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Cold Flames Cauldron Freezes Webkinz Accounts! *UPDATE*


Members hoping to decorate their Halloween Rooms in Webkinz World should heed this word of warning about the Cold Flames Cauldron.
 
Our Webkinz Insider members are reporting that placing this item in their Webkinz' room will give a black screen and freeze the room. You will have no option but to log out. If you want to log back into that account, make sure to change the active pet so that you will be directed to a different room.
 
If this happens to you, phone Ganz at 1-866-WEB-KINZ (you must be 18 or older, or get your parents to phone for you) and the service representative will return the Cold Flames Cauldron to your dock for you.
 
This appears to be browser dependent. In the meantime, if you purchase a Cold Flames Cauldron, keep it in your dock and don't put it in a room until the Ganz technicians have fixed this problem. Do not go into rooms where there already is a cauldron.
 
Also it's interesting to note that despite its name, this item is a refrigerator.
 
*UPDATE*  We are getting reports all over the forum that this glitch has been fixed. Thank you to the Ganz techs who effected the repairs so quickly! The cauldrons should now work perfectly, cooling foods like a good fridge should!
 
*UPDATE* Unfortunately we are still getting reports that this glitch is not fixed for everyone, and it seems to be browser-dependent. 

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Is this true only if you ADD it to your room?

What if you placed one last year?

Thank you.

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

View Post Originally Posted by canonymous
Is this true only if you ADD it to your room?

What if you placed one last year?

Thank you.
Hi cannon?

I had one in a room from last year and bought another this year. Had to have ganz unfreeze both rooms

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

View Post Originally Posted by Lioness
Hi cannon?

I had one in a room from last year and bought another this year. Had to have ganz unfreeze both rooms
Oh NO!!!!

I don't remember which room I put it in

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Sure it's a refrigerator? I thought the Cold Flame Cauldron was a storage item (comparatively to other Themes) like a dresser or toy box. The coffin in the Halloween theme is a refrigerator. So, they have 2 Halloween-based refrigerators out right now?

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

View Post Originally Posted by canonymous
Is this true only if you ADD it to your room?

What if you placed one last year?

Thank you.
Its safe in your dock, but if it's in your room, freeze time! whether from this year or last year. And if you can't remember where you put all your Cold Flame Cauldrons last year, (as I can't ) well it's an unpleasant surprise when you wander into that room. It will not load, it will freeze and your only option is to log out. Or at least, that is what happened to me and what I see being reported.


View Post Originally Posted by serendipitydoda
Sure it's a refrigerator? I thought the Cold Flame Cauldron was a storage item (comparatively to other Themes) like a dresser or toy box. The coffin in the Halloween theme is a refrigerator. So, they have 2 Halloween-based refrigerators out right now?
According to the WIKI, it's a Storage for Food Only. I remember only food in mine, but of course it's now impossible to check this out.

Storage - Webkinz Insider Wiki

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Thanks for this info. I've been doing inventory in an effort to do some trading and have been going room to room. I'll try to avoid the Halloween rooms for the time being. But that's half the fun at this time of year

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Thank you for the info Webberlily!

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

I'm locked out of 2 of my Halloween rooms. One of them definitely has a cauldren from last year. I can't remember if the other room does. I didn't add anything to that 2nd room this year though. I'm assuming it has that cauldren also, since it's locking up as well. I'm glad to read that it's not just me, although I hate to see everyone having problems. It's just so frustrating!

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

I have a new Halloween room in progress, and I can't remember if I moved one of my cauldrons out of my old room into the new one or not (it was my intention, but I stopped mid-decorating the other day and now I'm not sure if I did it or not). Drat, I really want to finish that room but I don't want to take a chance on getting stuck.

I also have all of last year's Halloween foods stored in those cauldrons, and I wanted to retrieve them and pass them around at Halloween. I sure hope they get this resolved soon!

Update: I decided to test both of my Halloween rooms. I switched to my least used pet (one who I won't miss too much if she gets stuck), and first checked out my new Halloween Room. I was relieved to see that I had not placed a cauldron in that room. Then I headed to last year's Halloween Room, where I have THREE cauldrons, and I had no problems whatsoever. I was even able to open the cauldrons to see what goodies I have. I was able to check all three of them and exit the room with no problem.

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

My accounts seem to be fixed now. I was able to get into both rooms with the cauldrons.

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

View Post Originally Posted by Desty
My accounts seem to be fixed now. I was able to get into both rooms with the cauldrons.
Thanks for the update, I had no problem. I think it was because mine were from last year but avoid some my rooms that it had in, not sure if I purchased those this year.

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Hmm, i had a Cauldron that i placed in my halloween room last year, and I just went into that room and I had no problem. I hope for those that are having problems that it gets fixed soon!

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Hurray, its all better today.
My NightMare was able to come out of her room and play.
She didn't even eat any of the food that was in the cauldron while she was stuck in there.

Have a great day everyone.

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

WOW, I guess that cauldron IS spooky. :schock: thanks so much WI for keeping up on all this stuff. I was going to buy that item in a few days, glad I didn't!

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Good thing mine are already in my rooms!

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Awesome! I ♥ you WI's!

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

thanks for the info

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

Hey... I can access my room again! Has it been fixed?

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

OMG that is weird... i have the cauldron from a year or to ago... it is a stove and now it is a fridge??? that would make no sense... now.... i cant finish my halloween room

Re: Cold Flames Cauldron Freezes Webkinz Accounts!

I really hope they fix this soon! I was in the middle of decoration my 3rd Webby's Halloween room. I just placed this in my room last week.
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