ten minutes after my first log in then I get logged out. I have to wait to go to the academy until after my log out so I don't fail any classes. Thank you.

Re: Ganz to address random logout issue

That stinks!

Re: Ganz to address random logout issue

I had not really had the log out issues until this past week, but it wasn't just Jumbleberry.This weekend, I was logged out during trades, academy classes and in my pet's room. The room ones don't bother me, but the class and trade ones sure do!

Re: Ganz to address random logout issue

The jumbleberry fields has been a major trigger in the logout issue since DECEMBER.

Maybe Judy compounded that, but in my glitch report, that has been happening for a long long time-when eating berries AND/OR completing the game...

On their facebook they also said they will address this issue. I commented them a link to my glitch report in case it will help them diagnose the issue. I miss WW and have not played nearly as much due to this issue, it just got to be too annoying..

Paws crossed it is fixed soon!

Re: Ganz to address random logout issue

For you, DragonBird, I hope that you will be able to enjoy your Hamsters and Webkinz soon.
I am so glad that they have decided this was a priority

Re: Ganz to address random logout issue

I don't like the random log-outs either.

Re: Ganz to address random logout issue

Just got logged out while selling harvested food to the w shop, came here to see if there was any news and wasn't disappointed. Thanks, WI, for keeping us informed.

Re: Ganz to address random logout issue

That is exactly what I did today. I completed the Jumbleberry first and all went fine. The previous days, did the opposite and finished my Jumbleberry and clicked on the jar to fill it up and wha laa instant log-out. I am sure it will be fixed soon.

Re: Ganz to address random logout issue

I have been hosting party on a weekend and it log me out of the party.

Re: Ganz to address random logout issue

View Post Originally Posted by lazygal
I have been hosting party on a weekend and it log me out of the party.
Ohhhh my that is a big problem...so sorry to hear that.

Re: Ganz to address random logout issue

Yay. I am so glad they are fixing this. I have been tired of being logged out. Thanks for the info!

Re: Ganz to address random logout issue

Awesomw!!! It is so annoying when you are in the middle of a game and it logs you out. My friendsz have been having the same issue. So glad that Ganz is getting it fixed!

Re: Ganz to address random logout issue

I get logged out constantly! And it has nothing to do with either Judy Moody or Jumbleberry fields. It is usually in the middle of Eager Beaver which is a game that takes at least 30 minutes to complete. I've even gotten logged out in the middle of competing in a Beauty Contest.

Re: Ganz to address random logout issue

Thank you for this very welcome news, Dixie!

I'll be so happy when this is fixed. WW is no fun at all when you have to worry if you're going to get kicked out from anything you try to do! I'm getting the random log outs everywhere; even in the log out carnival!

It's been going on longer than you think

I've been getting logged out since about a month ago. It's been going on for a while, and a lot of people on webkinz kept telling that they were getting logged out too that month. It began around May 8th. Just to let you know.

Re: Ganz to address random logout issue

Thanks for adding this to the front page Dixie Here's hoping they work out what's wrong.
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