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Ganz Officially Addresses 2010 Trick or Treat Glitch


A short time ago Ganz released the following statement regarding the 2010 Trick or Treat event:
 
"We are aware that the Trick or Treat customizable Jack-O-Lantern is not working properly for some users. This issue seems to only be affecting users who won the customizable Jack-O-Lantern in 2009. We have found a solution which will be put to use today.

NOTE: Winner's of the 2009 Jack-O-Lantern who have yet to customize it, will not be able to do so after today's solution is put in place. We are working on a greater solution to the issue, so that this too will be fixed."
 
 
UPDATE - Tuesday, October 26th - Pumpkins can now be carved!!!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Thank you FIA, I just read this as well.

I just finished collecting all my candy and cannot click to carve.
I am happy they are aware of this mishap, and are giving it priority!
Thank you

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Thanks FIA for the info. I think this is the FIRST time, I have seen Ganz, actually come out and address an issue, head on! They must be getting slammed with phone calls. Nice to know, a fix is in the works.

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Thank you for letting us know. I am glad they know there is an issue.

I WILL NOT BE FINISHING ON THE TWO ACCOUNTS THAT WON LAST YEAR. I will be waiting for all this to be figured out. I don’t want two of the same pumpkins.

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Yay Ganz! Gosh, I guess if you haven't already decorated your 2009 pumpkin, then it might not be a big deal if you can't do it after today. Back to trick n treating!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Please be the final fix! Finishing the 9 accounts soon!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Thanks for the info and assurance FIA.

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

View Post Originally Posted by rollingfur
Thank you for letting us know. I am glad they know there is an issue.

I WILL NOT BE FINISHING ON THE TWO ACCOUNTS THAT WON LAST YEAR. I will be waiting for all this to be figured out. I don’t want two of the same pumpkins.
You don't HAVE to carve it. I put an uncarved pumpkin in a yard. It looks pretty good that way.

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

I am so glad to heat I will be able to customize my pumpkin!!!

It isn't working yet though.

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

I just went through my accounts from last year and designed a pumpkin that had not been designed in 2009. I'm really thankful to have had the opportunity to do so.

I did notice, I got the choices from this year, but when the pumpkin was done, they eyes were nto one of this years choices but the star/half moon
eyes from last year. Quite frankly, I'm just glad the pumpkin won't have a blank face for the rest of it's time on my WW account!

Good luck... and for those of you with 2009 blank pumpkins... this could be your opportunity to design if you want!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Thanks for the update. Valuable info!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Thanks for letting us all know FIA! Happy to hear Ganz is working on a solution so we can customize our pumpkins! I collected all my candy and found my pumpkin in my dock but when dragging it into the room I discovered I couldn't customize it and was rather alarmed until I came here and found out what was going on! So very glad to have WI and all the helpful friends!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

i got mine today its soo cute

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

eeeeeeeeeek i got the pumpkin!!!!! last year i didnt even get six caandies this year after only for days i did it!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Thank you for the Info.

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Sorry I am confused, they say they are working on a solution but after the solution you won't be able to carve your pumpkin? Not sure if I read that right.

In any case I hope they fix it soon, I mean the whole point of doing the trick or treating is to get a pumpkin to carve. I would not like to get something random that I don't like and be stuck with it. (lol)

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Ummmmm....Yeah.....I collected all the candies last night, and waited till today to hit that magical button to collect my pumpkin prize....just to find the basket has disappeared and I have no pumpkin to claim!!!

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Awesome and not awesome. Actually this confuses me. LOL So that means if we got the pumpkin last year we want get another one? Or what? LOL Blah...

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

I didn't get a pumpkin last year, so I thought I was safe. I collected all candies and clicked the finish button and got the pumpkin. I was able to choose a face BUT now it only has one eye and a nose at the bottom. Sure hope it gets fixed,,,,,

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

View Post Originally Posted by jemkinz
I didn't get a pumpkin last year, so I thought I was safe. I collected all candies and clicked the finish button and got the pumpkin. I was able to choose a face BUT now it only has one eye and a nose at the bottom. Sure hope it gets fixed,,,,,
I am so sorry to hear about your pumpkin, but you sure gave me a chuckle.
I wish I could see your pumpkins face.
Can you post a picture of it?
I do hope they fix it soon for you.
I can not carve mine yet.

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch

Hi, Everyone - just got the last piece of candy for the kids' accounts! BUT the unlock button did not "come alive" so I can't click it. I was planning to wait anyway after seeing this thread on the front page, but is it part of the fix to not let us get the pumpkin yet? Maybe we can only get the pumpkin after the fix?

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